Short on king-size sets on changeover day
A cleaner arrives at a five-bedroom house for a Saturday changeover and has linen for four bedrooms because the bags were packed from a guess. Another cleaner has a boot full of spare sets from last week that never went back to the store. The laundry invoice for the month lists more items than your records say were sent, and one owner is disputing the linen charge on their statement.
Meanwhile the linen store keeps running low, and you keep buying new sets without being sure where the old ones went.
Why linen disappears
Linen needs depend on each booking: how many guests, which beds are in use, whether cots or sofa beds are needed. But packing is usually based on the property's maximum, or a cleaner's memory. Once the bags leave the store, nobody records where they go until the laundry sends an invoice.
Laundries count items their way and invoice on their counts. Without your own count of what went out, you cannot check their invoice or allocate the cost fairly to each property's owner.
The cost of not knowing
Buying replacement linen is a steady cost. Laundry invoices you cannot check are another. Owners who pay for linen get charges that are averaged or estimated rather than based on their bookings, which leads to disputes. And cleaners waste time driving back to the store for missing items on the busiest day of the week.
How we track linen
We build linen tracking around the existing changeover workflow, so it adds a few taps rather than paperwork.
- Linen profiles: each property has a list of its beds and towels, and each booking's guest count and bed choices set what is needed for that changeover.
- Packing lists: for each changeover day, the store receives a packing list per cleaner, per property, based on the actual bookings.
- Out and back: cleaners confirm what they took into the property and what they bagged for the laundry, on their phone, with quick counts rather than long forms.
- Laundry reconciliation: bags sent to the laundry are recorded, and when their invoice arrives, their counts are compared with yours. Differences above your tolerance are flagged.
- Owner charges: linen costs are allocated to each property based on actual changeovers and fed into owner statements.
- Stock view: the linen store sees how many sets of each type exist, where they are, and when replacement is likely to be needed.
| Question | Answered from |
|---|---|
| What does Saturday need? | Packing lists from bookings |
| Where are the sets? | Out and back records from cleaners |
| Is the laundry invoice right? | Your counts against theirs |
| What should this owner pay? | Linen used for their bookings |
After the change
Cleaners arrive with the right linen because the packing list came from the booking. The laundry invoice gets checked against something real. Owners see linen charges that match their bookings. And the linen store can plan purchases rather than reacting to shortages.
Is linen a headache for you?
- Cleaners arrive at properties with the wrong linen.
- You do not know how many linen sets you own or where they are.
- Laundry invoices are paid without being checked.
- Owners dispute linen charges on their statements.
- You keep buying new sets without knowing where old ones went.