27 problems plumbing and heating engineers bring us, each with the cause, what it costs and what we build to fix it.
Heating engineers lose annual boiler services because reminders depend on a diary or card index. We build due-date reminders that let customers book a slot.
Gas engineers doing landlord safety checks lose hours issuing records, sending copies and booking renewals. We build one flow from visit to filed record.
Heating engineers forget to register new boilers with the manufacturer, and customers find out at breakdown. We build registration tracking from the install.
Gas engineers notify boiler installs late when the step sits with a busy office. We build a notification queue from job close to the customer's certificate.
Heating engineers leave Benchmark checklists half complete and service records blank. We build on-site capture that flags gaps before the engineer leaves.
Heating engineers lose days to boiler replacement surveys that never convert. We build a guided photo survey so your estimator can quote or decide to visit.
Heating engineers spend survey days on heat pump enquiries that aren't ready. We build a pre-survey step that gathers property and grant details for your team.
Heating engineers measure rooms on paper for heat pump designs, then retype it all. We build room-by-room survey capture that feeds your design software.
Heating engineers turn up to boiler installs missing survey details on flue, gas run and condensate. We build a job pack from survey to the installer's phone.
Plumbers doing insurer and home emergency leak jobs lose time on reports, photos and claim references. We build intake and reports in each insurer's format.
Heating engineers diagnose a boiler fault, order a part, then lose track of it. We build a parts-awaited list that rebooks the customer when the part arrives.
Heating engineers sell boiler service plans but track members, payments and entitlements in a spreadsheet. We build a plan register tied to jobs and payments.
Plumbers on social housing repairs fix the tap, the trap and the blockage but claim only the tap. We build on-site code suggestions checked before submission.
Gas engineers issue warning notices on site, but the office has no list and no follow-up. We build a notice register with photos and follow-up tracking.
Plumbers running bathroom installs lose days when tilers, electricians and deliveries don't line up. We build a job plan that confirms each step first.
Plumbers requote bathrooms each time the customer swaps a basin or tile. We build a quote with product options that reprices itself as choices change.
Gas engineers lose work when ACS categories or analyser calibration lapse unnoticed. We build a register that warns before expiry and checks job allocation.
Plumbers and drainage engineers write CCTV survey reports by hand from footage and notes. We build report drafting from on-site observations and stills.
Heating engineers servicing commercial plant rooms lose track of pumps, boilers and open findings. We build an asset register that turns findings into quotes.
Plumbers buy fittings and parts at the merchant on account, then forget to add them to invoices. We build matching of merchant invoices to jobs.
Heating engineers arrive at repeat customers with no record of the boiler model, GC number or past faults. We build an appliance history per address.
Plumbers doing monthly water temperature checks keep paper logs and miss outlets. We build outlet registers, phone logging and exception alerts.
Heating engineers price boiler installs by feel and never see the real cost afterwards. We build install costing that compares quote with labour and parts.
Plumbers can miss jobs that need advance water company notice under the fittings rules. We build a check at quote stage that flags them for your team.
Heating engineers quote underfloor heating by measuring plans by hand and working out pipe and manifolds. We build a quote builder from the floor plan.
Heating engineers get flooded with no heat calls in winter, many fixable by the customer. We build triage that checks pressure, fault codes and priority.
Heating firms using subcontract gas installers track jobs, Gas Safe details and payments over WhatsApp. We build a subcontractor portal with checks.