A customer query about a drop three weeks ago
A retail customer's quality team emails: they have a query on a chilled delivery to one of their depots three weeks ago and want the temperature record for the trailer from collection to delivery. Your transport office finds the load, works out which trailer it was on, logs into the telematics portal for that trailer's fridge unit, exports the data, trims it to the right hours and pastes it into a report.
If the trailer was a subcontractor's, or the unit's telematics were offline that week, someone has to find the driver's printout or download the recorder at the workshop. The reply goes out a day later. Meanwhile three more queries have arrived.
Why temperature data is so hard to assemble
The data exists. It is just held by the equipment, not by the load, and your transport system knows about loads, not fridge units.
- Tractors, trailers and fridge units are paired differently every day.
- Mixed fleets use more than one telematics provider, each with its own portal.
- Loads and drops are in the transport system; temperatures are in the telematics.
- Printouts from the unit are kept on paper with the delivery notes, if kept at all.
- Subcontracted loads rarely come with temperature data unless it is asked for.
What the manual search costs
Transport office time is the obvious cost, and it comes in bursts when a customer's quality team is working through an issue. Slow replies weaken your position in any dispute about a rejected or claimed load. And every customer audit becomes a scramble to assemble samples.
Some firms also find gaps only when a customer asks, which is the worst possible moment to discover that a unit's recorder was not reporting.
How we tie temperature data to every load
- We connect to your reefer telematics providers through their APIs or data exports, whether that is the fridge manufacturer's own system or a third-party tracker.
- Unit readings, set points, door events and alarms are stored in one place, per unit, with timestamps.
- Trailer and unit pairings are read from your transport system or recorded at hook-up, so each load knows which unit carried it and when.
- For every load, the system builds a temperature record from collection to final drop, marking each stop.
- Gaps in data are flagged daily, so a unit that stopped reporting is found in days, not when a customer asks.
- Any load's record can be produced as a PDF or CSV in seconds, and shared with the customer through a link if you choose.
| Question | Answered from |
|---|---|
| Which unit carried this load? | Pairing record at hook-up |
| What were the readings? | Telematics data for that unit and time |
| When were the doors opened? | Door events against each drop |
| Were there any alarms? | Unit alarm log for the journey |
What readings are acceptable for each product is set by your customers' specifications and your quality team. We make the records available; we do not judge them.
What a customer query looks like after
The office finds the load by reference or delivery date, opens its temperature record and sends it. Customers who want regular access get a portal or scheduled reports. Data gaps are known about and fixed early, and the workshop hears about a faulty recorder before a customer does.
Is temperature data a daily hunt?
- Temperature queries mean logging into one or more telematics portals.
- You match fridge unit data to loads by hand.
- Some records only exist as printouts in the cab.
- Gaps in unit data are found when a customer asks.
- Subcontracted loads have no temperature record at all.