01
Buyer inquiries
Answers sign and listing calls from your listing data, asks your qualifying questions, such as timeline, financing status and whether they already work with an agent, and creates the lead in your CRM.
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AI receptionist for real estate
An AI receptionist for real estate that answers buyers, sellers and tenants while your team is out
Agents are at showings and listing appointments, property managers are at units, and the phone keeps ringing. We build an AI receptionist for US brokerages and property managers that takes buyer and seller inquiries, books showing requests and logs tenant maintenance calls, with emergencies sent to your on-call team. We are a UK-registered company with no US office, working with US firms remotely by video call in your time zone.
Thanks, that’s with us.
A senior engineer reads every enquiry and will reply as soon as they can.
Want to take it further now?
Book a time that suits you, or send a message on WhatsApp.
- Answers only from your listing data: anything else goes to an agent
- Maintenance emergencies routed by your rules: no heat, flooding or a gas smell go to on-call
- Fair housing in mind: scripts your broker approves, no steering, no questions about protected classes
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1,000+
Clients served since 2020
4.8★
From 944 Fiverr reviews
USD
Quoted and invoiced in US dollars
Your hours
Video calls in your US time zone
Technologies we build with
- OpenAI GPT
- Anthropic Claude
- Google Gemini
- Deepgram
- ElevenLabs
- Vapi
- Retell AI
- Follow Up Boss
- Lofty
- ShowingTime
- Your IDX or listing feed
- AppFolio
- Buildium
- Rent Manager
- Yardi
- Twilio
- RingCentral
- SMS confirmations
- A2P 10DLC registration
- AWS us-east-1
- AWS us-west-2
- Azure East US
- Google Cloud us-central1
Quick answer
What does an AI receptionist do for a real estate business?
An AI receptionist for real estate answers your office or listing lines while agents and property managers are out. For brokerages it takes buyer inquiries about a listing, books showing requests, takes seller inquiries and books listing appointments, and records every lead in your CRM. For property managers it takes rental inquiries and tenant maintenance calls, separates emergencies from routine repairs and logs the work order. It is a custom build on top of our AI receptionist.
It answers questions about a property only from your own listing data: price, beds and baths, square footage, HOA fees, availability and showing instructions. Anything it can't answer from that data goes to an agent. Scripts are written with fair housing in mind and approved by your broker: it does not steer callers toward or away from areas, does not describe neighborhoods in terms of who lives there and asks no questions about protected classes. If your brokerage requires a written buyer agreement before a tour, it can explain that and text the form.
SpiderHunts Technologies Ltd is registered in the UK, with its registered office in London. We have no US office, no US entity and nobody on a US payroll. We work with US real estate firms remotely: video calls scheduled in your working hours, prices and invoices in US dollars, and call data kept in a US cloud region you choose. To see how many calls go unanswered now, try the missed call check.
What it handles
The real estate calls an AI receptionist can take
Each firm splits sales, leasing and management differently. These are the calls brokerages and property managers usually hand over first.
02
Showing requests
Checks the property is still available, offers times from the agent's calendar or your showing system, explains any buyer agreement your brokerage requires and texts the confirmation.
03
Seller inquiries
Takes the address, property type, reason for selling and timeline from would-be sellers, and books a listing appointment with the agent who covers that area.
04
Rental inquiries
Gives rent, deposit, pet policy and availability from your published listing, explains how to apply using your own criteria wording and books a self-tour or showing.
05
Tenant maintenance calls
Asks what has gone wrong, where and since when, requests photos by text and logs the work order in your property management software for the manager.
06
Maintenance emergencies
Separates emergencies, such as no heat in winter, active flooding or a gas smell, from routine repairs, and routes them to the on-call manager or vendor you set. Gas smells get safety steps and 911 first.
Out at showings
The phone rings hardest when everyone is out
Sign calls come in during weekend open houses, sellers call while agents are at appointments, and tenants call after the office closes. Calls that ring out are leads and repairs that wait.
Calls caught when someone is free
- Sign calls go to voicemail during showings and open houses
- Leads land in agents' cell phones and never reach the CRM
- Each agent qualifies buyers differently
- Tenant calls after hours go to one manager's personal phone
- Routine repair requests and real emergencies arrive the same way
- The same listing questions are answered many times a day
With a real estate AI receptionist
- Sign and listing calls are answered and logged as leads
- Every lead lands in your CRM with the same qualifying details
- Showing requests are booked against real calendars
- Tenant calls after hours are logged as work orders
- Emergencies are separated on the call and sent to on-call
- Listing questions are answered from your own data
See how it would work for your firm
Book a free 30-minute video call, scheduled in your time zone. We'll walk you through how an AI receptionist would handle your buyer, seller and tenant calls, and tell you honestly if it won't help.
Examples
AI receptionist use cases for real estate
Illustrative examples of what we build, not client results.
Sign calls on a weekend
Answers calls from yard signs and listing sites, gives the listing details from your data, books a showing with the listing agent or the agent on duty and creates the lead in your CRM.
Aim: weekend sign calls captured as leads, not voicemails
Lead routing by area
Qualifies the caller and routes the lead to the agent who covers that ZIP code or price band, using your team's own rules, with a summary texted to the agent.
Aim: leads reach the right agent with the details already taken
Listing appointment requests
Takes the property details and the seller's timeline, books a listing appointment and passes pricing questions to the agent rather than estimating a value.
Aim: seller inquiries booked on the first call
After-hours maintenance
Logs routine repairs as work orders for the morning and routes emergencies, such as flooding or no heat, to the on-call manager or vendor with the unit and the problem.
Aim: emergencies reach on-call and routine repairs wait in the system
Rental inquiries and tours
Answers rent, deposit, pet and availability questions from your listing, explains how to apply and books a tour, without asking anything about protected classes.
Aim: rental inquiries booked as tours
Owner and tenant messages
Takes rent, lease and owner statement questions as messages for the right manager, and never discusses one tenant's account with another caller.
Aim: fewer interruptions for property managers
Community and model home inquiries
Answers from your published floor plans, price ranges and model home hours, and books visits with the sales team.
Aim: model home visits booked from calls that would have rung out
Routing by office
Works out which office covers the property or area and follows that office's calendar, duty schedule and routing rules.
Aim: the same call handling at every office
How we work
How we build an AI receptionist for your firm
Six steps, run remotely by video call in your working hours, with your broker or property manager approving every script. You hear it on a test line before any caller does.
Discovery
We go through who answers the phone today, where leads and maintenance requests are recorded, and what counts as a maintenance emergency. We agree what always goes to a person.
Week 1Design
We write the call flows, qualifying questions and emergency rules, and review the wording for fair housing. Your broker or property manager approves every script.
Weeks 1 to 2Build
We connect a US phone number or forward your existing lines, link your CRM, calendars and property management software, and load your listing data feed.
Weeks 2 to 3Train
We load your listings, policies, office details and on-call rotation, then test it on realistic calls, including impatient buyers and stressed tenants.
Weeks 2 to 3Launch
It usually starts on weekend, evening and overflow calls while your team reads every call summary, then takes on more when you are ready.
Typically week 4Optimize
We review transcripts, keep listing data and policies current and add call types as you need them. Optional monthly support covers this.
Ongoing
Clear scope · Regular demos · Full handover
Is it right for you?
When a real estate firm should use an AI receptionist, and when it shouldn't
Some firms already have the phones covered. If that is you, we'll say so.
Worth it when...
- Sign and listing calls ring out during showings and open houses
- Leads live in agents' phones instead of your CRM
- Tenant calls after hours go to someone's personal cell
- Your CRM or property management software has an API or integration route
- You can write down your qualifying questions and emergency rules
Not worth it when...
- An office team already answers nearly every call, day and night
- Your business comes almost entirely from referrals and repeat clients
- You want it to estimate home values or give pricing advice (it won't)
- Your clients expect to reach their own agent every time
- Your listing data can't be shared with the system
Your options
AI receptionist vs answering service vs agents answering their own phones
Many firms combine them: the AI takes overflow, weekend and after-hours calls, and people handle negotiations, complaints and anything delicate.
| What matters | Custom AI receptionist | Answering service | Agents and managers answering |
|---|---|---|---|
| Listing questions | Answered from your own listing data | From a script, if supplied | Yes, when they can pick up |
| Leads in your CRM | Where your CRM allows access | Usually by email | If they remember to enter them |
| Maintenance emergencies | Separated by your rules, then routed | Follows the provider's script | Depends on who has the phone |
| Busy weekends | Can take several calls at once | Depends on the provider's staffing | Limited by who is free |
| Evenings and weekends | Whenever you set | Depends on the plan | Only if someone is willing |
| How you pay | Setup fee, optional monthly support, call usage | Per call, per minute or monthly | Time away from clients |
Pricing
How much does an AI receptionist for real estate cost?
The price depends on how many call types it handles, which CRM and property management systems it connects to and how many offices it covers. You get a written quote with scope and exclusions agreed up front.
Free consultation
Free
30 minutes
We go through your call patterns, lead routing and maintenance rules on a video call in your time zone, and follow up with a written estimate.
Get a quote →Real estate AI receptionist
From $1,900
Typically 3 to 4 weeks
Call flows, qualifying questions, listing data connection, CRM and property management links, emergency routing, testing and launch on your number.
Get a quote →Monthly support
From $190/month
Optional retainer
Transcript reviews, script and policy updates, new call types and technical monitoring.
Get a quote →Prices are in US dollars and exclude any sales tax. Call minutes, text messages and phone line charges are billed by the telephony and AI providers and estimated in your quote. Any fee your CRM or property management vendor charges for API access is set by that vendor.
Technology
What sits behind a real estate AI receptionist
Speech recognition turns the caller's words into text, and we add your street names, neighborhoods and listing terms to its vocabulary. A large language model, the kind of AI behind ChatGPT and Claude, works out what the caller needs. Retrieval over your own data (RAG) means listing and policy answers come only from information you supply. Text-to-speech replies in a clear voice, and APIs connect it to your CRM, calendars and property management software. The systems below are examples of what we can integrate with; what is possible depends on the access each allows.
Understanding: language models
- OpenAI GPT
- Anthropic Claude
- Google Gemini
Voice
- Deepgram
- ElevenLabs
- Vapi
- Retell AI
Real estate CRM and showings (examples)
- Follow Up Boss
- Lofty
- ShowingTime
- Your IDX or listing feed
Property management (examples)
- AppFolio
- Buildium
- Rent Manager
- Yardi
Phone and messages
- Twilio
- RingCentral
- SMS confirmations
- A2P 10DLC registration
US cloud regions
- AWS us-east-1
- AWS us-west-2
- Azure East US
- Google Cloud us-central1
Who it is for
Built for brokerages, teams and property managers
Sales, leasing and management calls need different questions and different routing, so each gets its own call flow.
Residential brokeragesSign calls, showing requests and listing appointments.
Agent teamsLead qualification and routing by area or price band.
Property management companiesMaintenance requests, emergencies and owner messages.
Leasing officesRental inquiries, tours and application questions.
New construction salesFloor plans, model home hours and visit booking.
Real estateHow we build software and AI for property businesses.FAQ
Real estate AI receptionist FAQs
The questions US brokerages and property managers ask before they sign, answered plainly.
Still have a question?
Ask us directly. A senior engineer reads every question.
Ask about your projectCan it answer questions about our listings?
Yes, from your own listing data only: price, beds and baths, square footage, HOA fees, availability and showing instructions. We connect it to your listing feed, website or CRM. When a caller asks something that isn't in that data, it says so and passes the question to an agent rather than guessing.
How does it handle fair housing?
Scripts are written with fair housing in mind and approved by your broker before launch. The receptionist answers about the property, not about who lives in an area, does not steer callers toward or away from neighborhoods and asks no questions about protected classes. Questions about schools or neighborhoods get the neutral wording you approve or go to an agent. Your brokerage stays responsible for fair housing compliance; we build to the wording you sign off.
Can it book showings?
Yes, where your calendars or showing system allow it. It checks the property is still available, offers times from the agent's calendar or your showing system and texts the confirmation. If your brokerage requires a written buyer agreement before a tour, it explains that and texts the form, using the wording you approve.
How does it handle tenant maintenance calls?
It asks what has gone wrong, where and since when, requests photos by text and logs a work order in your property management software. Emergencies you define, such as active flooding, no heat in winter or a sewage backup, are routed to your on-call manager or vendor. A caller who smells gas is told to leave the unit and call 911 or the gas utility from outside before anything else.
Which CRM and property management systems can it work with?
We can assess Follow Up Boss, Lofty, AppFolio, Buildium, Rent Manager, Yardi and others, but what is possible depends on the access your system and plan provide. Where there is an API, it creates the lead or work order directly; otherwise it sends a structured email or text for your team to enter.
Will it estimate what a home is worth?
No. Seller callers are asked about the property and their timeline and booked for a listing appointment. Pricing questions go to the agent, who can prepare a market analysis.
Do you have an office in the US?
No, and we won't pretend otherwise. SpiderHunts Technologies Ltd is registered in the UK (Companies House number 16718403), with its registered office at 182-184 High Street N, London E6 2JA. There is no US office, no US entity and nobody on a US payroll. We work remotely, and every meeting is a video call scheduled in your working hours.
How much does it cost?
Setup starts from $1,900 and optional monthly support from $190, excluding any sales tax. Call minutes, text messages and phone line charges are billed by the providers and estimated in your quote. You get a written quote in US dollars with scope and exclusions agreed up front, and we invoice in US dollars by ACH, wire or card.
Will callers know they are talking to an AI?
Yes. It says so at the start and offers a person whenever asked. Some states require every party's consent to record a call, so the greeting also says the call may be recorded, in wording you approve. Negotiations, complaints and anything delicate go to your team.
Start here
Book a free consultation for your firm
Tell us whether you sell, lease or manage, how calls reach you today and which CRM or property management software you use. We'll walk you through how it would work and tell you honestly where it fits and where it doesn't.
- You tell us what you needTwo minutes on the form, or a message on WhatsApp.
- A senior engineer reviews itAnd comes back with questions, a realistic range and an honest view on fit.
- Free 30-minute scoping callWe talk through scope, options and a realistic estimate, with no obligation.
Thanks, that’s with us.
A senior engineer reads every enquiry and will reply as soon as they can.
Want to take it further now?
Book a time that suits you, or send a message on WhatsApp.