B2B marketplaces: problems we solve
27 problems b2b marketplaces bring us, each with the cause, what it costs and what we build to fix it.
B2B marketplaces problems
27 articlesHow Do We Onboard New Suppliers to Our B2B Marketplace Without Weeks of Chasing Documents?
B2B marketplaces leave signed suppliers waiting to go live while insurance, payout details and certificates are chased. We build onboarding that clears them.
How Do We Get Clean Product Data From Suppliers Who Send Us Messy Spreadsheets?
B2B marketplaces receive supplier catalogues with missing specs, mixed units and odd categories. We build an intake that cleans, maps and scores each upload.
How Do We Stop the Same Product Appearing Ten Times From Ten Suppliers on Our Marketplace?
B2B marketplaces show the same product many times when suppliers list it separately. We build product matching that groups offers under one listing.
How Do We Decide Trade Credit Limits for Marketplace Buyers Without Checking Each One by Hand?
B2B marketplaces offering payment terms set buyer credit limits by hand or not at all. We build credit decisions from checks, order history and your policy.
How Do We Chase Trade Buyers Who Pay Late on Our Marketplace Without Upsetting the Suppliers or the Buyers?
B2B marketplaces on payment terms chase overdue buyers by hand across many suppliers' orders. We build collections that group debt and chase in the right tone.
How Do We Reconcile the Commission We Charged Suppliers Against What Was Actually Sold, Refunded and Paid?
B2B marketplaces struggle to reconcile commission once refunds, credits and fee changes pile up. We build a monthly commission ledger that ties to every order.
Why Do Our Suppliers Keep Emailing to Ask When Their Marketplace Payout Is Coming?
B2B marketplace suppliers chase payouts held by disputes, missing proof of delivery or buyer terms. We build payout tracking with a status for every order.
How Do We Handle Disputes Between Trade Buyers and Suppliers on Our Marketplace Without Drowning in Email Threads?
B2B marketplaces referee short deliveries, damaged goods and wrong items by email. We build a dispute desk with evidence, deadlines and clear decisions.
How Do We Stop Buyers and Suppliers Meeting on Our Marketplace and Then Trading Directly?
B2B marketplaces lose repeat orders when buyers and suppliers swap contacts and trade direct. We build detection and reasons for both sides to stay on-platform.
Why Can Trade Buyers Not Find Products on Our Marketplace That We Know Are Listed?
B2B marketplace search misses trade terms, part numbers and specs, so buyers see no results. We build search tuned to trade language and your catalogue.
How Do We Get Suppliers to Respond to Buyers' Quote Requests on Our Marketplace?
B2B marketplace buyers send quote requests that suppliers ignore or answer late. We build RFQ routing, reminders and response tracking by supplier.
How Do We Stop Buyers Ordering Items on Our Marketplace That the Supplier Has Not Got in Stock?
B2B marketplace buyers order items that suppliers cannot fulfil because stock is out of date. We build stock feeds and checks that keep availability current.
How Do We Show Each Trade Buyer the Prices Their Supplier Agreed With Them on Our Marketplace?
B2B marketplaces cannot show negotiated supplier prices to key buyers, so deals happen off-platform. We build buyer-specific price lists that apply at checkout.
How Do We Know Which Suppliers on Our Marketplace Keep Letting Buyers Down?
B2B marketplaces hear about late dispatches and cancellations only from angry buyers. We build supplier scorecards from order, delivery and dispute data.
How Do We Check That New Buyers on Our Trade-Only Marketplace Really Are Businesses?
Trade-only B2B marketplaces check buyer registrations by hand or let consumers through. We build verification that checks company, VAT and trade signals.
How Do We Produce the Right Invoices When One Buyer Order on Our Marketplace Comes From Several Suppliers?
B2B marketplace buyers get a confusing mix of supplier invoices for one basket. We build invoicing that issues the right documents and one clear statement.
How Do We Work Out Delivery Charges When a Trade Buyer's Basket Ships From Several Suppliers?
B2B marketplace buyers abandon baskets when delivery charges from several suppliers add up oddly. We build delivery pricing that is clear and accurate.
How Do We Handle Trade Returns on Our Marketplace When Every Supplier Has Different Return Rules?
B2B marketplace returns stall because each supplier has its own rules and restocking fees. We build return authorisation that applies them and tracks credits.
How Do We Spot Fake Trade Buyers Placing Large Orders on Credit Before the Goods Leave?
B2B marketplaces are targeted by fake trade accounts ordering goods on terms. We build fraud checks on registrations and orders with review before dispatch.
How Do We Let a Buyer's Site Staff Order on Our Marketplace While Their Manager Approves Spending?
B2B marketplace buyers need approvals and budgets before site staff can order, or they ban the site. We build multi-user accounts with approval rules.
How Do We Catch Supplier Price Mistakes on Our Marketplace Before Buyers Order at the Wrong Price?
B2B marketplace suppliers upload price files with decimal slips and wrong units, and buyers order at the wrong price. We build checks that hold odd changes.
How Do We Deal With Suppliers Who Stopped Maintaining Their Listings on Our Marketplace but Never Left?
B2B marketplaces fill up with listings from suppliers who stopped responding. We build activity checks that spot dormant suppliers and act before buyers do.
How Do We Connect Our Marketplace to a Large Buyer's Procurement System So Their Staff Can Order Through It?
Large buyers want to order from your B2B marketplace inside their procurement system. We build punchout and PO integration that fits their buying rules.
How Do We Make Sure Products on Our Marketplace Have the Safety Data Sheets and Certificates Trade Buyers Need?
B2B marketplace buyers ask for safety data sheets and certificates that listings lack. We build document collection, checking and expiry tracking per product.
How Do We Answer the Flood of Supplier Questions Without Hiring More Marketplace Support Staff?
B2B marketplace teams drown in supplier questions about uploads, payouts and fees. We build a supplier help assistant with data lookups and routing.
How Do We Give Suppliers on Our Marketplace the Sales and Buyer Reports They Keep Asking Us For?
B2B marketplace suppliers keep emailing for sales, search and buyer reports. We build supplier dashboards and exports drawn from your marketplace data.
Why Do So Many Trade Buyers Place One Order on Our Marketplace and Never Come Back?
B2B marketplaces win first orders from trade buyers who then never reorder. We build signals and follow-ups that find out why and bring them back.