Training assigned, never finished
Following a run of incidents, a client asks you to put drivers with points on their licence or recent accidents through online training, and those with the most serious records through an on-road session. Your team sends emails with links. Some drivers complete it. Some start and stop. Some never open it. Three months later, the client asks how many completed it, and your team goes through the training provider's portal driver by driver.
Meanwhile, two more drivers have had incidents and nobody has assigned them anything.
Why the risk process loses momentum
Assessing drivers is a one-off exercise. Keeping it current, and following through, is ongoing work spread across several systems.
- Signals are in different places: licence checks, accident records, telematics scores, questionnaires.
- Each client has its own risk bands and what should happen in each.
- Training is delivered by a separate provider with its own portal.
- Completion is not chased, and drivers know it.
- New incidents do not automatically change a driver's risk band.
The cost of assessments without follow-through
Drivers who most need attention do not get it. Clients who have asked for a risk programme find it has stalled. And if the client's own policy says higher-risk drivers must be trained, the gap between policy and practice becomes a real concern for them.
The driver risk tracker we build
- Signals are gathered per driver: licence check results, accident and incident records, telematics driving scores where the client uses them, and questionnaire answers.
- Each client's rules turn those signals into a risk band. The rules and bands are theirs, and the tracker shows which signals put each driver in their band.
- Each band has actions the client chooses: online modules, an on-road session, a conversation with their manager, a follow-up questionnaire.
- Actions are assigned automatically when a driver enters a band, with links sent to the driver and their manager copied in if the client wants.
- Completion is read from the training provider through its API or export, and drivers who have not completed are reminded, then escalated to their manager.
- New incidents or check results move drivers between bands as they happen, and each client sees a live list of outstanding actions.
| Signal | Source | Example client rule |
|---|---|---|
| Licence points | Licence check provider | Above a threshold, assign online module |
| Incidents | Accident records | At-fault incident, assign on-road session |
| Driving score | Telematics | Persistently low, manager conversation |
| Questionnaire | Driver survey | Higher risk answers, follow-up module |
We track it, the client decides it
We do not design driver training or decide what a driver's risk is. The client's rules, and the advice they take from their insurer and training provider, decide that. The tracker makes sure the rules are applied consistently, the actions are assigned and the completion is followed up, with a record of each step.
A risk programme that keeps going
Picture a driver who picks up points on a licence check on Monday. Under the client's rules, that moves him into a higher band. By Tuesday he has an online module assigned with a short note explaining why, and his manager has a copy. A reminder goes out after a week. After a fortnight, his manager is asked to have a word. When he completes the module, the training provider's record comes back into the tracker, and the client's list of outstanding actions gets one line shorter without anyone at your end touching it.
Drivers are assigned the right action when their risk changes, not at the next annual review. Completion is chased without your team sending emails by hand. Clients see a current picture of outstanding actions, and you can report honestly on how the programme is going.
Does this sound like your risk programme?
- Driver risk assessments are done once and not updated.
- Training is assigned by email and completion is not tracked.
- New incidents do not trigger any action.
- Clients ask for completion figures and it takes days to answer.
- Risk signals are spread across several systems.