28 problems care homes bring us, each with the cause, what it costs and what we build to fix it.
Care home MAR chart audits done by flicking through paper? We build tools that surface blank boxes and count mismatches for your senior staff to review.
Care home monthly medication ordering chased by phone and fax? We build an order tracker that shows what was requested, what came back and what is missing.
Care home enquiries lost between the first call and a show round? We build an enquiry tracker so every family gets a follow-up and nothing sits in a notebook.
Care home bed vacancies sit empty because brokerage and families can't see them. We build a live vacancy record that updates your website and partners.
Care home council fee invoicing that never matches the remittance? We build reconciliation that pairs each resident's charge with what was paid and flags gaps.
Chasing relatives for care home top-up payments every month? We build statements, reminders and payment links so families pay on time and staff stop ringing.
Care home resident personal allowance kept in a tin with a paper ledger? We build a simple ledger with receipts, balances and statements families can trust.
Care home agency invoices paid without checking against shifts worked? We build matching of agency timesheets to your rota so overcharges are spotted early.
Care home training matrix out of date the day it is printed? We build a live record of courses and expiry dates that reminds staff before training lapses.
Care home recruitment files with missing references or DBS details? We build a new starter checklist that tracks every pre-employment check to completion.
Care home CQC inspection evidence scattered across folders and inboxes? We build an evidence library that files audits as they happen, not the night before.
Care home falls and incident forms filed but never analysed? We build digital incident reporting with trend views by resident, time, place and unit.
Care home families ringing all day for updates on their relative? We build a family app with consented updates and messages so staff stay with residents.
Care home shift handover notes on paper that get lost or misread? We build a digital handover that carries open tasks and resident updates between shifts.
Care home care plan reviews going overdue without anyone noticing? We build a review schedule that tracks each plan, its owner and triggers after changes.
Care home fire alarm tests, water temperature checks and repairs kept in paper logbooks? We build a maintenance app that schedules, records and escalates them.
Care home laundry losing residents' clothes and families complaining? We build labelling, an inventory at admission and tracking that returns items to rooms.
Care home kitchen using an out-of-date diet sheet? We build a live dietary list linked to care records so changes reach the kitchen the day they are made.
Care home sleep-in and enhanced shift pay worked out by hand each month? We build rules that calculate pay from the actual rota and send it to payroll.
Care home group reporting stitched from each home's spreadsheets every week? We build a group dashboard that pulls occupancy, staffing and quality in one place.
Care home hospital transfer packs photocopied in a rush at night? We build a one-tap transfer summary from your records, ready for the paramedics every time.
Care home safeguarding concerns tracked across notebooks and emails? We build a secure log that follows each concern from first report to recorded outcome.
Care home continence products and consumables running out before delivery? We build stock tracking per unit with usage-based reorders and supplier orders.
Care home activities happen but participation is barely recorded? We build quick activity logging so each resident's engagement shows in their records.
Care home night checks and repositioning on paper charts outside each room? We build tablet logging that shows what is due and what was missed in real time.
Care home staff supervisions and appraisals always overdue? We build a tracker that schedules sessions around shifts, records notes and flags anyone missed.
Care home admission paperwork unsigned weeks after a resident moves in? We build an admission pack with e-signatures, reminders and a live checklist.
Care home annual fee increase letters built by mail merge and tracked by hand? We build fee change notices with tracking, updated payments and invoices.