28 problems wine merchants bring us, each with the cause, what it costs and what we build to fix it.
En primeur campaigns bury wine merchants in reply emails and phone orders. We build an order capture system that records every request against the offer.
When a domaine gives a wine merchant six cases and forty customers want them, allocation becomes guesswork. We build rules-based allocation you can defend.
En primeur wine lands long after the sale and wine merchants must work out who bought what and where it goes. We build arrival tracking that joins them up.
A wine merchant storing customers' cases needs to know who owns every case and where it is. We build a reserves ledger with statements customers can read.
Wine club members get wines they already had or dislike when cases are built by hand. We build case selection that checks history and preferences first.
Wine club cases go out to members whose card failed or who paused by email. We build a pre-dispatch check that holds cases until payment and status are clear.
Wine merchants need age checks on delivery and a plan for parcels that come back. We build tracking that flags age-check orders and handles failed handovers.
Wine merchants replace corked and broken bottles but rarely claim back from suppliers or couriers. We build a claims log that follows each one through.
Wine tasting tickets sold online, in the shop and by phone lead to overbooked rooms. We build one booking record for tastings with capacity and guest details.
Wine tastings produce order slips that take days to process and some get lost. We build tasting-night ordering that goes straight to stock and invoicing.
Wine merchants sell a 2021 online while the shelf holds the 2022, because vintage is not tracked as stock. We build vintage-level stock that stays in step.
Wine merchant staff search the cellar for bottles the system says exist but nobody can find. We build bin location tracking so every case has a known place.
Wine merchants list a wine by the bottle, six and case, each with its own stock count, and oversell. We build one stock pool that every pack size draws from.
A wine merchant's any-twelve-bottles discount behaves differently on the till and the website. We build one discount rule set that both channels apply.
Private and corporate tasting enquiries take a wine merchant dozens of emails each. We build an enquiry-to-booking flow with quotes, deposits and wine choices.
Restaurant trade orders reach wine merchants by text, voicemail and email at midnight. We build a trade ordering portal with account prices and cut-offs.
Restaurants list a vintage their wine merchant can no longer supply and find out on delivery. We build per-account alerts before listed wines change or run out.
Wine merchants keep separate trade price lists for each restaurant, and they go out of date fast. We build account pricing that produces every list from rules.
Restaurants pay wine merchants late, and chasing them feels risky. We build trade credit control with account limits, polite reminders and delivery holds.
Wine merchants importing direct struggle to spread shipping, duty and fees across each bottle. We build landed cost calculations that feed pricing and margins.
Wine merchants retype grape, region and ABV from supplier tech sheets for every new wine. We build listing drafts from those sheets for staff to check.
Wine customers ask for 'that red I had at Christmas' and staff cannot find it across till and website. We build a single purchase history staff can search.
Wine merchants running WSET courses juggle bookings, study packs, attendance and exam entries across emails. We build one course record per student.
Customers send wine merchants cellar lists of varying quality and ask what they can get. We build intake that turns those lists into tidy records to review.
Wine merchants accumulate odd bottles and final few of old vintages that nobody sells. We build a bin end finder that surfaces them and lists them for sale.
When an importer's new price list lands, wine merchants update the till, website and trade lists one line at a time. We build a price update review in one go.
Wine merchants running their own van plan rounds by hand and ring customers for slots. We build local delivery planning with slots, routes and driver lists.
Wedding and party orders on sale or return leave wine merchants reconciling returned bottles and glasses by hand. We build event orders that settle cleanly.