Car dealerships: problems we solve
27 problems car dealerships bring us, each with the cause, what it costs and what we build to fix it.
Car dealerships problems
27 articlesWhy Do Our Online Car Enquiries Sit Unanswered Until a Salesperson Is Free, and How Do We Fix It?
Car dealership enquiries from Auto Trader, your website and marketplaces wait for a free salesperson. We route, answer and track every lead from one place.
How Do We Get Consistent Part Exchange Appraisals When Every Salesperson Checks Cars Differently?
Car dealership part exchange appraisals vary by salesperson and miss damage that prep then pays for. We build a guided appraisal app with photos and history.
Why Do Our Used Cars Take So Long to Get From Part Exchange to the Forecourt?
Car dealership used cars wait between workshop, bodyshop, valet and photos with nobody tracking them. We build a prep board that shows every car's next step.
Why Are Our Ready Cars Sitting for Days Before They Appear on Auto Trader and Our Website?
Car dealership stock is ready but waits days for photos and advert copy. We build a photo and listing flow so each car is advertised soon after it is ready.
How Do We Spot Used Cars Getting Old in Stock Before They Become a Problem?
Car dealerships notice aged used stock only at the monthly stock review. We build a daily view of each car's days in stock, enquiries and views, flagged early.
How Do We Stop Test Drives Being Booked on Cars That Are Sold, Out on Demo or Not Ready?
Car dealership test drives get booked on cars that are sold, not ready or already out. We build test drive booking tied to live stock status and the diary.
Why Is Something Always Missing When a Customer Arrives to Collect Their Car?
Car dealership handovers go wrong when plates, valet, fuel or accessories are missed. We build a handover checklist that tracks every task to the date.
How Do We Stop Service Booking Calls Ringing Out While Our Advisors Are Busy With Customers at the Desk?
Car dealership service advisors cannot answer the phone while checking cars in, so bookings are lost. We add online booking and call handling tied to your DMS.
Why Do Our Service and MOT Reminders Go to People Who Sold the Car Years Ago?
Car dealership service and MOT reminders go to old owners and wrong dates because DMS data is stale. We clean the data and send reminders that fit each car.
What Happens to All the Amber Items Our Technicians Find That Customers Decline on the Day?
Car dealership technicians flag amber work that customers decline, and nobody follows it up. We build a follow-up list that contacts customers when it matters.
How Do We Load Our Dealership Workshop Properly When Bookings Ignore How Long Each Job Really Takes?
Car dealership workshops are loaded by booking count, not technician hours and skills. We build loading that uses job times, skills and bays against the diary.
How Do We Keep Track of Courtesy Cars, Their Fuel, Damage and Fines Across the Service Department?
Car dealership courtesy cars go out with paper forms and come back with damage, empty tanks or fines nobody can assign. We build a courtesy car log with photos.
Why Does the Manufacturer Keep Rejecting Our Warranty Claims, and How Do We Get the Evidence Right First Time?
Franchised car dealer warranty claims are rejected or charged back for missing photos, codes or times. We check every claim for evidence before it is submitted.
How Do We Stop Customers Arriving for a Booked Repair When the Parts Have Not Come In?
Car dealership repairs are booked before parts arrive, and customers turn up to cars that cannot be fixed. We link parts orders to bookings and warn in time.
How Do We Keep Track of Cars We Have Bought at Auction or From the Trade Before They Arrive?
Car dealership auction and trade purchases are tracked in a notebook until they reach stock. We build a buying log from purchase to arrival and prep.
How Do We Keep Track of Our Demonstrators' Mileage, Use and De-Fleet Dates Across the Sales Team?
Franchised car dealers lose track of demonstrator mileage, use and de-fleet dates. We build a demo fleet log so each car is used, checked and sold on plan.
Why Are We Typing the Same Sale Into the DMS and Then Again Into the Manufacturer's Systems?
Franchised car dealers key each sale into the DMS and again into manufacturer portals for orders and reporting. We cut the rekeying and check the two agree.
How Do We Make Sure Every Deal File Has All Its Documents Before the Car Is Handed Over?
Car dealership deal files turn up incomplete at audit: missing ID copies, signed forms or PDI sheets. We build a deal file check that flags gaps pre-handover.
How Do We Keep Track of V5C Logbooks and Keeper Changes for Every Car We Buy and Sell?
Car dealers lose track of V5C logbooks and keeper change notifications for cars bought and sold. We build a tracker that follows each document and task.
Why Do Our Car Buyers Never Hear From Us Again Until They Get a Service Reminder?
Car dealership buyers hear nothing after handover until a reminder arrives. We build an after-sale contact plan tied to each car that staff can actually follow.
What Happens to the Car Buyers Who Test Drove, Took a Quote and Then Went Quiet?
Car dealership prospects who test drove or took a quote go quiet and are never contacted again. We build a follow-up routine and record why sales were lost.
How Can a Salesperson at One of Our Dealerships Offer a Car Sitting at Another Site With Confidence?
Car dealer groups ring round sites to find a car for a buyer, then move it on a phone call. We build a group search with live reservations and a transfer log.
Why Does Someone at Our Dealership Spend Every Morning Copying Figures Into a Spreadsheet for the Sales Meeting?
Car dealership morning figures are copied by hand from the DMS, CRM and ad sites into a spreadsheet. We build a daily dashboard that pulls them automatically.
How Do We Contact and Book Every Affected Customer When the Manufacturer Issues a Recall?
Franchised car dealers get recall lists but struggle to contact, book and track every affected car. We build a recall tracker from list to completed work.
How Do We Organise Collection and Delivery Drivers for Service Customers Without the Notepad and Phone Calls?
Car dealership collect and deliver jobs are booked on a notepad, so drivers clash and customers wait. We build a driver schedule tied to service bookings.
How Do We Stop Losing Car Keys Between the Showroom, Workshop, Valet Bay and Drivers?
Car dealership keys go missing between sales, workshop, valet and drivers, and cars sit until found. We build key tracking with a scan at every handover.
Why Are Cars We Sold Days Ago Still Advertised, and Why Do Price Changes Not Reach Every Site?
Car dealers find sold cars still advertised and price changes missing from some sites. We check every listing against your DMS stock each day and flag gaps.