Someone is in my space again
At a development with a shared car park, the property manager receives photos of a car in someone's allocated bay at least weekly. A leaseholder has sold and the buyer thinks the space came with the flat. A tenant wants a second permit. A visitor has parked for three days. The enforcement company asks for an updated list of permitted vehicles and nobody is sure the last one was right.
The information needed to answer any of these questions is split between the leases, an old spreadsheet, paper permits and the property manager's memory.
Why parking causes so much work
Parking rights are defined in leases and estate regulations, and they vary: some flats have a demised space, some have a right to park in a shared area, some have no rights at all. Over years of sales and lettings, the practical record of who parks where drifts away from those documents.
Permits are often paper hangers or stickers that cannot be cancelled when someone moves, so the car park fills up with vehicles whose owners left long ago.
What the parking muddle costs
Parking complaints are among the most emotive a property manager handles, and they take up time out of all proportion to their importance. Enforcement based on an out of date list creates wrongful tickets and more complaints. Directors get dragged into disputes between neighbours.
Without an accurate register, it is also hard to make changes such as introducing visitor rules or charging points, because nobody can say with confidence who uses the car park today.
The parking register we build
We build a parking register for each development with a simple resident-facing side. Who is entitled to what comes from the lease and your rules, recorded by your team, not decided by the system.
- Space register: every bay is recorded as allocated to a flat, shared, visitor or reserved, with the basis noted from the lease or regulations as your team records it.
- Vehicle registration: residents register vehicles against their flat through a web form, within the limits you set per flat.
- Digital permits: permits are held against the registration number rather than a paper hanger, so they can be withdrawn instantly when someone moves.
- Visitor passes: residents create time-limited visitor passes, subject to any limits set for the development.
- Complaint log: residents report a problem with a photo and bay number, which is checked against the register and logged for the property manager.
- Enforcement data: where you use an enforcement contractor, they receive a current list of permitted vehicles, or can check a registration against it.
| Question | Answered by |
|---|---|
| Does flat 12 have a space? | Space register, with the basis recorded |
| Is this car allowed here? | Registration check against permits and visitor passes |
| The buyer thinks the space came with the flat | Register entry and lease reference |
| Who is still parking after moving out? | Permits tied to current residents |
What changes at the development
Residents manage their own vehicles and visitors within the rules. Complaints arrive with the bay number and a photo, and the property manager can check them against the register in seconds. Enforcement works from an accurate list, so fewer tickets are issued in error.
Directors get a clearer picture if they want to consider changes to the car park, based on who actually parks there.
Does your car park look like this?
- Parking permits are paper hangers that are never withdrawn.
- Nobody is sure which flats have allocated spaces.
- Parking complaints take up a big share of the property manager's week.
- Your enforcement contractor works from an out of date list.
- New owners and tenants are unclear about their parking rights.