27 problems independent retail shops bring us, each with the cause, what it costs and what we build to fix it.
Independent shops sell a last item at the till while the website still shows it. We connect your till and online shop to one stock count that both update.
Independent shops miss click and collect orders when they arrive by email. We build a collect board for the counter with picking, shelf spots and ready texts.
Independent shops lose track of paper vouchers and online gift cards spent in parts. We build one voucher register that the till and website both use.
Independent gift shops order Christmas stock months early from memory. We build a buying sheet from last year's till sales, sell-through and leftovers.
Independent shops juggle rotas for part-timers and Saturday staff by text. We build a simple rota with availability, swaps and cover alerts for a small team.
Independent shops run events from a list by the till and lose track of places. We build event booking with tickets, waiting lists and reminders.
Independent shop owners place orders at trade shows and lose track of dates and totals. We build an order book with delivery dates, deposits and budget.
Independent shops take customer orders in a notebook and forget to call when they arrive. We build a customer order list that tracks each one to collection.
Independent shops spend closing time matching the till, card machine and cash tin by hand. We build a cash up screen that pulls the figures and flags gaps.
Independent shops find slow sellers only at stocktake or the January sale. We build an ageing stock list from your till that flags items early.
Independent shops notice best sellers are gone only when the shelf is empty. We build reorder alerts from your till sales and supplier lead times.
Independent shops struggle to pick, pack and post December web orders while the shop is busy. We build a packing flow with labels and cut-off date alerts.
Independent gift and homeware shops run gift lists on paper and get duplicate buys. We build an online gift list shared by the shop, the website and guests.
Independent shops train Christmas temps by shadowing on the busiest days. We build a short phone guide to your till, policies and shop jobs, with sign-offs.
Independent shops take weeks to photograph and list new deliveries online. We build a listing flow that turns delivery data into draft web listings.
Independent shops handle receiptless returns inconsistently at the counter. We build a returns screen that finds the sale and applies your own policy.
Independent shops close for a weekend to count stock on paper sheets. We build a phone-based stocktake with barcode counts and a variance list.
Independent shops unpack deliveries in a rush and pay invoices that do not match. We build a goods-in check that compares boxes, order and invoice.
Independent shops run local deliveries from notes and phone calls. We build a local delivery option with postcode rules, slots and a route for the driver.
Independent shops struggle to track local makers' consignment stock and monthly payouts. We build a sale or return ledger linked to the till.
Independent shops answer 'do you have this in stock?' messages across Instagram, email and phone. We build a stock lookup and reply tool for staff.
Independent shops with two branches move stock in the car and lose track of it. We build stock transfers with requests, dispatch and receipt on the till.
Independent shops see sales totals but not which ranges earn their shelf space. We build a margin view by category, supplier and shop area from your till.
Independent book and toy shops take pre-orders on paper and scramble on release day. We build pre-orders with deposits, allocation and collection messages.
Gift shops take bulk Christmas gift orders from local firms by email and spreadsheet. We build a quote, invoice, packing and delivery flow for them.
Independent shops miss supplier price rises and leave old prices on shelves and online. We build price updates that reach till, website and labels together.
Independent shops post products on Instagram that sell out, then field messages. We build product posts linked to stock that update or mark items sold.