Terms & Conditions

1 Acceptance of Terms

By accessing the SpiderHunts Technologies website at spiderhunts.com, contacting us for services, or entering into any written or verbal project agreement with SpiderHunts Technologies (PVT) Limited ("SpiderHunts", "we", "us", or "our"), you ("Client", "you") confirm your acceptance of and agreement to be bound by these Terms and Conditions, along with our Privacy Policy.

These Terms constitute a legally binding agreement between you and SpiderHunts Technologies (PVT) Limited. If you do not agree with any part of these Terms, you must not use our website or engage our services.

We reserve the right to update these Terms at any time. Continued use of our services following any changes constitutes your acceptance of the revised Terms.

2 Services Description

SpiderHunts Technologies provides a range of technology services including but not limited to:

• Custom Automation — end-to-end business workflow automation, scripting, and intelligent process automation
• Machine Learning Solutions — custom ML model development, training, deployment, and maintenance
• AI Integration — embedding AI capabilities (LLMs, vision, speech, NLP) into existing platforms and products
• AI Chatbot Development — conversational bots for customer support, lead generation, and internal operations
• Website Development — custom, high-performance websites and web applications
• Website Scraping — structured data extraction, web crawlers, and data pipeline development
• Mobile Application Development — cross-platform iOS and Android applications
• UI/UX Design — user research, wireframing, prototyping, and design systems
• Custom APIs & Backend Development — REST and GraphQL APIs, microservices, and backend infrastructure
• API Integration — third-party service integrations, payment gateways, CRMs, and enterprise systems
• AI Audits — assessment of existing systems and processes to identify AI-driven optimisation opportunities
• AI Report Generation — automated, AI-powered analytical reports and executive dashboards

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable prior notice. The specific scope of services for each project shall be defined in a separate Project Proposal or Statement of Work ("SOW") agreed upon by both parties.

3 Client Responsibilities

To enable SpiderHunts Technologies to deliver services effectively, the Client agrees to:

• Provide accurate, complete, and up-to-date information, materials, and access required for the project in a timely manner
• Assign a designated point of contact with sufficient authority to make decisions regarding the project
• Review and provide feedback on deliverables within the timelines agreed in the SOW
• Make payments in accordance with the agreed payment schedule
• Provide necessary system access, credentials, and third-party licences required to complete the work
• Participate in testing and acceptance of deliverables as outlined in the project timeline
• Ensure that all materials, data, and content provided to SpiderHunts Technologies are lawfully owned or licensed and do not infringe any third-party rights

Delays caused by the Client's failure to fulfil these responsibilities may affect delivery timelines and additional costs may apply.

4 Project Proposals & Agreements

All project engagements begin with a formal Project Proposal or Statement of Work prepared by SpiderHunts Technologies, detailing the scope of work, deliverables, timeline, and cost estimate.

• Proposals are valid for 30 days from the date of issue unless otherwise specified
• A project commences only upon receipt of a signed agreement (or written confirmation via email) and the agreed initial payment
• Any work outside the agreed scope ("change requests") must be documented, priced, and approved in writing by both parties before work begins
• SpiderHunts Technologies reserves the right to decline any project or change request at its discretion

Verbal agreements, informal conversations, and social media messages do not constitute a binding project agreement unless confirmed in writing.

5 Payment Terms

Unless otherwise agreed in writing, the following payment structure applies to all project engagements:

• 50% deposit is required upfront before work commences
• 50% final payment is due upon project completion, prior to delivery of final files or deployment

For longer projects, milestone-based payment schedules may be agreed as part of the SOW.

• Invoices are payable within 7 business days of the invoice date unless otherwise stated
• Late payments will incur an interest charge of 2% per month on the outstanding balance
• SpiderHunts Technologies reserves the right to suspend work on any project where payments are overdue by more than 14 days
• All fees are quoted exclusive of applicable taxes (VAT, GST, etc.), which will be added where legally required
• Payments are non-refundable once work has commenced, except where SpiderHunts Technologies is in material breach of the agreed SOW

6 Intellectual Property

Client Ownership: Upon receipt of full and final payment, SpiderHunts Technologies assigns to the Client all intellectual property rights in the custom deliverables created specifically for the Client under the agreed SOW, including source code, designs, and documentation.

SpiderHunts Retained Rights: SpiderHunts Technologies retains ownership of:

• All pre-existing proprietary tools, frameworks, libraries, templates, and methodologies used in the delivery of services
• General knowledge, skills, and experience gained during the project
• Any elements not exclusively created for the Client

Third-Party Components: Where deliverables incorporate third-party software, open-source libraries, or licensed assets, the Client is responsible for complying with the respective third-party licence terms. SpiderHunts Technologies will disclose any such components.

Portfolio Rights: SpiderHunts Technologies reserves the right to reference the project in its portfolio and marketing materials, unless the Client requests confidentiality in writing.

7 Confidentiality

Both parties agree to treat as confidential all non-public information received from the other party in connection with the project, including but not limited to business strategies, technical specifications, source code, customer data, pricing, and proprietary processes.

• Confidential information must not be disclosed to any third party without prior written consent
• Each party must use at least the same degree of care to protect the other party's confidential information as it uses to protect its own, and no less than reasonable care
• These confidentiality obligations survive the termination or expiry of any project agreement for a period of 3 years
• Confidentiality does not apply to information that is or becomes publicly known through no fault of the receiving party, or that is required to be disclosed by law or court order

Where required, SpiderHunts Technologies is willing to enter into a separate Non-Disclosure Agreement (NDA) prior to project discussions.

8 Warranty & Support

Bug-Fix Warranty: SpiderHunts Technologies provides a 90-day warranty period following project delivery, during which we will fix any defects or bugs in the deliverables that are attributable to our work at no additional charge.

The warranty does not cover:

• Issues arising from modifications made by the Client or any third party after delivery
• Issues caused by third-party services, APIs, or infrastructure outside our control
• New feature requests or changes in scope
• Issues caused by the Client's failure to follow provided documentation or operational guidelines

Ongoing Support: Post-warranty support and maintenance services are available as a separate ongoing engagement and will be priced accordingly. Details will be outlined in a separate support agreement.

9 Limitation of Liability

To the fullest extent permitted by applicable law:

• SpiderHunts Technologies' total liability to the Client for any claim arising out of or in connection with a project shall not exceed the total fees paid by the Client for that specific project
• SpiderHunts Technologies shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, loss of business, or business interruption
• The Client is solely responsible for the backup and security of their own data. SpiderHunts Technologies shall not be liable for any loss or corruption of Client data
• SpiderHunts Technologies does not warrant that services will be error-free, uninterrupted, or meet every requirement of the Client beyond what is expressly agreed in the SOW

Nothing in these Terms limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.

10 Termination

Termination for Convenience: Either party may terminate a project agreement by providing 30 days' written notice. In such cases, the Client shall pay for all work completed up to the date of termination, including any non-cancellable third-party costs incurred on behalf of the Client.

Termination for Cause: SpiderHunts Technologies may terminate a project agreement immediately and without notice if:

• The Client fails to make payment within 14 days of the due date
• The Client is in material breach of these Terms and fails to remedy the breach within 7 days of written notice
• The Client engages in unlawful, abusive, or harmful conduct

Effect of Termination: Upon termination, all licences granted to the Client are revoked until final payment is received. Clauses relating to confidentiality, intellectual property, limitation of liability, and payment obligations survive termination.

11 Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or in connection with these Terms or any project agreement, the parties agree to follow this resolution process:

1. Negotiation: The parties will first attempt to resolve the dispute amicably through good-faith negotiation within 14 days of written notice of the dispute
2. Mediation: If negotiation fails, the parties agree to attempt mediation through a mutually agreed mediator within 30 days
3. Arbitration / Legal Proceedings: If mediation is unsuccessful, disputes shall be resolved through binding arbitration or through the courts of England and Wales

These Terms and any disputes arising from them are governed by the laws of England and Wales, without regard to conflict of law principles.

12 Website Usage

By accessing spiderhunts.com, you agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use automated tools to scrape, crawl, or extract data from our website without prior written consent
• Attempt to gain unauthorised access to any part of our website, server, or database
• Transmit any unsolicited commercial communications (spam) via our contact forms
• Upload or transmit any viruses, malware, or harmful code
• Use our website in any way that could damage, disable, overburden, or impair it
• Post or share any content that is unlawful, defamatory, offensive, or infringing of third-party rights

SpiderHunts Technologies reserves the right to restrict or terminate access to the website for any user who violates these conditions.

13 Third-Party Services

Our website and services may contain links to or integrate with third-party websites, APIs, tools, and platforms. SpiderHunts Technologies has no control over and accepts no responsibility for the content, privacy practices, or availability of such third-party services.

• Links to external websites are provided for convenience only and do not constitute an endorsement
• Third-party services integrated into your project (e.g. payment gateways, cloud providers, AI APIs) are subject to their own terms and conditions, which the Client is responsible for reviewing and complying with
• SpiderHunts Technologies is not liable for any loss or damage arising from your use of or reliance on any third-party service

14 Changes to Terms

SpiderHunts Technologies reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon publication on this page, with the "Last Updated" date revised accordingly.

We encourage you to review these Terms periodically. For active project clients, we will make reasonable efforts to notify you of material changes via email. Your continued engagement with our services following any update constitutes acceptance of the revised Terms.

15 Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us: