B&Bs and guest houses: problems we solve
27 problems b&bs and guest houses bring us, each with the cause, what it costs and what we build to fix it.
B&Bs and guest houses problems
27 articlesHow Can I Stop Spending Every Evening Answering 'Do You Have a Double Free?' Emails for My B&B?
B&B owners spend evenings answering availability emails, checking the diary for each one. We build a reply helper that checks your calendar and drafts answers.
Why Do Guests Find My B&B on Booking.com and Book There Instead of on My Own Website?
B&B guests book on Booking.com because your own website makes it hard to book. We build a direct booking path that is as easy as the OTA and paid to you.
How Can I Know Tomorrow's Breakfast Numbers and Times at My B&B Without Knocking on Doors?
B&B owners guess breakfast numbers and times, then cook for guests who left early or skip. We build a breakfast sheet that guests fill in from their phones.
How Do I Stop Chasing Deposits and Matching Bank Transfers to Bookings at My Guest House?
Guest house owners chase deposits by email and match bank transfers by name. We build deposit links that take payment and mark the booking as paid.
How Can I Keep Up With Replying to Reviews on Every Site When I Run My B&B on My Own?
B&B owners fall behind on review replies across Booking.com, Google and TripAdvisor. We build one place to see every review and draft replies in your voice.
How Can I Find Out About Guests' Allergies and Dietary Needs Before They Sit Down to Breakfast at My Guest House?
Guest house owners learn about allergies and diets at the table, too late to shop for them. We build a pre-arrival form that records them with the booking.
How Can I Find Out When Guests Will Actually Arrive So I'm Not Waiting In All Evening at My B&B?
B&B owners wait in all evening for guests who never said when they would arrive. We build arrival time requests and updates that come to your phone.
How Do I Handle Cancellations on Direct Bookings at My B&B Without Awkward Emails About Refunds?
B&B owners handle every direct booking cancellation by email, deciding refunds case by case. We build a cancellation page that applies your policy for you.
I Still Keep My B&B Bookings in a Paper Diary. How Do I Stop It Clashing With Booking.com?
B&B owners with a paper diary copy each Booking.com booking by hand and close dates themselves. We help you move to one calendar without losing the diary habit.
How Can I Stop Answering the Same Guest Questions About Parking, Check-In and Dogs at My Guest House?
Guest house owners answer the same questions about parking, dogs and check-in every day. We build answers from your own facts that reply where guests ask.
How Can My B&B Produce Proper Invoices for Contractors and Business Guests Without Doing Them by Hand?
B&B owners write invoices by hand for contractors and business guests, each wanting different details. We build invoices from your bookings with those details.
How Do I Match Booking.com and Airbnb Payouts to My B&B Bookings for My Accountant?
B&B owners struggle to match OTA payouts, commissions and deposits to bookings at year end. We build a monthly record that ties every payment to its stay.
How Do I Keep in Touch With Past Guests of My B&B So They Come Back, Without Spamming Them?
B&B guests say they will be back, then forget your name. We build a simple past guest list from your bookings and a yearly note they are glad to receive.
How Should I Set and Show Single Occupancy Prices at My Guest House Across Every Channel?
Guest house single occupancy prices end up different on every channel, or missing. We set up occupancy-based pricing once and push it everywhere consistently.
How Can I Tell My Part-Time Cleaner Which B&B Rooms Are Checking Out and Which Are Staying On Without Ringing Her Every Morning?
B&B owners text their part-time cleaner every morning with which rooms to strip. We build a daily room list she sees on her phone, from your bookings.
How Can Someone Else Run My B&B for a Few Days So I Can Finally Take a Break?
B&B owners cannot take a break because everything lives in their head. We build a handover pack and simple daily screens so a relief host can run the house.
Is It OK to Write Down Guests' Card Numbers When They Book My Guest House by Phone, and What Should I Do Instead?
Guest house owners write card numbers on paper when guests book by phone. We replace it with a payment link sent during the call, so you hold no card details.
How Do I Handle Whole-House Bookings at My B&B When One Person Books and Six Couples Each Want to Pay Separately?
B&B whole house bookings mean one organiser, several couples, split payments and endless emails. We build a group page where each guest pays and gives details.
How Do I Stop Forgetting to Charge for Packed Lunches, Evening Meals and Extras at My Guest House?
Guest house owners forget to charge for packed lunches, evening meals and wine. We build a quick extras tab on your phone that lands on the guest's bill.
After Commission and Card Fees, Which Booking Channel Actually Earns My B&B the Most per Room Night?
B&B owners feel OTAs cost too much but cannot see what each channel earns after fees. We build a monthly view of net earnings per room night by channel.
How Can I Stop Missing Booking Calls While I'm Cooking Breakfast or Cleaning Rooms at My B&B?
B&B owners miss booking calls while cooking breakfast or cleaning, and callers ring the next place. We build a call catcher that texts back and logs every call.
What Can My B&B Do About Booking.com Guests Who Do Not Turn Up and Whose Card Details Do Not Work?
B&B owners hold rooms for Booking.com guests who never arrive, with cards that decline. We build checks that spot risky bookings early and prompt next steps.
Why Does My B&B Keep Selling Out at Normal Prices for Festival and Race Weekends Before I Notice the Dates?
B&B rooms sell out months early at normal prices for local festivals, races and shows. We build an event calendar that flags the dates before they are booked.
How Do I Keep Track of the Visitor Levy on Every Stay at My Guest House Without Extra Spreadsheets?
Guest houses in areas with a visitor levy must work it out per stay across every channel. We build levy records from your bookings, ready for your returns.
How Do I Take the Balance From B&B Guests Who Leave Early in the Morning Before I've Finished Breakfast?
B&B guests leave at seven while you are cooking, and the balance goes unpaid or chased later. We build a pay-before-you-go link so checkout is done first.
How Can My Guest House Keep Taking Bookings for Next Season While I'm Closed and Away for the Winter?
Guest houses that close for winter miss next season's early enquiries. We set up bookings and replies that keep working while you are closed and away.
How Can I See My B&B's Occupancy and Average Room Price by Month When Bookings Are Spread Across Several Places?
B&B owners cannot say how full they were each month because bookings are in several places. We build simple monthly figures for occupancy, price and channel.