27 problems nursing agencies bring us, each with the cause, what it costs and what we build to fix it.
Nursing agencies assemble compliance profiles for trusts from scattered PDFs per nurse. We build one compliance record per nurse that generates the profile.
Nursing agencies check NMC register status and revalidation dates by hand, nurse by nurse. We build scheduled checks, reminders and booking blocks.
Nursing agency bookings drift from framework rates and caps, and it shows up on the invoice. We build rate checks at booking time using your framework tables.
Nursing agencies check several trust portals and inboxes for shift requests all day. We build one shift inbox that gathers requests and tracks responses.
Nursing agency pay for nights, weekends and bank holidays is worked out in spreadsheets and queried every week. We build pay rules from your rate tables.
Nursing agency timesheets are signed on the ward, photographed and retyped, then disputed by trusts. We build digital sign-off by the nurse in charge.
Nursing agency invoices get rejected by trusts for missing booking references, POs or mismatched hours. We build invoices checked against trust rules first.
Late shift cancellations by clients leave nursing agencies with unpaid nurses and unbilled fees. We build cancellation logging, terms checks and fair re-offers.
Urgent same-day shifts at a nursing agency mean ringing round nurse after nurse. We build matched, targeted shift offers that nurses accept from their phone.
Nursing agencies collect availability by text and phone, then lose track of it. We build an availability calendar nurses update on their phone, used in booking.
Nurses register with your agency then wait weeks for compliance before a first shift, and many drift away. We build a guided registration with tracked steps.
Nursing agencies chase employment references for weeks and still find gaps in the history. We build reference requests, reminders and gap checks.
Nurses' mandatory training, DBS checks and OH clearance expire unnoticed and shifts get pulled. We build expiry tracking that warns nurses early and chases.
Nursing agency weekly pay runs stall on late timesheets and missing approvals every Monday. We build a pay week tracker, cut-off rules and clean payroll files.
Nursing agencies book nurses into back-to-back shifts that break their own hours and rest rules. We build booking checks against your limits before confirming.
Framework and client audits make nursing agencies pull nurse files, bookings and timesheets by hand. We build audit packs straight from your records.
Ward feedback and do-not-return requests reach nursing agencies by phone and get lost. We build feedback logging, booking blocks and a concerns process.
Nursing agency on-call bookers juggle night and weekend calls from care homes and trusts, and details get lost. We build out-of-hours intake and handover.
Nursing agencies know turnover but not the real margin per shift once enhancements and on-costs are in. We build margin reporting from bookings and pay data.
Nursing agency no-shows follow unconfirmed bookings and vague shift details. We build confirmations, reminders with ward details and early no-show alerts.
Nursing agency double bookings happen when shifts are agreed by phone, portal and text. We build a single booking record that checks clashes before confirming.
Some agency nurses and carers have work hour limits or end dates on their permission to work. We build tracking that checks every booking against them.
Nursing agencies send nurses to ITU, theatres or paediatric wards without evidence of the right experience. We build competency records used in every match.
Annual rate changes mean updating pay and charge tables per client and framework by hand, with bookings at old rates. We build dated rate tables and checks.
Nursing agency owners cannot see fill rate across branches and clients until month end. We build a live view of requests, fills and losses by branch and grade.
Compliant nurses quietly stop picking up shifts with your agency and nobody notices. We build activity tracking, check-in prompts and a compliance-ready pool.
Nursing agency applications from job boards pile up unscreened for days. We build application screening with register, grade and location checks first.