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Diagnosing the Faults That Come Up Most

Common WordPress problems and their usual causes: the white screen, a slow admin area, emails not arriving, changes that revert and sudden traffic drops.

Updated 2 min readBy SpiderHunts Technologies

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Quick answer — TL;DR

Most WordPress problems have a small number of usual causes. Knowing them turns a panic into a fifteen-minute fix.

The white screen

Almost always a PHP error, usually from a plugin or theme update, occasionally from a memory limit.

Enable error display in a staging copy, or rename the plugins folder over FTP to confirm it is a plugin. That narrows it immediately.

A slow admin area

  • A plugin doing work on every admin page load
  • A bloated options table from plugins that never clean up
  • Too many revisions on long-lived pages
  • Shared hosting under load
Slow admin and a fast front end usually means a plugin. Both slow usually means the server.

Emails not arriving

The default mail function, essentially always. Configure authenticated SMTP and the problem disappears permanently.

It is the single most expensive silent WordPress fault, because the enquiries are lost without any error.

Changes that revert

  1. Caching — you are seeing an old version, not a reverted one
  2. Editing a parent theme that gets updated
  3. Two people editing the same page
  4. A staging site being confused with live

Sudden traffic drop

CauseCheck
Search visibility switched offSettings, reading
Redirects lost in a redesignCrawl for 404s
Site down intermittentlyUptime monitoring
A compromiseUnfamiliar files, unexpected admin users
Nothing on your sideCompare against a normal seasonal pattern

FAQ

Frequently asked questions

The questions readers ask us after this guide.

Still have a question?

Ask us directly — a senior engineer will get back to you.

Ask about your project

How do we tell if it is a plugin?

Deactivate all of them on a staging copy, confirm the problem is gone, reactivate one at a time. Slow and definitive.

What if we cannot access the admin?

Rename the plugins folder over FTP or file manager. That deactivates them all and usually restores access.

Should we increase the memory limit?

It fixes some errors and it is a symptom rather than a cause. Find out what is consuming it.

When should we call someone?

When the site is down and you have tried the obvious. Time spent guessing during downtime costs more than an hour of help.

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