28 problems independent garages bring us, each with the cause, what it costs and what we build to fix it.
Independent garages lose hours phoning factors for price and stock on every job. We build one parts request that checks your factors and logs the order.
Garages chase customers by phone to approve extra work, then argue about what was agreed. We build approval links with photos, prices and a clear record.
Garage courtesy cars get double-booked and come back with new damage nobody recorded. We build a booking and check-out record tied to each workshop job.
Garages price services from menus and guide times but never learn how long each took. We build quick clock-on per job and compare it with what you charged.
Garages pay a surcharge on exchange starters, calipers and turbos, then lose the refund when old units go back untracked. We build a log that chases each one.
Garage diaries count cars, not technician hours or ramps, so days overflow. We build a diary that books by hours, skills and ramps, with a buffer for finds.
Garage waste oil, filter and battery collection notes end up in a drawer. We build a waste log that books collections and files every note against its pickup.
Garages send service reminders on a fixed date and miss high-mileage drivers. We build reminders that estimate mileage and follow each maker's schedule.
Garages find work customers decline, then never mention it again. We build a declined work list that follows up at the right time, with the original photos.
Garages lose time and trust hunting for customer keys and key fobs. We build a key log tied to each job, from drop-off in the key box to hand-back.
Garage invoices to fleet and business accounts bounce for missing order numbers or approvals. We build checks that hold each job until the paperwork is right.
Garages doing warranty company repairs wait on approvals and chase payment. We build a claims tracker with evidence, authority numbers and payment checks.
Garages fix comebacks quietly and never learn why they happen. We build a simple comeback record that links returns to the original job and shows patterns.
Garage job cards get lost, stained or filled in late, and invoices are typed from them. We build a workshop job screen technicians can use with dirty hands.
Garage website forms collect booking requests, not bookings, so staff ring every one back. We build online booking tied to real workshop capacity and job types.
Garages quote tyres by ringing suppliers and order them on scraps of paper. We build tyre quotes from live supplier prices that turn straight into an order.
Garages lose past job history across old systems and paper, so advisors quote blind. We build one vehicle history view by registration, old records included.
Garages send work to auto electricians and machine shops, then lose track of it. We build a sublet tracker linked to the job, the supplier and the invoice.
Garages that fetch cars for servicing plan it each morning and lose ramp time. We build a planner that groups pickups by area, tied to jobs, keys and texts.
Garages rely on reviews but only ask when they remember. We build a review request that follows collection and routes complaints to you first, not to Google.
Garage takings from card, cash and bank transfer rarely match the day's invoices. We build a daily check that matches payments to invoices and flags gaps.
Garages buy engine oil in drums but charge it by the litre, and the two never agree. We build a check of oil bought, dispensed and invoiced, by grade.
Garages field endless price enquiries by phone, email and Facebook, each priced by hand. We build quick quotes from your labour times, parts and rules.
Garages spend hours on fault diagnosis and write much of it off at the counter. We build agreed diagnostic stages, with findings recorded and approved.
Garages get a rush of air con regas requests on the first hot days, and quiet months the rest of the year. We build reminders and bookings that spread the work.
Garage systems fill with duplicate customers, sold cars and dead numbers, so reminders misfire. We build a clean-up and matching routine to keep them right.
Garages hold shelf stock of filters, bulbs and wipers but reorder by eye, so the right one is never there. We build stock levels from what your jobs really use.
Garage owners piece together car count, labour sold and average invoice from several systems each week. We build a weekly report that assembles itself.