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Insurance brokers: problems we solve

28 problems insurance brokers bring us, each with the cause, what it costs and what we build to fix it.

Insurance brokers problems

28 articles

How Do We Stop Renewals Reaching Our Account Handlers Two Weeks Before Expiry?

Insurance brokers

Insurance brokers lose renewal time when the diary slips and handlers start late. We build a renewal pipeline that reads your broking system and chases early.

Why Are Our Brokers Typing the Same Client Details Into Five Insurer Portals?

Insurance brokers

Insurance brokers retype the same risk into several insurer portals for each quote. We build one capture form that pre-fills portals and logs each answer.

How Can Our Brokers Put Together a Commercial Market Submission Without Starting From a Blank Document?

Insurance brokers

Insurance brokers spend days assembling commercial market submissions from scattered files. We build a submission builder that pulls risk data into one pack.

How Do We Stop Spending Hours Building a Side by Side Comparison of Insurer Quotes?

Insurance brokers

An insurance broker quote comparison schedule means reading every quote PDF and retyping it. We build extraction that lays terms side by side for broker review.

Why Does Every Demands and Needs Statement in Our Office Look Different?

Insurance brokers

Insurance brokers write demands and needs statements by hand and file reviews find gaps. We build them from the fact find so each file is consistent.

How Can Our Brokers Check That the Policy Schedule Matches What Was Agreed Without Reading Every Page?

Insurance brokers

Insurance brokers check each policy schedule against the agreed terms by eye. We build a check that compares documents to the quote and flags any difference.

How Do We Clear the Pile of Mid-Term Adjustment Requests Sitting in Our Shared Inbox?

Insurance brokers

Insurance brokers sit on backlogs of mid-term adjustments from emails and calls. We build intake that captures each change, routes it and tracks it to the end.

How Do We Keep Clients Updated on Their Claims Without Our Handlers Chasing Insurers All Day?

Insurance brokers

Insurance brokers spend hours chasing insurers for claim updates for clients. We build a claims tracker with scheduled chasers and client status updates.

Why Does Reconciling Insurer Statements Take Our Accounts Team Days Every Month?

Insurance brokers

Insurance brokers match insurer statements of account to their ledger line by line. We build matching that clears the easy lines and queues the rest for review.

How Do We Stay on Top of Missed Premium Finance Instalments Before Cover Is Affected?

Insurance brokers

Insurance brokers learn of premium finance defaults late and scramble to contact clients. We build alerts and contact workflows from finance provider notices.

How Do We Get Clients to Pay Their Premium Invoices Before We Have to Pay the Insurer?

Insurance brokers

Insurance brokers chase unpaid premium invoices by hand while insurer settlement dates approach. We build debtor tracking and reminders tied to those dates.

Why Does Our Monthly Bordereau to the Insurer Take Days to Build and Check?

Insurance brokers

Insurance brokers with delegated authority build monthly bordereaux in Excel from system exports. We build a pipeline that produces and checks them each month.

How Do We Keep Our Clients' Motor Fleet Schedules Up to Date Without Endless Spreadsheets?

Insurance brokers

Insurance brokers juggle fleet vehicle additions and deletions from client spreadsheets. We build a fleet portal that tracks each change through to the insurer.

How Do We Handle Constant Requests for Proof of Insurance From Our Contractor Clients?

Insurance brokers

Insurance brokers field constant requests for insurance certificates from contractor clients. We build a self-service route that sends current documents safely.

How Do We Get Consumer Duty Outcome Data Out of Our Broking System Without Weeks of Spreadsheet Work?

Insurance brokers

Insurance brokers assemble Consumer Duty outcome evidence by hand from exports. We build a data pipeline and dashboard your compliance team reviews monthly.

How Can Our Compliance Team Review More Broking Files Without Opening Every Document by Hand?

Insurance brokers

Insurance brokers review client files by opening every document and ticking a sheet. We build pre-checks that gather the file and flag gaps before review.

How Do We Stop Complaints Getting Missed or Running Past Their Deadlines?

Insurance brokers

Insurance brokers track complaints in spreadsheets and miss deadlines or unlogged ones. We build intake, detection and a tracked log with deadline alerts.

Why Do Our New Business Enquiries Go Cold Before a Broker Calls Them Back?

Insurance brokers

Insurance brokers lose new business enquiries that sit in inboxes with half the details. We build intake that qualifies each one and routes it to a broker fast.

How Do We Find Out Which Clients Only Buy One Policy From Us but Probably Need More?

Insurance brokers

Insurance brokers have clients holding one policy but little idea what else they may need. We build account reviews that surface likely gaps for brokers.

Why Don't We Know Why Clients Leave at Renewal, and How Do We Find Out?

Insurance brokers

Insurance brokers lose renewals without recording why, so the pattern stays hidden. We build lapse capture and reporting that shows where and why clients go.

How Do We Get Clients to Actually Review Their Sums Insured Before Renewal?

Insurance brokers

Insurance brokers struggle to get clients to review sums insured, so figures roll over unchanged. We build renewal prompts that make each figure easy to check.

Why Does Getting Claims Experience From the Insurer Hold Up Our Commercial Renewals?

Insurance brokers

Insurance brokers wait weeks for claims experience from insurers before remarketing. We build requests, chasing and a single claims history for each account.

Can Our Specialist Insurance Scheme Be Quoted and Bought Online Instead of Over the Phone?

Insurance brokers

Insurance brokers running niche schemes quote every case by phone and email. We build an online quote and referral journey on your scheme's rating rules.

How Can Our Handlers Find the Relevant Clause in a Policy Wording Quickly When a Client Asks if They Are Covered?

Insurance brokers

Insurance brokers search long policy wordings to answer cover questions from clients. We build an internal search that finds the relevant clauses for handlers.

How Do We Get Our Brokers' Phone Conversations Onto the Client File Without Hours of Typing?

Insurance brokers

Insurance brokers talk to clients all day but file notes lag or never get written. We build call summaries from recordings that handlers check and file.

How Do We Move an Acquired Brokerage's Clients Into Our Broking System Without Losing Renewals?

Insurance brokers

Insurance brokers buying a book face messy client data in another broking system. We build a migration that maps, cleans and checks it before renewals fall due.

When an Account Handler Leaves, How Do We Make Sure Their Clients Don't Fall Through the Gaps?

Insurance brokers

Insurance brokers lose client knowledge when an account handler leaves. We build handover packs from the broking system, email and notes for each client.

How Do Our Brokers Know Which Insurers Will Actually Look at a Risk Before Approaching Them?

Insurance brokers

Insurance brokers waste approaches on insurers with no appetite because the knowledge sits in people's heads. We build an appetite record fed by every quote.