The booking at last year's price
A guest books a week in August on one channel at a rate from last season. Another property allows a two-night stay over a bank holiday weekend when the owner wanted seven nights. A third shows a Saturday changeover on your website but accepts a Wednesday arrival on another channel. You only find out when the bookings arrive.
Each mistake has to be honoured, renegotiated or cancelled, and none of those is a good conversation with a guest or an owner.
Why rates drift between channels
Your property management system or channel manager pushes rates and restrictions, but each channel interprets them in its own way. Some settings, such as certain discounts or length of stay rules, may not map neatly and can end up being edited on the channel itself. Once someone changes something directly on a channel, the systems are out of step and nothing flags it.
Seasonal rate loads are also a large, manual job. A typo in one season for one property can go unnoticed for months.
What mismatched rates cost
Bookings at the wrong price mean either lost income for the owner or awkward cancellations. Unwanted short stays at peak times lead to extra changeovers and gaps that are hard to fill. Owners who notice their property undersold on a channel lose confidence. And your team spends time checking channels by hand, which they cannot do for every property and date.
The rate check we build
We build a check that compares what guests see with what you intended. It does not set your prices; your team and owners decide those.
- Intended rates and rules: your planned rates, minimum stays, changeover days and short break rules per property and season are read from your property management system or a rate sheet.
- Channel view: for each property and a rolling range of dates, the prices and restrictions actually shown on each channel are read through your channel manager's data or the channels' own tools where available.
- Comparison: differences in price, minimum stay or arrival days beyond a tolerance you set are listed by property, date and channel.
- Fix list: each mismatch shows the likely cause, such as a direct edit on the channel or a missing mapping, and a link to where it should be corrected.
- Planned changes: new seasons or rate changes are prepared in a sheet, checked for obvious errors such as a missing zero or a date overlap, and then pushed through your channel manager.
- Alerts: new mismatches are sent to your team daily so they are fixed before guests book.
| Mismatch | Likely cause | Where to fix |
|---|---|---|
| Price lower on one channel | Old rate or direct edit | Channel manager or channel |
| Short stay allowed at peak | Restriction not mapped | Channel manager mapping |
| Wrong arrival day | Changeover rule not supported | Channel settings |
| Rate missing for dates | Season not loaded | Property management system |
What changes for your team
Rather than spot-checking listings, your team works from a daily list of real mismatches. Season rate loads are checked before they go live. Owners can be shown that their property's rates and rules are consistent across every channel.
Is this happening to you?
- Guests have booked at old or wrong prices.
- Short stays have slipped through at peak times.
- Rate and restriction changes are sometimes made directly on channels.
- Seasonal rate loads are checked by eye, if at all.
- You are not sure every channel shows the same rules.