A customer shows you your own website
A customer comes in with a cracked tablet screen and shows you your website on their phone. It lists a price for the repair. The price is from last year, before the supplier's cost for that screen went up. Or the model is not on the website at all, because nobody added this year's releases.
You either honour the old price and lose on the job, or explain that the website is out of date, which makes the whole shop look less organised. Meanwhile staff at the counter quote from a laminated sheet that does not match the website either.
The price list is a spreadsheet nobody owns
A repair shop's price list is a large grid: brands, models, repair types, quality tiers. It changes whenever a new phone comes out, whenever a supplier changes a price, and whenever you decide to reprice a repair. Keeping that grid correct by hand, in a website editor, is a job that slips.
- Prices are typed into website pages one model at a time.
- New models are added months after release, if at all.
- Supplier cost changes are not reflected in the selling price.
- The counter sheet, the website and the repair system each hold different prices.
- Quality options are not shown, or are shown inconsistently.
What an out-of-date price list costs
Honouring old prices loses money on the job. Not listing a model loses the enquiry, because the customer searches for their exact model and finds someone who lists it. Mismatches between the counter and the website lead to awkward conversations and a sense that the price depends on who you ask.
Setting your prices is your decision, and we do not give pricing advice. The problem we fix is that your decisions are not being carried through to every place a customer sees a price.
A price table driven by your costs and your rules
We build a pricing table that feeds your website and counter.
- A catalogue holds every model and repair type you offer, with each quality option and the matching supplier part.
- Supplier costs are updated from supplier feeds or price files where they are available.
- Your pricing rules, which you set, calculate a proposed selling price for each repair, and you can override any price by hand.
- When a cost change would move a price, the change goes to a review list for you to approve before it goes live.
- New model releases are added to the catalogue with draft prices for you to approve.
- Approved prices publish to your website, whether WordPress, Shopify or a custom site, and to the counter screen and repair system at the same time.
| Model and repair | Quality option | Status |
|---|---|---|
| Phone screen, current model | Original and aftermarket | Price live |
| Tablet screen, last year's model | Aftermarket | Cost changed, awaiting your review |
| New release, battery | Original | Draft, awaiting your approval |
One price, wherever the customer looks
Customers find their exact model on your website with a current price. The counter quotes the same figure. When a supplier cost changes, you see it and decide, rather than discovering it when the job is done. New models appear when they are released, which matters because people search for their exact model name.
Pages for each model also give search engines something specific to show when someone types in their model and repair, which a single long price table does not.
Is your price list letting you down?
- Customers quote your website prices from last year.
- Recent models are missing from your website.
- The counter sheet and the website disagree.
- Supplier cost changes are noticed only after the job.
- Updating prices means editing pages one model at a time.