27 problems travel agents bring us, each with the cause, what it costs and what we build to fix it.
Travel agents build quotes by copying supplier prices into Word. We build a quote builder that holds each component, cost and margin, and a clean client quote.
Travel agents track client deposits and balance due dates in diaries. We build a payments tracker with supplier deadlines, client reminders and payment links.
Travel agents collect passenger details by email and passport photos, then retype them. We build a secure passenger form, checks and controlled storage.
Travel agents lose track of amendments, fees and revised balances. We build an amendment log per booking recording each change, supplier fee and client charge.
After cancellations, travel agents lose track of which suppliers owe refunds. We build a refunds tracker with amounts due, chase dates and client updates.
Travel agents rarely know if every supplier paid the right commission. We build commission tracking per booking, matched to supplier statements and payments.
Travel agents track ATOL certificates and trade body paperwork by hand per booking. We build a checklist that flags missing documents and files what was sent.
Homeworking travel agents key bookings into their own records and the host's system. We build one entry point that feeds both, within your host's rules.
Travel agents send holiday quotes that go quiet and never get chased. We build quote follow-up with viewed alerts, timed prompts and draft messages.
Travel agents collect e-tickets and vouchers from several suppliers and email them in pieces. We build a document tracker and one clean travel pack per trip.
Airline schedule changes arrive by email and are easy to miss. We build detection of schedule changes, impact checks on linked services and client notices.
Travel agents lose repeat clients' preferences and past trips in notebooks and inboxes. We build client profiles with trips, preferences and dated prompts.
Group trips leave travel agents juggling rooming lists, separate payments and name changes. We build a group booking hub with guest sign-up and payments.
Travel agents log into many supplier portals to find a booking's status. We build one booking record per trip holding every supplier reference, status and link.
Travel agents spend hours laying out tailor-made itineraries in Word. We build a builder that turns booking components into a polished day-by-day plan.
Travel agents remind clients about visas and travel authorisations by memory, if at all. We build dated pre-departure reminders that point to official sources.
Travel agents get enquiries on WhatsApp, Instagram, Facebook and email, and some get lost. We build one enquiry inbox with a trip brief and follow-up list.
Travel agents mean to call clients after they return, but busy weeks win. We build welcome home follow-ups, feedback forms and review requests per trip.
Cruise cabin options expire while clients decide, and agents lose the cabin. We build an options tracker with expiry alerts, client nudges and deposit links.
Special requests get lost between travel agent, supplier and hotel. We build request tracking per booking, supplier acknowledgement and client confirmation.
Travel agents send the same offer to every past client or none at all. We build a client list segmented by past trips, party type and travel month.
Clients message their travel agent from abroad with problems, and replies get lost in chats. We build an in-trip issue log, supplier escalation and follow-up.
Multi-part trips hide timing clashes between flights, transfers, trains and hotel nights. We build automatic checks across every booked component.
Travel agents mention insurance on the phone but keep no record. We build an insurance status per booking, a client acknowledgement and pre-departure prompts.
Independent and homeworking travel agents cannot switch off because nobody else can see their bookings. We build a cover view so a colleague can step in.
Travel agents chase clients to return signed booking forms and accept terms. We build an online booking form with terms acceptance, recorded per booking.
Honeymoon gift lists leave travel agents matching guest payments and messages by hand. We build a gift list page, contribution tracking and a thank-you list.