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Why Do We Keep Arriving at Events Without Something We Needed From the Unit?

Caterers pack vans from memory and discover the missing chafing dish at the venue. We generate packing lists per event from the menu, numbers and service style.

Updated 3 min readBy SpiderHunts Technologies

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Quick answer — TL;DR

Packing for an event relies on an experienced person remembering what a menu, a venue and a service style need. When they are off, or three events go out on one day, something gets left behind. We generate a packing list per event from the menu, guest count and venue notes, split by van and crate, and track it being loaded and returned.

Forty minutes from the unit, no ladles

The team arrives at a barn venue for a 200-guest sharing-platter wedding. The kitchen equipment is unloaded, and the sous chef realises the long serving boards are still at the unit, along with two of the induction hobs, because the van was packed for a plated menu from habit.

Someone drives back. Or the team improvises. Either way, the first hour is spent solving a packing problem instead of prepping. And it will happen again, because the list that was used was the same generic list pinned to the wall for every event.

The list lives in one person's head

What you need to take depends on a lot of things at once: the dishes, the service style, the number of guests, what the venue already has, whether there is power for your equipment, and what the hire company is bringing separately.

  • Generic packing lists cover the basics but not what changes between events.
  • Venue facilities vary: one has a full kitchen, the next has a field and a generator.
  • Kit is shared between events on the same day, and nobody allocates it in advance.
  • Returns are not checked, so you find a missing item when the next event needs it.

Your most experienced person carries all of this and does it well. The problem appears on their day off, or when there are three events at once.

Menus also change after the kit has been thought about. A client swaps a plated dessert for a dessert table ten days out, and the function sheet is updated, but the packing list pinned on the wall does not know that dessert tables need stands, platters, signage and a different set of serving tools.

The cost of what gets left behind

A return trip costs fuel and a person's time on a day when you have neither to spare. Improvised service looks improvised. Buying a replacement locally because you cannot get back is money spent on kit you already own.

When kit is not allocated in advance, two events on the same day can both need the same equipment, and that is only discovered while packing. Items not checked back in go missing slowly, which you notice only when stock runs short at a busy weekend.

Packing lists built from the event itself

  1. Your kit is listed once: owned items with quantities, and what each dish and service style needs per so many guests.
  2. Venues have a profile: kitchen facilities, power, water, access, and anything they provide.
  3. When an event is confirmed, the packing list is generated from the menu, service style, numbers and venue, minus what the venue or hire company supplies.
  4. Kit is allocated to events by date, so a clash between two events shows up days ahead, not in the loading bay.
  5. The loading team works from the list on a tablet or printout by van and crate, ticking items as they go.
  6. On return, items are checked back in, and anything missing is noted against the event.
InputAdds to the packing list
Sharing platters for 200Serving boards, extra tongs, platter stands
Field venue, generator onlyHobs, water containers, extension leads, lighting
Evening food stationStation counter, heat lamps, signage
Venue has full kitchenRemoves ovens and prep tables

Your experienced packer's knowledge becomes the rules, so others can pack from the list and they can check it.

A different loading morning

The loading team picks up a list that is specific to today's events. The chef sees the kit list alongside the menu and can check it the day before. If a new starter packs the second van, they can do it without asking every five minutes.

Kit returns are checked, so shortages appear before the next event rather than during it. Over time, you get a clear picture of how much of each item you really need, which helps when deciding whether to buy or hire.

Could this be you?

  • Someone has driven back to the unit for forgotten kit in the last few months.
  • Packing depends on one or two experienced people.
  • Two events on the same day have needed the same equipment.
  • Kit goes missing and you notice only when you need it.

FAQ

Frequently asked questions

The questions readers ask us after this guide.

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Do we need to barcode all our equipment?

No. Most caterers track kit by item type and quantity, not individually. Barcodes can be added for high-value items if you want them.

Can it include hired items too?

Yes. The list can show what the hire company is delivering separately, so the team knows not to pack it.

How long does it take to set up the rules?

It depends on how many menus and venues you run. We start with the most common event types and add the rest as they come up.

Can the chef adjust the list for a specific event?

Yes. Generated lists can always be edited, and the change is recorded so the rule can be improved.

What do you need from us?

Your current packing lists, your kit inventory, a few menus and an hour with the person who usually packs the vans.

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