Enquiries arrive constantly and mostly at night
Portal enquiries, emails and calls, all asking a small set of questions about availability, price, pets, parking and viewing times.
Automatic answering from your live property data handles most of them within seconds, at the moment the enquirer is actually interested.
Maintenance triage is the high-value one
- Classify the issue from the tenant's description and photos
- Assess urgency against your own policy, not a generic scale
- Route to the right contractor for that trade and area
- Check whether the same issue has been reported before at that property
- Escalate anything safety-related immediately, to a person
Repeat reports at the same property are the signal that matters. A recurring damp report handled three times as three separate jobs is a much bigger problem than anyone realised.
Compliance dates hide in documents
Gas safety certificates, electrical reports, energy certificates and insurance documents all carry expiry dates that sit in PDFs nobody re-reads.
Extraction into a tracked schedule with reminders is a small integration that prevents genuinely expensive failures.
Tenancy documents and correspondence
- Tenancy agreements assembled from templates and property data
- Inventory reports structured from photos and voice notes
- Deposit dispute packs assembled from the file
- Arrears correspondence drafted, always for human sending
What to keep human
Anything about arrears, eviction or a dispute. The regulatory and human stakes are high and the message needs to come from a named person who has read the file.
Draft it if you like. Never send it automatically.