28 problems coffee roasters bring us, each with the cause, what it costs and what we build to fix it.
Coffee roasters lose track of green coffee by lot, bag and weight. We build a green stock ledger that follows each lot from delivery to the roaster drum.
Coffee roasters plan roast days from a whiteboard and a pile of orders. We build a roast planner that turns web, subscription and wholesale orders into batches.
Coffee subscription dispatch days swallow a small roastery. We build a pick, pack and label flow that batches subscription parcels by coffee, grind and size.
Café accounts order coffee from the barista's phone, and some never reach roast day. We build one order queue that turns "the usual" into lines for the roaster.
Coffee roasters send the wrong grind when it hides in order notes and variants. We build grind handling that carries the choice from checkout to the bag label.
Coffee roasters often cannot link a roast batch to the customers who got it. We build batch traceability from green lot to roast to bag to order.
Coffee roasters cup every week but the scores sit in notebooks and loose forms. We build a cupping and QC record tied to lots and batches that you can search.
Coffee roasters price bags from a green cost that ignores roast loss, bags and labour. We build costing that works out the true cost of every product you sell.
Roasters lose track of forward green contracts, shipment dates and releases. We build a contracts tracker that shows what is coming and when to call it off.
Coffee roasters handwrite or retype roast dates, best before dates and grinds on bags. We build label printing that pulls every detail from the order and roast.
Coffee roasters deliver every week while café invoices go unpaid. We build account monitoring and polite chasing tied to each café's deliveries and terms.
Coffee roasters loan espresso machines and grinders to cafés, then lose track of them. We build an equipment register with service visits tied to each account.
Coffee roasters promise barista training to wholesale cafés and then schedule it by text. We build training bookings and records tied to each café account.
Coffee roasters end up with a different wholesale price per café and no record of why. We build price tiers and account pricing that invoices apply every time.
Coffee roasters sell single origins online after the green lot has run out. We link the web shop to green stock so seasonal coffees retire and launch on time.
Coffee subscription customers email to skip, pause or change grind, and staff update each one by hand. We build self service and an inbox triage for roasters.
Coffee roasters ship this week's roast while older bags sit on the shelf. We build roasted stock tracking by roast date so the oldest bags go first and on time.
Coffee roasters run out of printed bags, valves and labels mid week. We build packaging stock tracking that counts use from orders and reorders on lead times.
Roasters get endless emails asking which coffee suits a bean to cup, moka pot or V60. We build a guided chooser and assistant that answers from your range.
Coffee roasters producing white label coffee juggle specs, custom labels and bag stock by hand. We build white label order management tied to each brand.
Coffee roasters take corporate gift orders as spreadsheets of addresses and messages. We build a bulk gift order flow that validates, packs and ships them.
Coffee roasters post samples to prospective cafés and forget to follow up. We build a wholesale pipeline that tracks samples, tastings and the next step.
Coffee roasters compare green coffee offer lists from importers in different PDFs and sheets. We build an offer tracker that pulls lots into one view.
Coffee roasters track chaff cleaning, flue checks and roaster servicing on paper or not at all. We build a roaster maintenance log that prompts and records it.
Coffee roasters keep food safety checks, cleaning and allergen records in paper binders. We build digital checklists that fit the roastery and keep the history.
Roastery shop till sales of beans and merchandise never reach the roastery's stock. We link your till to roast planning, stock and the online shop.
Coffee roasters plan café delivery rounds from memory and a notebook. We build delivery rounds with routes, drop notes and proof of delivery for the driver.
Cafés run out of coffee between orders and ring the roaster in a panic. We build usage tracking that predicts each café's next order and prompts it in time.