"Yes, do the gutters next time"
You are packing up at number 14 and the customer mentions the gutters are overflowing. You say you can clear them, it would be a separate visit, and give a rough price. She says yes, next time you are round. You mean to write it down. By the end of the day there were three similar conversations and you remember two of them.
Across the round there are hundreds of houses with gutters, fascias and conservatory roofs. You know which ones clearly need it. You have never had the time to offer it properly, so the work only happens when a customer asks.
Add-on work has no system behind it
The round is organised around regular cleans. Add-on work is irregular, needs different kit and different time, and is quoted per house. It falls into the gaps.
- Offers are made at the door and not recorded.
- Prices are given verbally, and vary by day.
- There is no list of which customers were offered what, or what they said.
- Bookings for add-ons clash with the round or are pushed back indefinitely.
- Seasonal timing (gutters after leaf fall, for example) is not planned for.
Easy work you are not doing
Add-on work from existing customers is the easiest work to win: they already know and trust you, and you are at the house every few weeks anyway. Missed "yes" answers damage that trust. Unplanned add-ons squeezed into round days make those days overrun. And without a record, you cannot see how much add-on income you could be earning.
There is also the competition. Customers whose gutters overflow will find someone to clear them. If that someone is a gutter specialist who leaflets the street, they may also offer windows. Offering it yourself keeps other firms off your round.
Offers, quotes and bookings linked to the round
We build add-on handling into your customer records.
- Each customer record can hold the services that apply to the property: gutters, fascias and soffits, conservatory roof, and your notes on house type and access.
- Your price rules for each add-on are set by house type or measured size, so quotes are consistent.
- At the door, you record interest with one tap. The customer gets a text with the quote and a link to accept.
- Seasonal offers can be sent to chosen groups of customers, such as houses near trees before winter, with prices and a booking link.
- Accepted add-ons go onto a list, and you choose days to do them, grouped by area, separate from round days or in gaps you set.
- After the job, before and after photos and the invoice go to the customer, and the add-on is recorded against the house for next year's offer.
| Step | Today | With add-on tracking |
|---|---|---|
| Customer mentions gutters | Remembered, maybe | Recorded with one tap |
| Price | Given verbally | Quote text from your rules |
| Offering to others | Only when asked | Seasonal texts to chosen groups |
| Booking | Squeezed into the round | Planned add-on days by area |
| Next year | Forgotten | Recorded on the house for a repeat offer |
Add-on work that fits around the round
Every yes turns into a booked job. Quotes are consistent, so neighbours do not compare different prices. Add-ons are planned into sensible days instead of overloading round days. And each year the list of houses that had gutters cleared becomes next year's offer list.
A normal autumn then looks like this: the seasonal offer goes out to the houses you chose, acceptances arrive over the following days, and you spend two add-on days a week working through them street by street.
Nothing about the regular round changes. The four-weekly customers still see you on their usual day, and the add-on work sits in its own days, planned so the ladder, the gutter vacuum or the soft-wash kit only has to go on the van when it is needed.
Could you be selling more add-ons?
- Customers ask about gutters and you forget to follow up.
- Add-on prices are given verbally.
- You have never offered add-ons to the whole round.
- Add-on jobs make round days overrun.
- You do not know which customers had gutters done last year.