28 problems tour operators bring us, each with the cause, what it costs and what we build to fix it.
Tour operators judge minimum numbers from a spreadsheet and a gut feel. We build a departure view that shows numbers, deadlines and supplier costs together.
Tour operators hold hotel allocations in contracts and emails, and release dates slip past. We build an allocation tracker linked to your live bookings.
Tour operators build rooming lists by hand from bookings, sharer notes and late changes. We generate them per hotel from live bookings, with changes tracked.
Tour operators rebuild final itineraries and joining instructions by hand for each departure. We generate them from tour templates and live departure data.
Tour operators schedule tour leaders and guides from a whiteboard and texts, so clashes and gaps appear late. We build a season schedule linked to departures.
Tour operators wait on group organisers for names, rooms and changes by email. We build an organiser portal that collects details and shows what is missing.
Tour operators match solo travellers who want to share by hand, and pairings get lost. We build a register that tracks share requests, matches and supplements.
Tour operators cost a tour once in a spreadsheet, then supplier prices and currency move. We build a live costing per departure linked to supplier rates.
Tour operators record passenger dietary and mobility needs, then lose them between suppliers. We build one requirements record that reaches every supplier.
Tour operators chase restaurants, coaches and attractions for confirmations by phone. We build a tracker per departure that chases suppliers automatically.
Tour operators chase passengers for final balances before each departure by hand. We build scheduled reminders and bank matching, plus a list of who still owes.
Tour operator websites show departure availability updated by hand, so full dates look open. We connect your site to live departure data from your bookings.
Tour operators keep waiting lists for full departures in notes and forget them when places free up. We build a waiting list that offers places in order.
Tour leader reports arrive as long emails or not at all, and supplier issues are forgotten. We build a short mobile report that feeds actions to the office.
Tour operators send feedback forms after tours, then leave the replies unread in a spreadsheet. We build per-departure surveys with themes and follow-up.
Tour operators chase passengers for passport names, emergency contacts and flights by email. We build a secure details form per booking with reminders.
Tour operators track hotel and ground supplier deposit and final payment dates by hand. We build a supplier payment schedule tied to departures and contracts.
Tour leaders return with a bag of receipts and a float to reconcile weeks later. We build a phone expense log per departure, matched to the planned tour costs.
Tour operators plan arrival transfers from flight details that keep changing. We build a transfer planner that groups arrivals and updates suppliers on changes.
Tour leaders are briefed with emails, attachments and phone calls, so details go missing. We build one live briefing pack per departure on the leader's phone.
Tour operators build private and tailor-made tour quotes from scratch in spreadsheets, and enquirers go elsewhere. We build a quote builder from your own rates.
Tour operators send brochures and answer enquiries, then never follow up. We build enquiry tracking with timed, tour-specific follow-ups and a call list.
Tour operators lose repeat traveller history across old systems and spreadsheets. We build a single traveller record with past tours, preferences and notes.
Tour operators sell optional excursions by email and a spreadsheet, then guess supplier numbers. We build pre-booking with payment and supplier numbers.
Tour operator duty phones are passed between staff with little handover, so calls lack context. We build a duty log with live departure details and call notes.
Tour operators type next season's departures, prices and hotels into the booking system, website and brochure separately. We build one programme source for all.
Walking and cycling tour operators find customers booked on grades that do not suit them. We build suitability questions into booking and flag mismatches early.
Self-guided tour operators juggle start dates, inn bookings and luggage transfers by hand. We build a stage planner that books and briefs every supplier.