Haulage firms: problems we solve
28 problems haulage firms bring us, each with the cause, what it costs and what we build to fix it.
Haulage firms problems
28 articlesHow Do We Stop Spending Every Monday Chasing Driver Card and Vehicle Unit Downloads?
Haulage offices lose hours chasing tachograph downloads and signatures on infringement reports. We build a tracker that shows what is due and who owes it.
Why Do Our Planners Keep Giving Drivers Loads They Do Not Have the Hours to Finish?
Haulage planners allocate loads without seeing each driver's remaining hours. We build a planning view showing hours left beside every load before it goes out.
How Can We Find Return Loads Before Our Trucks Are Already Heading Home Empty?
Haulage firms run home empty because backloads are found too late or not at all. We build a tool that spots return gaps early and matches them to loads.
How Do We Keep Subcontract Haulier Paperwork Current When We Book Them Last Minute?
Haulage firms book subcontract hauliers in a hurry and the paperwork lags behind. We build a supplier file that tracks documents and flags gaps at booking.
Why Does Paying Our Subcontract Hauliers Take So Much Checking Every Month?
Haulage accounts teams match subcontractor invoices to loads by hand. We build self-billing or automatic matching from your job records.
How Do We Apply Fuel Surcharges to Every Customer Correctly Without a Spreadsheet Marathon?
Haulage fuel surcharges are recalculated by hand for each customer every period. We build a surcharge engine that applies each agreed method to every invoice.
How Can We Check Fuel Card Transactions Against Our Trucks and Mileage Without Doing It Line by Line?
Haulage fuel card statements are rarely checked against trucks and mileage. We build a reconciliation that flags odd fills and matches spend to trucks.
Why Can't We Invoice Loads Until the Paperwork Comes Back From the Driver?
Haulage firms wait days for delivery notes and CMRs to come back before they can invoice. We build electronic POD capture that releases the invoice on delivery.
How Do We Price Ad Hoc Haulage Quotes Quickly Without Undercharging?
Haulage spot quotes are priced from memory while the customer waits. We build a quoting tool that uses your own costs and past loads to suggest a price.
How Do We Actually Charge for the Hours Our Drivers Spend Waiting at Customer Sites?
Haulage firms lose waiting time charges because nobody records the hours on site. We build capture from telematics and driver apps so it can be billed.
How Do We Stop Driver Defect Reports Getting Lost Between the Cab and the Workshop?
Haulage walkaround defect sheets get lost on the way to the workshop. We build a digital defect flow that routes each report, with photos, to the right person.
How Do We Know Where All Our Trailers Are Without Ringing Round Every Customer Site?
Haulage firms lose sight of trailers dropped at customer sites and yards. We build a trailer board that combines trackers, planning data and driver taps.
How Do We Stop Planners Spending Hours Booking Delivery Slots on Retailer Portals?
Haulage planners spend hours booking RDC delivery slots across portals and emails. We build a slot tracker that keeps booking references matched to every load.
How Can We Cut the Calls From Customers Asking Where Their Haulage Load Has Got To?
Haulage offices lose hours to customers asking where their load is. We build load status updates from your tracking and plan, sent before the customer asks.
How Do We Plan Part Loads So Trailers Leave Full Instead of Half Empty?
Haulage part-load planning is done by eye, so trailers leave half full. We build a tool that groups part loads by route, space and timing for the planner.
How Do We Keep Track of Every Truck and Trailer Inspection Date Without the Wall Planner?
Haulage firms track inspection and MOT dates for trucks and trailers on wall planners. We build a schedule that plans each due date around the loads booked.
How Do We Book Agency HGV Drivers Without a Morning of Phone Calls and Missed Shifts?
Haulage planners book agency drivers by phone and text, then check hours and timesheets by hand. We build a flow tying shifts, records and invoices together.
How Do We Keep Driver Licence Checks, CPC Cards and Medicals Up to Date Across the Whole Fleet?
Haulage offices track driver licence checks, CPC cards and medical dates in spreadsheets. We build a driver records system that shows what is due and chases it.
How Can We See Whether Each Load, Customer and Lane Actually Makes a Profit?
Haulage firms know turnover but not which loads, lanes or customers make money. We build profit per load from your costs, fuel, driver time and subcontracts.
Which Delivery Points Owe Us Pallets, and How Many?
Haulage pallet stock vanishes when exchanges at the loading bay go unwritten. We build pallet exchange tracking with a running balance per delivery point.
How Do We Handle Customer Claims for Damaged or Short Loads Without Weeks of Email Back and Forth?
Haulage damage and shortage claims drag on because the evidence is scattered. We build a claims file that gathers PODs, photos, tracking and notes in one place.
How Do We Keep Track of Tolls, Crossings and Clean Air Zone Charges So They Are Paid and Recharged?
Haulage firms miss toll, crossing and clean air zone charges, then pay penalties. We build a charge tracker that spots each liable trip from telematics.
How Do We Stop Spending Two Days Working Out Driver Pay, Overtime and Nights Out Every Week?
Haulage driver pay, overtime and night out allowances are worked out by hand from timesheets. We build pay calculation from tachograph data and your pay rules.
How Do We Stop Retyping Every Customer's Haulage Orders From Emails and Spreadsheets?
Haulage offices retype orders from customer emails, spreadsheets and PDFs. We build order intake that reads them and loads each job into your TMS for checking.
What Happens to Our Haulage Plan When Our Senior Planner Is Off Sick?
Haulage planning often depends on one planner's memory of customers, drivers and sites. We build a shared planning board that holds that knowledge for everyone.
How Do We Chase Late-Paying Haulage Customers and Keep Our Factoring Reconciled Without a Spreadsheet?
Haulage firms chase late payers and reconcile invoice factoring by spreadsheet. We build credit control tracking each invoice, its POD and factoring status.
How Can We Tell Whether We Have Too Many Trucks and Trailers, or Too Few?
Haulage owners decide on trucks and trailers without knowing how busy the fleet really is. We build utilisation reporting from telematics, plans and loads.
How Do We Make Sure Every Driver Knows Each Customer's Site Rules Before They Arrive?
Haulage drivers arrive at sites without knowing the gate, PPE, booking or tipping rules. We build site instructions that reach the driver with every job.