01
Emergency call triage
Asks your screening questions (is water still running, is anyone without heat, is anything sparking or burning) and separates true emergencies from jobs that can wait for the morning.
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AI receptionist for home services
An AI receptionist for home services that sorts emergencies from routine jobs
Your techs can't pick up from a crawl space or a roof, and a homeowner with no heat or a flooded basement won't wait for a call back. We build an AI receptionist for HVAC, plumbing, electrical, roofing and pest control companies that triages emergencies by your rules, checks the job is in your service area and hands it to dispatch. We are a UK-registered company with no US office, working with US contractors remotely by video call in your time zone.
Thanks, that’s with us.
A senior engineer reads every enquiry and will reply as soon as they can.
Want to take it further now?
Book a time that suits you, or send a message on WhatsApp.
- Safety first on gas and CO calls: callers are told to get out and call 911 or the gas utility before anything else
- Only books jobs in your area: the ZIP code is checked on the call
- Hands urgent jobs to dispatch or the on-call tech, with the address and the problem
- “I was impressed by their ability to deliver unparalleled quality at an extremely fast pace and for great value.”ClutchAngelos BougasManaging Director, Ocley Group
- “Shahrukh did an excellent job creating a fully customized portal for my car auction business…FiverrMichael JonUnited Kingdom
- “I absolutely love the way Shahrukh works! He is a pro at handling React and Django features…UpworkJohnson C.React / Django feature build
- “The team responded to comments immediately, and corrected the mistakes exactly as I provided the comments.”ClutchGiorgi MumladzeFounder/CEO, Club Confide
1,000+
Clients served since 2020
4.8★
From 944 Fiverr reviews
USD
Quoted and invoiced in US dollars
Your hours
Video calls in your US time zone
Technologies we build with
- OpenAI GPT
- Anthropic Claude
- Google Gemini
- Deepgram
- ElevenLabs
- Vapi
- Retell AI
- ServiceTitan
- Housecall Pro
- Jobber
- Twilio
- RingCentral
- Dialpad
- SIP trunks
- SMS confirmations
- A2P 10DLC registration
- Photo upload links
- AWS us-east-1
- AWS us-west-2
- Azure East US
- Google Cloud us-central1
Quick answer
What does an AI receptionist do for a home service business?
An AI receptionist for home services answers your business line while you and your techs are on jobs. It finds out what the problem is, where the property is and how urgent it is, then does what your best CSR would do: books a routine job, hands a real emergency to the on-call tech or dispatcher, or takes the details for an estimate and asks the homeowner to text photos. It is a custom build on top of our AI receptionist, set up around your trade, your prices and your service area.
Emergency calls come first. If a caller smells gas, the receptionist does not take a booking. It tells them to leave the building right away, not to use light switches or phones inside, and to call 911 or the gas utility's emergency number from outside. For a carbon monoxide alarm it tells them to get everyone into fresh air and call 911. For no heat, no cooling, a burst pipe, a sparking panel or a roof leak, it follows your rules on what counts as urgent, what your after-hours fee is and who to call.
SpiderHunts Technologies Ltd is registered in the UK, with its registered office in London. We have no US office, no US entity and nobody on a US payroll. We work with US companies remotely: video calls scheduled in your working hours, prices and invoices in US dollars, and call data kept in a US cloud region you choose. Not sure how many calls you miss today? Start with the missed call check.
What it handles
The calls a home services AI receptionist takes off your plate
Set up around your trade, your prices and your service area. These are the call types home service companies usually hand it first.
02
Gas and carbon monoxide safety
Recognizes a suspected gas leak or a CO alarm, gives the safety steps and tells the caller to call 911 or the gas utility from outside, then logs the call for you.
03
Dispatch hand-off
Transfers urgent calls to the on-call tech or dispatcher with the address, the problem and the answers to your questions, or texts them a job summary if they can't pick up.
04
Service area check
Checks the caller's ZIP code against your service area, mentions any trip charge you set and politely declines jobs you don't cover.
05
Routine jobs and maintenance visits
Books tune-ups, inspections, estimates and maintenance plan visits into your schedule, with the time window, access details and any pets on site.
06
Estimate requests with photos
Takes the job details, texts a link for photos or a short video and adds the request to your job system so an estimator can price it before the visit.
Calls missed on the job
You can't quote a job from inside an attic
When every tech is on a job, the business line is a cell phone in someone's pocket or a CSR who is already on another call. A call that rings out is a homeowner who may call the next company on the list.
The phone in your pocket
- Calls go to voicemail while techs are on jobs
- The on-call tech is woken up for calls that could wait until morning
- Trucks roll to jobs that turn out to be outside your service area
- Emergencies and routine requests land in the same voicemail
- Evenings go on returning calls and typing up jobs
- Every CSR explains your diagnostic fee a little differently
With a home services AI receptionist
- Routine calls are booked or taken as complete job requests
- Only calls that meet your emergency rules reach the on-call tech
- ZIP codes are checked before anything is booked
- Emergencies are separated from routine work on the call
- Jobs land in your field service software with the details filled in
- Fees are explained exactly as you set them
See how it would work for your company
Book a free 30-minute video call, scheduled in your time zone. We'll walk you through how an AI receptionist would handle your calls, from no-heat emergencies to routine tune-ups, and tell you honestly if it won't help.
Examples
AI receptionist use cases for home service companies
Illustrative examples of what we build, not client results.
No heat, no cooling
Asks whether anyone vulnerable is in the home, what the thermostat shows and whether the system is making any noise, then hands qualifying calls to the on-call tech and books the rest for the next available window.
Aim: the on-call tech only gets the calls that meet your rules
Burst pipes and backups
Tells the caller where to find the main shutoff if they don't know, asks whether water is still running, and dispatches emergencies or books drain and water heater jobs into the schedule.
Aim: water emergencies reach the on-call plumber, routine plumbing is booked without a call back
Outages, sparks and burning smells
Tells anyone reporting smoke or fire to get out and call 911, separates a tripped breaker from a dangerous fault using your questions, and books panel upgrades, EV charger quotes and inspections.
Aim: dangerous calls handled safely, project inquiries captured in full
Storm damage and leaks
Takes the address, roof type and whether water is coming inside, requests photos by text, books inspections and flags active leaks for a tarp crew if you offer one.
Aim: busy post-storm phones handled without losing the details
New service and recurring plans
Asks what the pest is and where, explains your initial service and recurring plan prices as you set them, and books the first visit. Anyone reporting a reaction to a sting is told to call 911.
Aim: new customers booked on the first call
Tune-up and renewal calls
Books seasonal tune-ups for maintenance plan members, answers what the plan includes from your terms and passes renewal or billing questions to the office.
Aim: plan visits booked without tying up the office
Nights and weekends
Answers after-hours calls at the times you choose, explains your after-hours fee, dispatches emergencies and leaves the office a clean list of routine jobs to confirm in the morning.
Aim: no homeowner left with only a voicemail greeting
Routing by branch
Works out which branch covers the caller's ZIP code and follows that branch's schedule, on-call rotation and pricing.
Aim: the same call handling at every branch
How we work
How we build an AI receptionist for your company
Six steps, run remotely by video call in your working hours. You hear it on a test line before any customer does.
Discovery
We go through who answers the phone today, when calls peak, what counts as an emergency and how jobs get into your field service software. We agree what always goes to a person.
Week 1Design
We write the call flows, the emergency screening questions, the safety wording and your fee explanations. You approve every rule before it is built.
Week 1Build
We connect a US phone number or forward your existing line, link your field service software or a workaround where there is no access route, and set up dispatch hand-off.
Weeks 1 to 2Train
We load your services, prices, service area and policies, then test it on realistic calls, including panicked, angry and confused callers.
Weeks 2 to 3Launch
It usually starts on after-hours and overflow calls while your office reads every call summary, then takes on daytime calls when you are ready.
Typically weeks 2 to 4Optimize
We review transcripts, update prices and seasonal offers and adjust triage questions as you learn. Optional monthly support covers this.
Ongoing
Clear scope · Regular demos · Full handover
Is it right for you?
When a home service company should use an AI receptionist, and when it shouldn't
Some companies already have the phones covered. If that is you, we'll say so.
Worth it when...
- Calls ring out while techs are on jobs
- Your on-call tech gets woken up for non-emergencies
- You get calls in the evening and on weekends
- Your field service software offers an API or online booking
- You can write down what counts as an emergency
Not worth it when...
- A CSR team already answers nearly every call, day and night
- Almost every call needs a tech's judgment on the phone
- You want it to diagnose equipment over the phone (it won't)
- Your customers expect to reach the owner every time
- You won't share your schedule or service area rules
Your options
AI receptionist vs answering service vs a CSR on every shift
Many companies combine them: the AI takes after-hours and overflow calls, and people handle sales calls, complaints and anything delicate.
| What matters | Custom AI receptionist | Answering service | In-house CSRs |
|---|---|---|---|
| Emergency triage | Your questions, asked the same way every call | Depends on the operator and script | Depends on training and experience |
| Creates jobs in your software | Where your software allows access | Usually a message or email | Yes |
| Service area check | ZIP code checked on the call | If it is in the script | Yes |
| Busy days after a storm | Can take several calls at once | Depends on the provider's staffing | Limited by headcount |
| Nights and weekends | Whenever you set | Depends on the plan | Only if someone works those shifts |
| How you pay | Setup fee, optional monthly support, call usage | Per call, per minute or monthly | Wages, overtime and training |
Pricing
How much does an AI receptionist for home services cost?
The price depends on how many call types it handles, how your field service software connects and how many branches it covers. You get a written quote with scope and exclusions agreed up front.
Free consultation
Free
30 minutes
We go through your call patterns, emergency rules and software on a video call in your time zone, and follow up with a written estimate.
Get a quote →Home services AI receptionist
From $1,900
Typically 2 to 4 weeks
Call flows, emergency triage and safety wording, service area rules, dispatch hand-off, software connection, testing and launch on your number.
Get a quote →Monthly support
From $190/month
Optional retainer
Transcript reviews, price and seasonal updates, new call types and technical monitoring.
Get a quote →Prices are in US dollars and exclude any sales tax. Call minutes, text messages and phone line charges are billed by the telephony and AI providers and estimated in your quote. Any fee your field service software vendor charges for API access is set by that vendor.
Technology
What sits behind a home services AI receptionist
Speech recognition turns the caller's words into text, and we add your equipment brands and trade terms to its vocabulary. A large language model, the kind of AI behind ChatGPT and Claude, works out what the caller needs. Retrieval over your own information (RAG) means price and policy answers come from documents you approve. Text-to-speech replies in a clear voice, and APIs connect it to your schedule. The field service systems below are examples of systems we can integrate with; what is possible depends on the access each one allows and your plan with that vendor.
Understanding: language models
- OpenAI GPT
- Anthropic Claude
- Google Gemini
Voice
- Deepgram
- ElevenLabs
- Vapi
- Retell AI
Field service software (examples)
- ServiceTitan
- Housecall Pro
- Jobber
Phone systems
- Twilio
- RingCentral
- Dialpad
- SIP trunks
Messages to customers
- SMS confirmations
- A2P 10DLC registration
- Photo upload links
US cloud regions
- AWS us-east-1
- AWS us-west-2
- Azure East US
- Google Cloud us-central1
Trades
Built for the trades that run on the phone
What counts as an emergency, what to ask and who to call changes with the trade, so each one gets its own call flow.
HVACNo heat, no cooling, tune-ups and maintenance plans.
PlumbingBurst pipes, backups, water heaters and drain jobs.
ElectricalOutages, dangerous faults, panel upgrades and EV chargers.
RoofingLeaks, storm damage, inspections and estimates.
Pest controlNew service, recurring plans and callbacks.
Property managersTenant maintenance calls for rental portfolios.FAQ
Home services AI receptionist FAQs
The questions US contractors ask before they sign, answered plainly.
Still have a question?
Ask us directly. A senior engineer reads every question.
Ask about your projectCan an AI receptionist book jobs into ServiceTitan, Housecall Pro or Jobber?
Often, yes, but it depends on the access each system and your plan provide. Where there is an API or an online booking route, the receptionist can create the job or booking directly. Where there isn't, it sends a structured job summary by text or email for your office to enter. We check your system during discovery, before we quote.
How does it handle a gas leak or carbon monoxide call?
Safety comes before anything else. For a suspected gas leak it tells the caller to leave the building right away, not to use light switches, appliances or phones inside, and to call 911 or the gas utility's emergency number from outside. For a CO alarm it tells them to get everyone into fresh air and call 911. Only then does it log the call for you. You approve the exact wording.
How does it decide what is an emergency?
By your rules, not its own. We write the screening questions with you, for example whether water is still running, whether anyone vulnerable is without heat or whether anything is sparking. Calls that meet your rules go to the on-call tech or dispatcher; the rest are booked or taken as a job request for the morning.
Will it diagnose equipment or quote repair prices?
No. It does not diagnose over the phone. It explains the fees you have set, such as a diagnostic or trip charge, and takes the details and photos your techs need. Repair prices come from your techs after they have seen the job.
Do you have an office in the US?
No, and we won't pretend otherwise. SpiderHunts Technologies Ltd is registered in the UK (Companies House number 16718403), with its registered office at 182-184 High Street N, London E6 2JA. There is no US office, no US entity and nobody on a US payroll. We work remotely, and every meeting is a video call scheduled in your working hours, whichever US time zone you are in.
Will customers get a US phone number?
Yes. The receptionist can answer on a new US local or toll-free number, or you can forward your existing business line to it. Business text messages in the US need A2P 10DLC registration with the carriers, which we set up with your phone provider.
Are calls recorded, and is that allowed?
Calls can be recorded and transcribed so your office can check them. Some states require every party to consent to a recording, so the greeting says the call is answered by an AI and may be recorded, in wording you approve. Recordings are kept in a US cloud region you choose, for as long as you decide.
How much does it cost?
Setup starts from $1,900 and optional monthly support from $190, excluding any sales tax. Call minutes, text messages and phone line charges are billed by the providers and estimated in your quote. You get a written quote in US dollars with scope and exclusions agreed up front, and we invoice in US dollars by ACH, wire or card.
Will customers know they are talking to an AI?
Yes. It says so at the start and offers a person whenever asked. Complaints, billing disputes and anything delicate are passed to your office or taken as a message rather than handled by the AI.
Start here
Book a free consultation for your company
Tell us your trade, how calls reach you today and which field service software you use. We'll walk you through how it would handle your calls and tell you honestly where it fits and where it doesn't.
- You tell us what you needTwo minutes on the form, or a message on WhatsApp.
- A senior engineer reviews itAnd comes back with questions, a realistic range and an honest view on fit.
- Free 30-minute scoping callWe talk through scope, options and a realistic estimate, with no obligation.
Thanks, that’s with us.
A senior engineer reads every enquiry and will reply as soon as they can.
Want to take it further now?
Book a time that suits you, or send a message on WhatsApp.