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Software Strategy

Managing a Mixed Team of Employees and Augmented Developers

Two groups, different contracts, same standup. How to avoid a two-tier team without pretending the difference does not exist.

Updated 2 min readBy SpiderHunts Technologies

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Quick answer — TL;DR

Treat everyone the same on work: same standards, same reviews, same information. Treat them differently where the difference is real: employment matters, long-term planning and anything that would blur the contractual line. Pretending there is no difference causes more problems than acknowledging it.

The short answer

Same engineering standards for everyone, same access to context, same seat in the technical discussions. Separate anything to do with employment, career development and long-range planning, because those belong to the employment relationship and blurring them creates real problems.

Teams get this wrong in both directions. Some keep augmented developers at arm's length and lose most of the value. Others treat them exactly as employees and create a contractual question nobody wanted.

Where everyone should be treated identically

  • Code review standards and who reviews whom
  • Access to the context needed to do the work, including the reasoning behind decisions
  • Technical discussions and architecture decisions
  • Visibility of the roadmap far enough ahead to make sensible choices
  • Being told when something changes rather than finding out in a merge conflict

Withholding context is the most common mistake and the most expensive. Someone building against assumptions you did not share will build the wrong thing, and you will pay for it twice.

Where the difference is real

AreaEmployeesAugmented developers
Performance managementYour processRaised with the supplier
Career developmentYour responsibilityTheir employer's
Long-range planningIncludedScoped to the engagement
Company benefits and eventsYesVaries, and can carry implications
Equipment and working arrangementsYour policyUsually theirs

In several jurisdictions, managing a contractor exactly like an employee can affect how the relationship is characterised for tax and employment purposes. That is a question for your own adviser, and it is worth asking before rather than after.

Avoiding a two-tier culture

The usual symptom is augmented developers getting the maintenance queue permanently while employees get the interesting work. It is understandable and it guarantees the augmented people disengage, which shows up in quality within a couple of months.

Rotate the unglamorous work. If your own team would resent a permanent diet of bug fixes, so will anyone else.

The reverse happens too. Augmented specialists brought in for something difficult can end up owning it entirely, which creates a dependency you did not intend. Pair them with someone permanent from the start.

Knowledge that has to stay

  1. Pair on anything that would otherwise be understood by one person.
  2. Require documentation as part of the work, not as a closing task.
  3. Rotate who presents at reviews so knowledge is demonstrated, not assumed.
  4. Keep decisions in writing where the reasoning lives, not only in chat.
  5. Check periodically: if this person left next week, what would we lose?

That last question is worth asking about employees too. Augmentation just makes the answer more urgent, because the departure date is known in advance.

Communication that works for both

Write more down than feels necessary. Augmented developers frequently work different hours or from different places, and a decision made verbally at a desk is invisible to them.

This tends to improve things for everyone. Teams that document decisions well are easier to join, easier to hand over from, and less dependent on whoever happened to be in the room.

FAQ

Frequently asked questions

The questions readers ask us after this guide.

Still have a question?

Ask us directly — a senior engineer will get back to you.

Ask about your project

Should augmented developers attend all our meetings?

Technical ones yes, company and employment ones no. The test is whether the meeting is about the work or about the employment relationship.

Can we manage their performance directly?

Raise work quality with the supplier rather than running your internal performance process. In some jurisdictions managing a contractor as an employee has consequences, so take advice.

Should they use our equipment?

It varies with your security requirements and the contract. Decide it before they start, because retro-fitting device policy is awkward.

How do we stop knowledge leaving with them?

Pair, document as you go, and check what would be lost if they left next week. This is the same discipline that protects you from any departure.

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