Session two of four, and the plan is in someone's head
A client wants to go from years of home dark brown to a soft blonde. Your colourist does a consultation and a strand test, and explains honestly that it will take several sessions some weeks apart, with bond treatments and toners along the way. They agree a total price, or a price per session, and a rough plan.
The first session goes well. The plan is in the colourist's head, with a few lines in the notes. Six weeks later the client comes back and the colourist is on holiday. Or the client asks what she has paid so far and what is left. Or the second session is booked as an ordinary full head of foils at the standard price, because that is what the receptionist found in the menu.
Why correction plans unravel
Salon software is designed for single appointments. A correction is a project: a sequence of visits with a goal, a budget and results that shape the next step. There is nowhere natural to keep that.
The price agreed at the start does not fit the service menu. It may be a fixed total, a per-session price or an hourly rate, and the till has to be adjusted by hand each time.
Photos and results are essential to plan the next session, but they are on the colourist's own phone, if anywhere.
What that costs
| Problem | Effect |
|---|---|
| Plan kept in one person's head | No one else can continue it |
| Sessions booked as standard services | Wrong price or wrong duration |
| Payments not tracked across visits | Confusion about what is owed |
| Results and photos not recorded | Harder to plan the next step |
| Sessions not booked in sequence | Gaps that are too long or too short |
How a correction is carried out is entirely your colourist's professional judgement. We give no technical advice. We give the plan a home.
How we keep correction plans together
- A correction plan is created on the client record after the consultation: the goal, the number of sessions expected, the gap your colourist wants between them and the agreed pricing basis.
- Each session is booked from the plan, with the right duration, stylist and price, rather than picked from the standard menu.
- After each session, the colourist records formulas, what was achieved and photos taken with the client's agreement, and adjusts the remaining plan if needed.
- Payments are tracked against the plan, so the client and the desk can see what has been paid and what remains.
- The client gets a summary after each session with the next step and a link to book it within the recommended gap.
- Any colourist opening the record sees the plan, progress and photos, so cover is possible when needed.
If your salon software supports courses or packages, we use those for booking and payments and add the plan details alongside.
Midway through a correction
The client arrives for session three. The covering colourist opens the plan, sees the photos and formulas from sessions one and two, the note about a warm band at the mid-lengths and what was planned for today. The price follows the plan. At the till, the client sees what she has paid so far and what is left.
- One plan per correction, visible to the team
- Sessions booked with the right duration and price
- Results and photos at each step
- Payments tracked across visits
Clients feel the difference. A long correction takes commitment on their side too, and seeing progress laid out clearly helps them stay with the plan.
Does this sound like your corrections?
- Correction plans live in the colourist's head.
- Follow-up sessions are booked as standard services.
- Clients are unsure what they have paid and what is left.
- Before and after photos are on stylists' own phones.
- Nobody else could continue a correction if needed.