The problem it solves
Most small businesses answer the same twenty questions endlessly, by email, at all hours, and lose the enquiries that arrive when nobody is watching.
SpideyChat answers those from your own material, captures the enquiry when it cannot, and hands anything real to a person.
How it learns your business
- Describe it — write what your business does and it starts from that
- Crawl your site — it reads your pages and learns from them
- Upload documents — policies, guides, specifications, price lists
Nothing is trained in the machine-learning sense. It retrieves from your material and answers from what it finds, which is why updating a page updates the answers.
What it does day to day
- Answers questions from your content, at any hour
- Captures leads — name, contact and what they asked about
- Raises support tickets when something needs following up
- Hands over to a person when the visitor asks or the bot cannot help
- Works in multiple languages without separate setup
- Reports what people asked and what it could not answer
Installing it
One line of script in your site's template. There are straightforward routes for WordPress, Shopify, Webflow and React, and it works on anything else you can add a script tag to.
Most people are live within an afternoon, including the crawl and a first pass over the answers.
Who it suits
| Good fit | Less good fit |
|---|---|
| Service businesses answering repeat questions | Complex regulated advice |
| Stores with product and delivery queries | Businesses with no written content |
| Sites with real traffic outside office hours | Very low traffic sites |
| Teams whose inbox is the bottleneck | Where every enquiry is genuinely unique |