A lip and chin that became twenty minutes late
Your therapist is doing a half leg wax. The client asks if she can have her lip and chin done while she is there. It is only a few minutes, so the therapist says yes. Then the client mentions her brows are due for a tint. The tint needs time to develop, and the therapist fits it in. The next client, booked for a lash infill, has been waiting fifteen minutes. The lash infill then runs into the lunch break, which the therapist skips.
At the till, the extras are added from memory. The lip and chin is, the brow tint is not.
Add-ons live outside the diary
- Online, add-ons are typed into a notes box rather than booked as items with a time.
- At the desk, add-ons are written on the booking but the slot length is not changed.
- On the bed, the therapist agrees extras without being able to see whether the next slot has room.
- Some add-ons, such as tints, need development time, which is not the same as therapist time.
- The till relies on the therapist remembering what extras were done.
Late columns and unbilled extras
Unplanned add-ons are one of the main reasons short-treatment diaries run late. Therapists skip breaks to catch up. The next client waits, often for a treatment she booked precisely because it was quick. And add-ons done but not charged are money lost quietly, one lip wax at a time.
Add-ons with time, fit checks and a till that knows
- We set up each common add-on in your salon software as a proper item with its own time, and where it applies, a processing gap during which the therapist can do something else, such as the tint developing while she finishes a wax. We use your software's add-on or linked-service feature where it has one.
- Online booking offers relevant add-ons as tick boxes after the main treatment, and adds their time to the slot. If the extended slot does not fit, the client is offered a slot that does.
- At the desk, adding an add-on to a booking checks whether the slot still fits the therapist's next appointment and warns if not.
- On the bed, the therapist can open the booking on a tablet or phone, tap the add-on the client asked for and see straight away whether it fits before the next client. If it fits, it is added to the booking and the bill.
- At checkout, the bill already includes every add-on, so nothing depends on memory.
- A monthly view shows which add-ons are most often added on the day, which may be worth suggesting at booking.
| Add-on | Therapist time | Processing gap | Offered with |
|---|---|---|---|
| Brow tint | Short | Development time | Brow shape, lash lift |
| Lip and chin wax | Short | None | Any wax |
| Lash tint | Short | Development time | Lash lift |
| Nail art per nail | Varies | None | Gel manicure |
Development times and which add-ons go with which treatments follow your own practice and product instructions. We set them up as you specify.
A column that allows for the extras
On a normal day a client books a brow shape online, ticks the tint and her slot is lengthened to fit. On the bed, a waxing client asks for her lip. The therapist taps it, sees there are ten minutes before the next client, and does it. When a different client asks for a brow tint with only a couple of minutes to spare, the screen says it will not fit, and the therapist books it for next time instead of running late. Everything done is on the bill.
Signs your add-ons are costing you
- Therapists regularly run late because of extras added on the day.
- Add-ons are typed into notes when clients book online.
- Some add-ons are done but not charged.
- Tints and other treatments with development time are booked as therapist time.
- Therapists cannot see whether an extra will fit before saying yes.