27 problems freight forwarders bring us, each with the cause, what it costs and what we build to fix it.
Freight forwarder quotes wait days for carrier and agent rates. We build a quote desk that requests, collects and compares buy rates so sales can reply sooner.
Freight forwarders keep carrier rates in spreadsheets and inboxes, so quotes miss surcharges or use expired rates. We build one rate store with validity dates.
Freight forwarder operators field endless where is my container emails. We build milestone tracking from carrier data that updates customers before they ask.
Freight forwarders retype shipper commercial invoices and packing lists into each job. We build extraction that reads them and fills the job for checking.
Freight forwarders chase importers for missing details before customs entries can be prepared. We build a data check that asks for gaps early, not at arrival.
Freight forwarders find demurrage and detention charges when the invoice lands. We build free time tracking per container that warns before the clock runs out.
Freight forwarders spend weeks reconciling agent statements, debit notes and profit shares. We build agent account matching by job, listing differences.
Freight forwarders receive pre-alerts from agents late or missing documents. We build pre-alert tracking that checks each one on arrival and chases the gaps.
Freight forwarders invoice and close jobs before all costs arrive, so reported profit is wrong. We build cost accruals per job from the quote and booking.
Freight forwarders pay carrier and haulier invoices that differ from agreed rates. We build invoice checking against the rate and booking, tracking disputes.
Freight forwarders juggle carrier booking confirmations and amendments by email, and jobs fall out of step. We build booking tracking that spots every change.
Freight forwarders quote in one currency, buy in another, and margin drifts. We build job margin tracking that splits currency movement from real cost changes.
Freight forwarders chase overseas suppliers by email for cargo ready dates. We build a supplier update portal that collects readiness by purchase order.
Freight forwarders plan LCL consolidations from emails and spreadsheets, so boxes close part-empty. We build a planner using cargo, cut-offs and space.
Freight forwarder airfreight quotes go wrong when volumetric weight is missed or dimensions change. We build quoting that checks chargeable weight properly.
Freight forwarder staff spend hours resending bills of lading, invoices and PODs to customers. We build a portal that serves every shipment's paperwork.
Freight forwarders find mistakes in draft bills of lading after issue, when corrections cost time and fees. We build draft checks against shipping instructions.
Freight forwarders book hauliers for import containers by phone and email, then chase status. We build a desk tying releases, slots and deliveries together.
Freight forwarders pay freight, duty and VAT upfront and lose sight of what each customer owes. We build credit exposure tracking across open and invoiced jobs.
Freight forwarders open new accounts via emailed forms with missing details, delaying first shipments. We build onboarding that collects and checks it once.
Freight forwarders rebuild the monthly management report from exports, with port codes in a mess. We build gross profit reporting by trade lane and branch.
Freight forwarder ops inboxes fill with agent, carrier and customer emails that must be filed to jobs. We build triage that files each email to its shipment.
When a freight forwarder's cargo is rolled, deliveries, hauliers and customers all need rebooking. We build a handler that finds and updates every knock-on.
Freight forwarders rebuild export paperwork for each shipment from exporters' data. We build document pack generation from one checked record per shipment.
Freight forwarders build monthly KPI reports for importers by hand: transit times, on-time rates, costs. We build reporting from job and milestone data.
Freight forwarders are asked for emissions figures per shipment and work them out by hand. We build emissions calculation from job data, using your method.
Freight forwarder operators miss customer standing instructions buried in old emails and SOP files. We build instructions that show on each job when they apply.