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AI receptionist for law firms

An AI receptionist for law firms that screens intake calls without giving legal advice

People looking for an attorney often call more than one firm, and the firm that takes their details properly is the one that gets to review the case. We build an AI receptionist for US law firms that screens new intake calls against your criteria, records what your team needs for a conflict check and books consultations. We are a UK-registered company with no US office, working with US firms remotely by video call in your time zone.

Free estimateNo obligation

Which calls should your firm's AI receptionist take?

Tell us your practice areas, roughly how many intake calls you get a week and which practice management or intake software you use. A senior engineer will review it and come back with an approach and a realistic range.

Takes under a minute. We never share your details.

  • Free consultation
  • No commitment
  • NDA on request

Prefer to talk? Book a free 30-minute call →

  • No legal advice, ever: it says so, and passes any question about a case to an attorney
  • Conflict details captured, not decided: a person at your firm runs every check
  • Your firm decides the rules: state bar advertising and disclaimer wording is your call
1,000+
Clients served
2020
Building since
4.6
Rated on Clutch

1,000+

Clients served since 2020

4.6★

Rated on Clutch

USD

Quoted and invoiced in US dollars

Your hours

Video calls in your US time zone

Technologies we build with

  • OpenAI GPT
  • Anthropic Claude
  • Google Gemini
  • Deepgram
  • ElevenLabs
  • Vapi
  • Retell AI
  • Clio
  • MyCase
  • PracticePanther
  • Smokeball
  • Filevine
  • Lawmatics
  • Microsoft Outlook
  • Google Calendar
  • Twilio
  • RingCentral
  • Dialpad
  • SIP trunks
  • AWS us-east-1
  • AWS us-west-2
  • Azure East US
  • Google Cloud us-central1

Quick answer

What does an AI receptionist do for a US law firm?

An AI receptionist for a law firm answers the firm's phone, works out what each caller needs and does the front-desk work that keeps interrupting attorneys and paralegals: screening new intake calls, booking consultations, routing existing clients and taking messages. Every intake is recorded against the same questions, so whoever reviews it has what they need without calling the prospect back. It is a custom build on top of our AI receptionist.

For a new matter it asks the questions on your own intake form: the practice area, the date of the incident or event, the names of the other parties, the state and county, and how the caller found you. It records the names for your conflict check, but it does not run the check or tell the caller the firm will take the case. A person at your firm decides that. It also collects only what your conflict and screening process needs, so the firm is not handed detailed confidential information from a prospective client before conflicts are cleared.

It is set up never to give legal advice, assess the merits of a case or tell a caller about deadlines that may apply to them. Whether a call script counts as advertising or solicitation under your state bar's rules, and which disclaimers it needs, is your firm's call; we build to the wording you approve. SpiderHunts Technologies Ltd is registered in the UK, with its registered office in London. We have no US office and work with US firms remotely.

What it handles

What a legal AI receptionist does on each call

Every firm's intake is different. These are the jobs firms usually ask it to take on, each scripted for your practice areas.

01

Intake screening

Asks your intake questions for each practice area, checks the answers against the criteria you set, such as the state, the type of matter and when it happened, and records them in a consistent intake note.

02

Conflict-check hand-off

Takes the full names of the caller, the opposing party and any related people or companies, spells them back, and hands them to your team to run the check.

03

Consultation booking

Books consultations in the right attorney's calendar by practice area and office, and sends the confirmation, what to bring and any consultation fee you charge.

04

After-hours calls

Takes intake calls in the evening and on weekends at the hours you choose, and puts urgent matters, such as an arrest, through to the attorney you name.

05

Existing client calls

Takes the matter name or number and passes the call or a message to the case team. It doesn't discuss the matter or give status updates, so confidential details stay with the people handling it.

06

Matters you don't take

When a caller needs an area of law you don't practice, it says so early and, if you choose, gives the referral details you supply, such as your state bar's lawyer referral service.

Interrupted attorneys

Every intake call an attorney takes is time they can't bill

In many firms the phone is answered by whoever is free, so attorneys and paralegals end up taking intake for other practice areas, and the details land in an email that nobody files.

Intake taken by whoever is free

  • Each person who answers takes a new intake differently
  • Attorneys stop drafting to take calls for matters they don't handle
  • Names for the conflict check are misspelled or missing
  • Callers with matters you don't take use up consultation slots
  • Clients calling for updates interrupt the person doing the work
  • Intake calls after 5pm go to voicemail

With a legal AI receptionist

  • Every intake is recorded against the same questions
  • Calls reach the right attorney or team, or become a clear message
  • Conflict names are spelled back to the caller and recorded
  • Out-of-scope callers are told early and given a referral route
  • Update requests are logged for the case team to answer in one go
  • Evening and weekend intake is waiting, complete, the next morning

See how it would work for your firm

Book a free 30-minute video call, scheduled in your time zone. We'll walk you through how an AI receptionist would take your firm's intake calls, and tell you honestly if it won't help.

Examples

AI receptionist use cases for US law firms

Illustrative examples of what we build, not client results.

Personal injury

Accident intake

Takes the date and type of accident, the state where it happened, whether there were injuries and whether the caller already has an attorney, then creates the intake for your team's own review.

Aim: every PI intake arrives with the details your team needs to evaluate it

Criminal defense

Arrest calls

When a caller says a family member has been arrested, it takes the person's name, the county and the facility if known, and transfers the call to the attorney on call instead of taking a message.

Aim: urgent arrest calls reach an attorney

Family law

Sensitive first calls

Uses a short, calm script, takes contact details, asks whether it is safe to call back or leave a message, and gives the caller 911 if they say they are in danger.

Aim: vulnerable callers reach a person quickly and safely

Estate planning

Wills, trusts and probate

Books estate planning consultations, explains what to bring and, for probate inquiries, takes the name of the person who died and the caller's relationship to them.

Aim: grieving callers asked each question only once

Immigration

Consultation requests

Takes the type of inquiry and any dates the caller mentions, books a consultation and leaves every question about status or options to an attorney.

Aim: consultations booked without the AI ever advising

Employment

Workplace claims

Asks when the employment ended or the event happened and records it, so your team can see any time limits early. It does not tell the caller what those limits are.

Aim: time-sensitive intake reviewed first

Business law

Company inquiries

Takes the company name, the other party and the type of transaction, records the conflict information and books a call with the right attorney.

Aim: attorneys see a complete inquiry before the first conversation

Multi-office firms

Routing by office and practice

Sends callers to the right office and practice group using your rules, including which states each attorney is licensed in.

Aim: fewer transferred calls and lost messages

How we work

How we build an AI receptionist for your firm

Six steps, run remotely by video call in your working hours, with an attorney approving every script. Nothing goes live until you have heard it handle mock intake calls.

  1. Discovery

    We map who answers the phone today, which calls reach attorneys, how intake is recorded and what your screening and conflict procedures require.

    Week 1
  2. Design

    We draft an intake script for each practice area, the confidentiality rules, the greeting and disclaimer wording and the wording for declining to advise. A named attorney approves them.

    Weeks 1 to 2
  3. Build

    We connect a US phone number or forward your existing line, link calendars and your practice management or intake software, and agree where transcripts are kept and who can open them.

    Weeks 2 to 3
  4. Train

    We load practice areas, intake criteria, office details and referral information, then test with mock intake calls, including callers who push hard for advice.

    Weeks 2 to 3
  5. Launch

    It often starts on evening and overflow calls while your team checks every intake note it produces, then takes daytime calls when you are ready.

    Typically week 4
  6. Optimize

    We review transcripts with you, tighten intake questions and add practice areas as you need them. Optional monthly support covers this.

    Ongoing

Clear scope · Regular demos · Full handover

Is it right for your firm?

When a law firm should use an AI receptionist, and when it shouldn't

Some firms are better served by a person at the front desk. We'll tell you if yours is one of them.

Worth it when...

  • Attorneys and paralegals are regularly pulled away to answer the phone
  • Intake details arrive inconsistent or incomplete
  • You get intake calls in the evening and on weekends
  • You use practice management, intake software or shared calendars we can connect to
  • Your intake questions can be written down for each practice area

Not worth it when...

  • Nearly all your work comes through referrals rather than calls
  • Callers almost always need an attorney's judgment on the first call
  • You expect it to decide whether the firm takes a case
  • Your malpractice carrier or ethics counsel hasn't agreed to AI call handling
  • Your clients expect to reach a named person every time they call

Your options

AI receptionist vs legal answering service vs attorneys answering

Firms often mix them: the AI takes new intake and after-hours calls, and people take existing clients and anything delicate.

What mattersCustom AI receptionistLegal answering serviceAttorneys answering
Intake consistencyThe same questions every call, by practice areaDepends on the operator and scriptVaries by person and how busy they are
Conflict-check detailsSpelled back and recorded for your teamUsually recorded in a messageRecorded if remembered
Risk of advice before engagementSet up never to adviseOperators are usually told not to adviseAttorneys may start advising on the call
Writes to your practice management softwareWhere your software allows accessUsually by emailManually
Evenings and weekendsWhenever you setDepends on the planOnly if someone is willing
How you paySetup fee, optional monthly support, call usagePer call, per minute or monthlyBillable time lost

Pricing

How much does an AI receptionist for a law firm cost?

The price depends on how many practice areas need their own intake script, which systems it connects to and how many offices it covers. You get a written quote with scope and exclusions agreed up front.

Start here

Free consultation

Free

30 minutes

We go through your intake routes and practice areas on a video call in your time zone, walk you through how an intake call would go and follow up with a written estimate.

Get a quote →
Build

Law firm AI receptionist

From $1,900

Typically 3 to 4 weeks

Intake scripts per practice area, conflict-detail capture, calendar and practice management connections, testing and launch on your number.

Get a quote →
Keep improving

Monthly support

From $190/month

Optional retainer

Script reviews, new practice areas, intake criteria updates and technical monitoring.

Get a quote →

Prices are in US dollars and exclude any sales tax. Call minutes, text messages and phone line charges are billed by the telephony and AI providers and estimated in your quote. Any fee your practice management vendor charges for API access is set by that vendor.

Track record

Trusted by 1,000+ clients since 2020

Independent reviews, including from clients in the United States, on the platforms where they hired us. None of them are law firms; they show how we work with clients.

1,000+

Clients served since 2020

4.8★

From 944 Fiverr reviews

100%

Job Success on Upwork

FiverrVerified review
We would highly recommend using Shahrukh for any project. He is very good at what he does. We have used him many times now and are always pleased with the results.
accuistUnited States
FiverrVerified review
Shahrukh was incredibly patient with me. I had problems at home and couldn’t get back to him when I should have but he took the time and worked things out. He is very professional, very organized. I love my website.
krystalfUnited States
FiverrVerified review
Shahrukh did an exceptional job with the website design. His professionalism, clear communication, and positive attitude made the entire process smooth. I would absolutely love to work with him again.
Roman R.United States

Technology

The technology behind a legal AI receptionist, in plain English

Speech recognition transcribes the caller, and we teach it the names of local courts, counties and common legal terms. A large language model (the kind of AI behind ChatGPT and Claude) follows your intake script and recognizes when a question is really a request for advice. Retrieval over your own documents (RAG) lets it answer from your office details, practice areas and intake criteria. Text-to-speech gives it a clear voice, and APIs create the intake in your systems. The systems below are examples of what we can integrate with; what is possible depends on the access each allows.

Understanding: language models

  • OpenAI GPT
  • Anthropic Claude
  • Google Gemini

Voice

  • Deepgram
  • ElevenLabs
  • Vapi
  • Retell AI

Practice management and intake (examples)

  • Clio
  • MyCase
  • PracticePanther
  • Smokeball
  • Filevine
  • Lawmatics

Calendars

  • Microsoft Outlook
  • Google Calendar

Phone systems

  • Twilio
  • RingCentral
  • Dialpad
  • SIP trunks

US cloud regions

  • AWS us-east-1
  • AWS us-west-2
  • Azure East US
  • Google Cloud us-central1

Practice areas

Intake scripts for each area of law

What to ask, what to flag and who to route to changes with the practice area, so each one gets its own flow.

Personal injuryAccident details, injuries and existing representation.
Criminal defenseArrest calls routed to the attorney on call.
Family lawShort, careful first calls and safe call-back arrangements.
Estate planning and probateConsultations, documents to bring and estate details.
ImmigrationConsultation booking, with advice left to attorneys.
Employment and business lawKey dates, companies and counterparties recorded.

FAQ

Law firm AI receptionist FAQs

The questions US firms ask before they sign, answered plainly.

Still have a question?

Ask us directly. A senior engineer reads every question.

Ask about your project

Can an AI receptionist give legal advice?

No. It is built to say clearly that it can't give legal advice and to pass any question about the merits, options, deadlines or likely outcome of a matter to an attorney. It can explain your process, your consultation fee and what happens at a first meeting, because that is information, not advice.

Does the AI receptionist run conflict checks?

No. It collects the information your conflict check needs, such as the caller's full name, the opposing parties and any related companies, and spells the names back to confirm them. It hands those details to your team, and a person at your firm runs the check and decides whether you can take the matter.

Does an AI receptionist fit with state bar rules?

It can be set up around them, but your firm stays responsible for meeting them. We build it to avoid advice, protect confidentiality, say it is an AI and use only the greeting, disclaimer and fee wording you approve. Whether a script counts as advertising or solicitation in your state, and what it must say, is your firm's call. We give you the scripts in writing so your ethics counsel can review them before launch.

Which practice management systems can it work with?

We can assess Clio, MyCase, PracticePanther, Smokeball, Filevine, Lawmatics and others, but what is possible depends on the access your system and plan provide. Where there is an API, it can create the intake directly; otherwise it sends a structured email or form that your team adds to the system.

How does it protect client confidentiality?

By not discussing any matter. It won't confirm whether someone is a client, won't give updates or case details by phone, and passes existing-client calls to the case team. Transcripts are stored in a US cloud region you choose, access is limited to the people you name and retention follows your own policy.

What happens with intake calls after hours?

It answers at the hours you choose. Routine intake is recorded and waiting for your team in the morning, consultations can be booked straight into calendars, and urgent matters you define, such as an arrest, are put through to the attorney you name or given your after-hours number.

Do you have an office in the US?

No, and we won't pretend otherwise. SpiderHunts Technologies Ltd is registered in the UK (Companies House number 16718403), with its registered office at 182-184 High Street N, London E6 2JA. There is no US office, no US entity and nobody on a US payroll. We work remotely, and every meeting is a video call scheduled in your working hours.

How much does it cost?

Setup starts from $1,900 and optional monthly support from $190, excluding any sales tax. Call minutes, text messages and phone line charges are billed by the providers and estimated in your quote. You get a written quote in US dollars with scope and exclusions agreed up front, and we invoice in US dollars by ACH, wire or card.

What happens when a caller is upset or in danger?

It keeps the call short and gentle and gets the caller to a person. For family, criminal or probate calls, the script asks only what is needed to reach the right attorney and checks whether it is safe to call back or leave a message. Anyone who says they are in immediate danger is told to call 911.

Start here

Book a free consultation for your firm

Tell us your practice areas, how intake reaches you and which practice management software you use. We'll walk you through how an intake call would go and tell you honestly where an AI receptionist fits and where it doesn't.

  1. You tell us what you needTwo minutes on the form, or a message on WhatsApp.
  2. A senior engineer reviews itAnd comes back with questions, a realistic range and an honest view on fit.
  3. Free 30-minute scoping callWe talk through scope, options and a realistic estimate, with no obligation.
Free estimateNo obligation

Get your law firm AI receptionist estimate

Tell us a little about the project and we will come back with a realistic range.

Takes under a minute. We never share your details.

  • Free consultation
  • No commitment
  • NDA on request

Prefer to talk? Book a free 30-minute call →