28 problems jewellers bring us, each with the cause, what it costs and what we build to fix it.
Jewellers lose time and trust when repair intake notes are thin. We build a counter intake with photos, condition notes and a signed ticket per item.
Jewellers spend hours answering calls about repair progress. We link bench status to automatic texts so customers know when their piece is ready.
Uncollected repairs fill a jeweller's safe for years. We build reminders, ageing lists and a clear record trail so old jobs are chased and resolved.
Jewellers who send work to setters, polishers and watchmakers lose track of pieces. We log every send-out and return so you know what is where.
When jewellers find worn claws or loose stones mid-repair, jobs stall waiting for approval. We send photos and a quote the customer approves by text.
Bespoke jewellery commissions stall between design, casting and setting. We build a stage tracker so jewellers see every commission and what is next.
Jewellers lose track of which CAD render a customer approved. We build a sign-off step that records each version, comments and the final approval.
Jewellers lose track of bespoke deposits and stage payments across tills and bank transfers. We tie every payment to the commission and its stages.
Remodelling heirloom jewellery means holding customers' stones and gold. We build a custody record from intake through to the finished piece.
Jewellery valuation appointments come with booking, prep and follow-up admin. We automate booking, customer prep, reminders and item intake records.
Jewellers spend evenings typing valuation reports from notes. We build a report tool with your wording library, photos and a consistent layout.
Past valuation customers rarely hear from their jeweller again. We build revaluation reminders from your report records so they know when to return.
Insurer replacement orders bring claim numbers, quotes and approvals to track. We build a claims workflow so jewellers can see every order and its status.
Jewellers with one-off pieces struggle with stock records built for repeat products. We give every piece its own record, tag and history.
A jeweller's unique piece can sell over the counter, then again on the website a day later. We link till and web listings so sold pieces come down at once.
Sale-or-return jewellery from makers and suppliers is easy to lose track of. We record memo stock, sales owed and returns due for each supplier.
Jewellers buying gold and jewellery from the public need clear records. We build an intake that captures items, photos, ID and the purchase in one place.
Workshop scrap, filings and old gold build up without records in many jewellers. We track scrap by metal and fineness through to the refiner's settlement.
Jewellers sending batches for hallmarking lose track of pieces and dates. We log each batch, item and return so nothing waits unmarked or missing.
Ring sizing looks simple but depends on shank, stones and metal. We build a sizing intake that prices, schedules and tracks each resize.
Partners buying gifts rarely know ring sizes or preferences. We build wish lists and size records jewellers can share discreetly with gift buyers.
Jewellers' bespoke and repair quotes go stale as metal prices move. We build quotes with metal costs, validity dates and clear requote alerts.
Watch repairs stall while estimates from the watchmaker wait on customers. We relay estimates by text with a simple approve or return option.
Engraving mistakes on rings, lockets and gifts are costly to fix. We add a proof the customer approves, with the exact text, font and placement.
The nightly window-to-safe count is slow and error-prone for jewellers. We use tagged trays and scanning so every piece is checked in and out.
Engagement ring enquiries arrive by Instagram, email and phone, then go quiet. We gather them in one list with follow-ups so jewellers stay in touch.
Jewellers who offer lay-by lose track of instalments and held pieces. We record each lay-by plan, send reminders and keep held stock off sale.
Diamond grading reports get separated from their stones in busy jewellers. We link each report to its stone, the piece and the customer who buys it.