One phone, three listings, two buyers
A refurbished phone in grade B, 128GB, blue, is on your shop shelf, on your website and on eBay. A walk-in customer buys it on Saturday morning. The staff member forgets to end the eBay listing. On Saturday afternoon it sells on eBay too. You cancel the eBay order, and your seller account takes a mark against it.
The opposite happens as well. Devices sit on the shelf for weeks because nobody has had time to list them online, with photos and a description, on each marketplace.
Refurbished stock is unique, and the systems assume it is not
Most stock tools think in quantities: ten of this case, five of that cable. A refurbished phone is one item with its own IMEI, grade, battery health and photos. Marketplaces each have their own listing format, condition terms and rules. Joining them up by hand means someone updating three or four places after every sale.
- Listings are created and ended by hand on each marketplace.
- Each device's grade and battery health are typed again for each listing.
- Photos are taken more than once.
- Walk-in sales do not end online listings automatically.
- There is no single view of which devices are listed where.
What double sales and slow listings cost
Cancelled marketplace orders can affect your seller standing, and every one is an apology to a buyer. Devices that sit unlisted are money on a shelf, losing value as newer models come out. And the time spent listing and delisting by hand is time not spent refurbishing the next device.
Listing by hand also leads to mistakes in the listing itself. A storage size typed wrongly, a grade copied from the previous device, or a photo of a different phone all lead to returns, and returns on marketplaces cost postage both ways plus the time to check, regrade and relist. Taking the listing details straight from the grading record removes a whole class of these errors.
Each device synced as a single item
We build a refurbished stock sync linked to your grading records and till.
- Each refurbished device is a single stock item with its IMEI, model, storage, colour, grade, battery health and photos, taken from your grading record.
- You choose where each device is listed: shop only, website, eBay, Back Market or others with a seller API.
- Listings are created from the device record, with your grade mapped to each marketplace's condition terms and your description template.
- The moment a device sells anywhere, whether at the till, online or on a marketplace, every other listing is ended.
- Marketplace orders come into one list, with the device's shelf location for picking.
- Returns put the device back into a check step before it can be relisted.
| Device | Grade | Listed on | Status |
|---|---|---|---|
| Phone, 128GB, blue | B | Shop, website, eBay | Sold in shop, all listings ended |
| Phone, 256GB, black | A | Website, Back Market | Listed |
| Tablet, 64GB | C | Shop only | On shelf |
Refurbished stock that moves
Devices are listed as soon as they are graded, with the photos you already took. A sale in one place ends the listings everywhere else. Marketplace orders are picked from one list. And you can see which channels sell which grades, which helps you decide where to list next time.
Staff time is the other gain. The person who used to spend an afternoon a week creating and ending listings can spend it refurbishing, which is the work that actually adds value to each device. And because every listing is created from the same record, a buyer on any channel sees the same honest description of the same device.
Marketplace rules and fees change, and each marketplace decides who can sell refurbished devices on it. We connect to the channels your account is approved for.
Is your refurbished stock out of sync?
- You have sold the same device twice.
- Walk-in sales do not end online listings.
- Devices wait weeks to be listed online.
- Grades and photos are entered again for each marketplace.
- You cannot see where each device is listed.