A good survey visit, then silence
A couple want a single-storey rear extension. They ring on Monday; you visit the following week, walk round, look at the architect's drawings and talk through budget and timing. Your estimator prices it over the next fortnight between other jobs. The quote goes out as a PDF with a total. Nothing comes back. A month later you hear another builder has started.
You did not lose on price, necessarily. You may have lost on time, on clarity, or simply because nobody rang to ask if they had questions.
Why quotes go quiet
Homeowners getting extension quotes are comparing three or four builders on documents that do not look alike. The one that arrives first and is easiest to understand has an advantage. Builders are busy building, so enquiries and quotes are handled in the gaps, and follow-up is the step that always drops.
- Enquiries arrive by phone, website, Facebook and word of mouth, and get noted in different places.
- The homeowner hears nothing between the survey and the quote.
- Quotes are a total with little explanation of what is included.
- Nobody follows up once the quote is sent.
- Lost quotes are not recorded, so you never learn why.
What silent quotes cost
Every quote represents a survey visit and hours of pricing. When it goes quiet, that time is gone. You may be losing work you could have won with a phone call and a clearer quote, and you do not know which. Without a record of enquiries and outcomes, you cannot see which sources bring the jobs you want or how long homeowners take to decide.
The enquiry tracker we build
- Every enquiry, from your website form, phone, email or social media, is logged in one list with the source, the type of work and the rough budget.
- The homeowner gets an acknowledgement and a link to book a survey visit from your available slots.
- After the visit, they get a short message saying when to expect the quote, so they know you are working on it.
- The quote is produced from your template with a clear breakdown: what is included, what is excluded, provisional sums, what the homeowner needs to provide, and the payment stages.
- Follow-up reminders go to you or your estimator at set points after sending, with a suggested message. You make the call or send it.
- Won and lost quotes are recorded with the reason, where the homeowner gives one.
- A simple view shows open quotes, their age and their value, and which enquiry sources turn into jobs.
| Stage | What the homeowner experiences |
|---|---|
| Enquiry | Acknowledged the same day, survey booked online |
| After survey | Told when the quote will arrive |
| Quote | Clear breakdown, not just a total |
| Follow-up | A call or message asking about questions |
| Decision | Easy to accept, with the next steps set out |
Your prices and your quote remain yours. We make the process around them quicker and easier to follow.
What changes in your enquiry book
Homeowners hear from you at every step, which makes you look organised before you have laid a brick. Quotes are easier to compare in your favour because they explain what is in the price. Follow-up happens every time. And after a few months you know which sources bring jobs worth having, and roughly how long people take to decide.
Do your quotes disappear into silence?
- Enquiries are noted on paper, phones and inboxes.
- Homeowners wait weeks for a quote with no update.
- Quotes are a total with little breakdown.
- Nobody follows up once a quote is sent.
- You do not know why you lose the quotes you lose.