"Same as last time" with a lash tech who was not there last time
Your client has a hybrid set, done by your senior lash tech every three weeks. This time the senior is on holiday, so the second lash tech does the infill. The notes say "hybrid, cat eye". She does not know which curl, which lengths along the eye, or that the client likes the outer corner kept shorter than a typical cat eye. She does her best. The client goes home, looks in the mirror and messages the salon to say it does not look like her lashes.
Brows are the same. A client's brow tint mix and development time, the shape she likes and where her tails stop are rarely written down anywhere useful.
Notes fields nobody fills in properly
- Salon software has a notes box, but typing detailed notes with gloved hands between clients rarely happens.
- Lash mapping is visual; a typed note cannot capture it well.
- Brow tint shades and development times vary by client and are remembered, not recorded.
- Photos, if taken, are on the therapist's own phone.
- When a therapist leaves, her clients' details leave with her.
Clients who only trust one therapist
Lash and brow work is personal in a way that makes this worse. Two sets of extensions with the same headline description can look completely different depending on where the longest lengths sit, how the curl changes across the eye and how dense the inner corner is. Brow tint that is one shade too warm is obvious to the client in a way that a slightly different haircut might not be. Small differences are noticed.
If a lash or brow client only gets the right result from one therapist, she only books with that therapist. Holidays, sickness and staff turnover become a risk to the salon's regulars. Unhappy results from a colleague lead to redos, refunds and lost clients.
Structured notes and photos at the end of each treatment
- We build a short treatment record screen on the salon tablet or therapist's phone, opened from the booking.
- For lashes, most fields are taps: lash type, curl, thickness, lengths by zone along a simple eye diagram, style, adhesive used. For brows: shape notes, tint shade and mix, development time, wax or thread, any areas to avoid.
- The therapist takes a before and after photo with the client's consent. Photos are stored against the client record, not on personal phones.
- A short free-text line catches anything else, such as she likes it natural at the inner corner.
- When the client next books, any therapist sees her last few treatment records and photos on the booking before she arrives.
- Records are written to your salon software's client notes or attachments through its API where possible, or held in a linked record.
| Treatment | Recorded with a tap | Photo |
|---|---|---|
| Lash extensions | Type, curl, thickness, lengths by zone, style | Before and after |
| Lash lift | Shield size, processing times | After |
| Brow tint | Shade, mix, development time | After |
| Brow shape or lamination | Shape notes, method | Before and after |
Client photos are personal data; your privacy policy and consent process decide how they are handled. We build consent into the flow.
Any therapist, the client's own result
On a normal week the second lash tech opens the booking for the senior's client and sees her map on the eye diagram: the curl, lengths from inner to outer corner and the shortened outer corner, with last month's after photo. She matches it. The brow therapist covering sees the client's tint mix and development time and gets the same shade as usual. When a new therapist joins, she can see exactly what each client likes from the day she starts.
Does your salon rely on memory?
- Lash and brow details live in one therapist's head.
- Clients only book with their usual therapist.
- Results change when a colleague covers.
- Notes in your salon software are short or empty.
- Photos are on therapists' personal phones.