Intake screening
Asks your intake questions for each practice area, checks the answers against the criteria you set, such as the state, the type of matter and when it happened, and records them in a consistent intake note.
People looking for an attorney often call more than one firm, and the firm that takes their details properly is the one that gets to review the case. We build an AI receptionist for US law firms that screens new intake calls against your criteria, records what your team needs for a conflict check and books consultations. We are a UK-registered company with no US office, working with US firms remotely by video call in your time zone.
Thanks, that’s with us.
A senior engineer reads every enquiry and will reply as soon as they can.
Book a time that suits you, or send a message on WhatsApp.
1,000+
Clients served since 2020
4.6★
Rated on Clutch
USD
Quoted and invoiced in US dollars
Your hours
Video calls in your US time zone
Technologies we build with
Quick answer
An AI receptionist for a law firm answers the firm's phone, works out what each caller needs and does the front-desk work that keeps interrupting attorneys and paralegals: screening new intake calls, booking consultations, routing existing clients and taking messages. Every intake is recorded against the same questions, so whoever reviews it has what they need without calling the prospect back. It is a custom build on top of our AI receptionist.
For a new matter it asks the questions on your own intake form: the practice area, the date of the incident or event, the names of the other parties, the state and county, and how the caller found you. It records the names for your conflict check, but it does not run the check or tell the caller the firm will take the case. A person at your firm decides that. It also collects only what your conflict and screening process needs, so the firm is not handed detailed confidential information from a prospective client before conflicts are cleared.
It is set up never to give legal advice, assess the merits of a case or tell a caller about deadlines that may apply to them. Whether a call script counts as advertising or solicitation under your state bar's rules, and which disclaimers it needs, is your firm's call; we build to the wording you approve. SpiderHunts Technologies Ltd is registered in the UK, with its registered office in London. We have no US office and work with US firms remotely.
What it handles
Every firm's intake is different. These are the jobs firms usually ask it to take on, each scripted for your practice areas.
Asks your intake questions for each practice area, checks the answers against the criteria you set, such as the state, the type of matter and when it happened, and records them in a consistent intake note.
Takes the full names of the caller, the opposing party and any related people or companies, spells them back, and hands them to your team to run the check.
Books consultations in the right attorney's calendar by practice area and office, and sends the confirmation, what to bring and any consultation fee you charge.
Takes intake calls in the evening and on weekends at the hours you choose, and puts urgent matters, such as an arrest, through to the attorney you name.
Takes the matter name or number and passes the call or a message to the case team. It doesn't discuss the matter or give status updates, so confidential details stay with the people handling it.
When a caller needs an area of law you don't practice, it says so early and, if you choose, gives the referral details you supply, such as your state bar's lawyer referral service.
Interrupted attorneys
In many firms the phone is answered by whoever is free, so attorneys and paralegals end up taking intake for other practice areas, and the details land in an email that nobody files.
See how it would work for your firm
Book a free 30-minute video call, scheduled in your time zone. We'll walk you through how an AI receptionist would take your firm's intake calls, and tell you honestly if it won't help.
Examples
Illustrative examples of what we build, not client results.
Takes the date and type of accident, the state where it happened, whether there were injuries and whether the caller already has an attorney, then creates the intake for your team's own review.
Aim: every PI intake arrives with the details your team needs to evaluate it
When a caller says a family member has been arrested, it takes the person's name, the county and the facility if known, and transfers the call to the attorney on call instead of taking a message.
Aim: urgent arrest calls reach an attorney
Uses a short, calm script, takes contact details, asks whether it is safe to call back or leave a message, and gives the caller 911 if they say they are in danger.
Aim: vulnerable callers reach a person quickly and safely
Books estate planning consultations, explains what to bring and, for probate inquiries, takes the name of the person who died and the caller's relationship to them.
Aim: grieving callers asked each question only once
Takes the type of inquiry and any dates the caller mentions, books a consultation and leaves every question about status or options to an attorney.
Aim: consultations booked without the AI ever advising
Asks when the employment ended or the event happened and records it, so your team can see any time limits early. It does not tell the caller what those limits are.
Aim: time-sensitive intake reviewed first
Takes the company name, the other party and the type of transaction, records the conflict information and books a call with the right attorney.
Aim: attorneys see a complete inquiry before the first conversation
Sends callers to the right office and practice group using your rules, including which states each attorney is licensed in.
Aim: fewer transferred calls and lost messages
How we work
Six steps, run remotely by video call in your working hours, with an attorney approving every script. Nothing goes live until you have heard it handle mock intake calls.
We map who answers the phone today, which calls reach attorneys, how intake is recorded and what your screening and conflict procedures require.
Week 1We draft an intake script for each practice area, the confidentiality rules, the greeting and disclaimer wording and the wording for declining to advise. A named attorney approves them.
Weeks 1 to 2We connect a US phone number or forward your existing line, link calendars and your practice management or intake software, and agree where transcripts are kept and who can open them.
Weeks 2 to 3We load practice areas, intake criteria, office details and referral information, then test with mock intake calls, including callers who push hard for advice.
Weeks 2 to 3It often starts on evening and overflow calls while your team checks every intake note it produces, then takes daytime calls when you are ready.
Typically week 4We review transcripts with you, tighten intake questions and add practice areas as you need them. Optional monthly support covers this.
OngoingClear scope · Regular demos · Full handover
Is it right for your firm?
Some firms are better served by a person at the front desk. We'll tell you if yours is one of them.
Your options
Firms often mix them: the AI takes new intake and after-hours calls, and people take existing clients and anything delicate.
| What matters | Custom AI receptionist | Legal answering service | Attorneys answering |
|---|---|---|---|
| Intake consistency | The same questions every call, by practice area | Depends on the operator and script | Varies by person and how busy they are |
| Conflict-check details | Spelled back and recorded for your team | Usually recorded in a message | Recorded if remembered |
| Risk of advice before engagement | Set up never to advise | Operators are usually told not to advise | Attorneys may start advising on the call |
| Writes to your practice management software | Where your software allows access | Usually by email | Manually |
| Evenings and weekends | Whenever you set | Depends on the plan | Only if someone is willing |
| How you pay | Setup fee, optional monthly support, call usage | Per call, per minute or monthly | Billable time lost |
Pricing
The price depends on how many practice areas need their own intake script, which systems it connects to and how many offices it covers. You get a written quote with scope and exclusions agreed up front.
Free
30 minutes
We go through your intake routes and practice areas on a video call in your time zone, walk you through how an intake call would go and follow up with a written estimate.
Get a quote →From $1,900
Typically 3 to 4 weeks
Intake scripts per practice area, conflict-detail capture, calendar and practice management connections, testing and launch on your number.
Get a quote →From $190/month
Optional retainer
Script reviews, new practice areas, intake criteria updates and technical monitoring.
Get a quote →Prices are in US dollars and exclude any sales tax. Call minutes, text messages and phone line charges are billed by the telephony and AI providers and estimated in your quote. Any fee your practice management vendor charges for API access is set by that vendor.
Technology
Speech recognition transcribes the caller, and we teach it the names of local courts, counties and common legal terms. A large language model (the kind of AI behind ChatGPT and Claude) follows your intake script and recognizes when a question is really a request for advice. Retrieval over your own documents (RAG) lets it answer from your office details, practice areas and intake criteria. Text-to-speech gives it a clear voice, and APIs create the intake in your systems. The systems below are examples of what we can integrate with; what is possible depends on the access each allows.
Practice areas
What to ask, what to flag and who to route to changes with the practice area, so each one gets its own flow.
FAQ
The questions US firms ask before they sign, answered plainly.
Still have a question?
Ask us directly. A senior engineer reads every question.
Ask about your projectNo. It is built to say clearly that it can't give legal advice and to pass any question about the merits, options, deadlines or likely outcome of a matter to an attorney. It can explain your process, your consultation fee and what happens at a first meeting, because that is information, not advice.
No. It collects the information your conflict check needs, such as the caller's full name, the opposing parties and any related companies, and spells the names back to confirm them. It hands those details to your team, and a person at your firm runs the check and decides whether you can take the matter.
It can be set up around them, but your firm stays responsible for meeting them. We build it to avoid advice, protect confidentiality, say it is an AI and use only the greeting, disclaimer and fee wording you approve. Whether a script counts as advertising or solicitation in your state, and what it must say, is your firm's call. We give you the scripts in writing so your ethics counsel can review them before launch.
We can assess Clio, MyCase, PracticePanther, Smokeball, Filevine, Lawmatics and others, but what is possible depends on the access your system and plan provide. Where there is an API, it can create the intake directly; otherwise it sends a structured email or form that your team adds to the system.
By not discussing any matter. It won't confirm whether someone is a client, won't give updates or case details by phone, and passes existing-client calls to the case team. Transcripts are stored in a US cloud region you choose, access is limited to the people you name and retention follows your own policy.
It answers at the hours you choose. Routine intake is recorded and waiting for your team in the morning, consultations can be booked straight into calendars, and urgent matters you define, such as an arrest, are put through to the attorney you name or given your after-hours number.
No, and we won't pretend otherwise. SpiderHunts Technologies Ltd is registered in the UK (Companies House number 16718403), with its registered office at 182-184 High Street N, London E6 2JA. There is no US office, no US entity and nobody on a US payroll. We work remotely, and every meeting is a video call scheduled in your working hours.
Setup starts from $1,900 and optional monthly support from $190, excluding any sales tax. Call minutes, text messages and phone line charges are billed by the providers and estimated in your quote. You get a written quote in US dollars with scope and exclusions agreed up front, and we invoice in US dollars by ACH, wire or card.
It keeps the call short and gentle and gets the caller to a person. For family, criminal or probate calls, the script asks only what is needed to reach the right attorney and checks whether it is safe to call back or leave a message. Anyone who says they are in immediate danger is told to call 911.
Start here
Tell us your practice areas, how intake reaches you and which practice management software you use. We'll walk you through how an intake call would go and tell you honestly where an AI receptionist fits and where it doesn't.
Thanks, that’s with us.
A senior engineer reads every enquiry and will reply as soon as they can.
Book a time that suits you, or send a message on WhatsApp.