28 problems builders merchants bring us, each with the cause, what it costs and what we build to fix it.
Builders merchant trade account applications stall between the counter, credit checks and references. We build an intake that gathers it all and routes it.
Builders merchant orders held on credit limit leave contractors waiting at the counter. We build a hold queue with the facts attached so credit decides fast.
Builders merchant proof of delivery disputes hold up payment while paper tickets are found. We build digital POD with photos, signatures and instant copies.
Builders merchant delivery route planning on a whiteboard ignores crane slots, vehicle types and site hours. We build a planner that respects all of it.
Builders merchant failed deliveries come from site details nobody captured at order. We build order capture and pre-delivery checks that stop wasted runs.
Builders merchant quotes from plans pile up while one estimator measures drawings by hand. We build take-off support that drafts the list for them to check.
Builders merchant quotes are sent and then forgotten while the customer shops around. We build a follow-up routine that reminds reps and tracks what converts.
Builders merchant special orders get lost between customer, supplier and goods in. We build tracking that links each one end to end and updates the buyer.
Builders merchant supplier rebates go unclaimed when tiers sit in a spreadsheet. We build rebate tracking that calculates accruals and flags claims.
Builders merchant pallet charges and credits get muddled between branches, drivers and suppliers. We build pallet tracking tied to invoices, returns and claims.
Builders merchant yard stock drifts from the system through split packs, cuts and unrecorded moves. We build rolling counts and variance tracing by cause.
Builders merchant timber cutting orders go wrong between the counter, the mill and the lorry. We build cutting lists that optimise lengths and track every job.
Builders merchant branch stock transfers go astray when goods move on a van with no record. We build transfer requests, tracking and receipt checks per branch.
Builders merchant supplier price increases arrive as spreadsheets that take days to load. We build price file import that maps, checks and flags margin risk.
Builders merchant special prices for trade accounts are agreed, then forgotten for years. We build a special price register with expiry dates and margin checks.
Builders merchant supplier invoices fail to match goods received on price, quantity or pack size. We build invoice capture and matching with a short query list.
Builders merchant direct to site deliveries leave no goods-in record, so billing and matching drift. We build tracking from supplier order to site proof.
Builders merchant counter sales to site operatives often lack the contractor's reference. We build till prompts and pre-loaded POs so each sale carries one.
Builders merchant overdue trade accounts are chased by hand from an aged debt report. We build a credit control routine that prioritises, reminds and records.
Builders merchant orders arrive by WhatsApp, text, voicemail and photos of lists. We build an order inbox that turns them into draft orders to confirm.
Builders merchant trade counter queues at 7am cost contractors paid time. We build pre-ordering and picked-ready collection so vans are loaded and gone quickly.
Builders merchant kitchen showroom orders span several suppliers, and parts go missing before fitting day. We build order tracking from design to fit.
Builders merchant returns and credit notes get muddled: goods come back, credits wait, stock stays wrong. We build a returns process from counter to supplier.
Builders merchant contractor customers want spend by site and job, but the account shows one lump. We build site accounts and reports they can use themselves.
Builders merchant trade customers drift away quietly, and it shows months later. We build buying-pattern alerts so reps and branches can call while it matters.
Builders merchant delivery charges and crane offload fees get left off invoices. We build checks that apply your delivery rules before the invoice goes out.
Builders merchant websites show bare product codes because product data is thin. We build a product data pipeline from supplier files to your site, with checks.
Builders merchant reorder levels ignore seasons, so paving and fencing run out in spring and sit in winter. We build reorder suggestions that follow the season.