28 problems removals companies bring us, each with the cause, what it costs and what we build to fix it.
Removals surveyors' room-by-room notes get retyped into a quote the next day. We turn the survey into a priced quote draft that an estimator checks.
Removals customers send inventory lists that miss the loft and garage. We build an online inventory that asks better questions and flags short lists.
Removals quotes get emailed and forgotten while customers book elsewhere. We build follow-up timed to each move date, with a daily call list.
Removals enquiries sit in several inboxes for hours. We build one lead queue with instant replies and survey booking while the customer is still keen.
Removals surveyor diaries get booked with no thought for travel. We build survey booking that groups home visits by area and offers realistic slots.
Removals crews and vehicles are planned on a whiteboard that one person understands. We build a planning board that shows jobs, staff, vehicles and clashes.
When completion day moves, removals firms rework crews, storage and lorries by hand. We build a diary that holds provisional dates and shows the knock-on.
Removals demand bunches on Fridays and month ends while midweek sits quiet. We build a capacity view and pricing rules that show what each day can still take.
Removals estimators price similar moves differently from memory and old spreadsheets. We build shared pricing rules so every quote starts level.
Removals firms know the quoted price but rarely the real cost of each move. We compare quotes with crew hours, vehicles and materials used so overruns show up.
Removals offices chase deposits and final balances by phone right up to move day. We build payment links, timed reminders and a list of moves still unpaid.
Removals terms, valuation declarations and access forms go out and never come back. We build online signing linked to the booking, with reminders.
Removals packing materials go out to customers and crews with no record against the job. We track each issue so materials are charged and restocked.
Removals crews work from paper job sheets that come back late, unsigned or lost. We build a phone job sheet with inventory, photos, times and signatures.
Removals damage claims arrive by email and phone and get handled from memory. We build a claims log that pulls in the job record, photos and every reply.
On move day, removals customers ring the office for arrival times at the new house. We send progress texts from the crew's job sheet and vehicle tracking.
Removals access problems like parking, lifts and long carries surface on move day. We build access capture at booking that reaches the price and the crew.
Removals special items like pianos, antiques and artwork get noted at survey and forgotten by move day. We carry them through to equipment, crew and price.
Removals storage billing runs from a spreadsheet, so months get missed and part-withdrawals are not charged. We build billing tied to what is really in store.
Removals warehouses lose track of which container holds what and where it is stacked. We build container and item records so access visits take minutes.
Office removals crates go out on hire by the hundred and come back in dribs. We build crate tracking per client with counts out, counts back and charges.
Office removals labelling and floor plans are built in spreadsheets and printed labels. We build a move plan that maps every item to its new room and desk.
International removals retype the same inventory and customer details into packing lists, shipping forms and agent files. We build it once and reuse it.
Removals part-load and shared European trips are planned on sticky notes and memory. We build trip planning that matches consignments by route, date and volume.
Removals firms work out casual and agency porter hours from texts and paper sheets. We record hours against each move on a phone, ready for pay and invoices.
Removals firms swap trade work, return loads and agency jobs by phone and email. We build one record of each trade job with paperwork, status and invoicing.
Removals firms pay or thank estate agents for referrals without knowing which send moves. We track referral sources from enquiry to completed move.
Removals house clearances leave items going to tip, charity, sale and family with little record. We build a clearance log that shows where each item went.