EV charger installers: problems we solve
28 problems ev charger installers bring us, each with the cause, what it costs and what we build to fix it.
EV charger installers problems
28 articlesHow Do We Get Usable Survey Photos From Customers Before a Home Charger Install?
Chargepoint surveys stall when customer photos arrive blurred, partial or lost in WhatsApp. We build a guided photo request that files each image to the job.
How Can a Chargepoint Installer Keep Track of Every Network Operator Application?
DNO notifications and applications for chargers slip when they live in inboxes and memory. We build a tracker that prepares, logs and chases each one per job.
Why Do Our Chargepoint Grant Claims Keep Bouncing Back, and How Do We Stop It?
Chargepoint grant claims bounce when one photo, serial or declaration is missing. We build an evidence checklist per job so each claim goes in complete.
How Do We Price Home Charger Installs Consistently From the Survey?
Home charger quotes vary with whoever writes them, and cable runs, groundworks and board upgrades get missed. We build a quote builder driven by survey answers.
How Do We Stop Wasting Calls on Chargepoint Enquiries We Cannot Quote Yet?
Home chargepoint enquiries often lack parking, property or vehicle details, so the office phones every one. We build an intake that asks and routes up front.
How Do We Get Extra Work Found on a Charger Install Agreed and Billed Properly?
Extra cable, a post or board work found on a home charger install often goes unbilled or disputed. We build on-site variation sign-off that feeds the invoice.
How Do We Keep Track of Charger Installs Parked on Fuse Upgrades and Unlooping?
Charger jobs waiting on a fuse upgrade or looped supply split drift for months. We build a holding list that tracks each dependency and keeps customers updated.
How Do We Record Charger Settings and Serials at Handover So Support Is Easier?
Serials, firmware, load limits and Wi-Fi setup for installed chargers vanish after handover. We build a commissioning record the fitter completes on site.
How Do We Match Charger Stock to Booked Installs Before the Van Leaves?
Charger installers find the wrong model, colour or cable length when loading vans. We build stock allocation that reserves each unit to a booked install early.
How Do We Keep Track of Faulty Chargers Sent Back to Manufacturers?
Faulty charger returns stall on missing serials, fault notes and RMA numbers. We build a returns log that tracks each case, unit and credit to the end.
How Do We Cut the Calls About Charger Apps, Wi-Fi and Schedules After Install?
Home charger owners ring installers about apps, Wi-Fi drops and tariff schedules. We build a support desk that answers the common ones and routes the rest.
How Do We Keep Servicing of Our Workplace and Car Park Chargers on Track?
Servicing commercial charge points slips when obligations sit in a folder of PDFs. We turn each agreement into dated jobs, model checklists and host updates.
How Do We Turn Charge Point Fault Reports Into Engineer Visits Without Losing Any?
Charge point faults arrive from drivers, site hosts and the back office in different places. We build one fault queue with triage, remote checks and dispatch.
How Do We Produce Accurate Revenue Share Statements for Our Charging Site Hosts?
Site host revenue share statements are rebuilt monthly from charge point session exports. We automate the export, tariffs, fees and statements for your review.
How Can a Chargepoint Installer Answer Workplace and Council Tenders Faster?
Workplace and council charging tenders mean rewriting the same method statements each time. We build a tender library that drafts from your past answers.
How Do We Stop Booking Charger Installs That Cannot Go Ahead on the Day?
Charger installs get booked while the unit, deposit, approval or car park access is missing. We build a readiness check that must pass before a date is offered.
How Do We Run a Network of Subcontract Chargepoint Fitters Without Chasing Them?
Chargepoint businesses using subcontract fitters chase photos, certificates and invoices. We build a fitter portal that issues jobs and checks what comes back.
How Do We Stop Retyping Home Charger Jobs From Every Car Maker and Leasing Portal?
Installers doing home charger jobs for car makers and leasing firms retype orders and status updates in each portal. We connect the portals to your job system.
What Should a Home Charger Customer Receive After Install, and How Do We Send It Every Time?
Home charger customers often get the certificate late and no manual, warranty registration or app guide. We build a handover pack that assembles itself.
How Do We Manage Chargepoint Projects in Apartment Blocks With Many Leaseholders?
Charging projects in blocks of flats stall on managing agent approvals, bay allocation and leaseholder sign-ups. We build a project hub that tracks each flat.
How Do We Line Up Trenching, Ducting and Electricians on Car Park Charger Projects?
Car park charger projects stall when trenching, ducting, bases and cabling crews arrive out of order. We build a sequenced plan each trade updates.
How Do We Keep Home Charger Deposits, Balances and Grant Amounts Straight?
Home charger invoices muddle deposits, extras and grant deductions, so balances go unpaid or wrong. We tie every payment and claim to the job.
How Do We Plan Depot Charger Installs Around a Fleet's Vehicle Deliveries?
Depot charger rollouts drift out of step with a fleet's van deliveries, capacity work and budget. We build a phased rollout tracker both sides share.
How Do We Know Which Firmware Every Charger We Maintain Is Running?
Chargepoint maintainers rarely know which firmware each unit runs, so notices and updates are missed. We build a firmware register fed by your platforms.
How Do We Stop Charger Data SIMs and Platform Subscriptions Expiring Unnoticed?
Chargers go offline when a data SIM or back-office licence lapses unnoticed. We build a subscription register per charger that warns early and recharges hosts.
How Do We Manage Who Can Use Each Workplace Charger Without Endless Card Requests?
Workplace charge point access lists and RFID cards get messy as staff join and leave. We build a request and approval flow that updates your platform.
How Do We Track Which Fitters Are Approved for Which Chargers and Schemes?
Chargepoint installers lose track of which fitters hold manufacturer approvals and scheme authorisations. We build a register that checks it at job allocation.
How Do We Track and Pay Referral Commissions to Car Dealers Who Send Us Charger Jobs?
Chargepoint installers pay dealers and salespeople referral fees from memory and spreadsheets. We track each referral from lead to install to paid commission.