27 problems veterinary practices bring us, each with the cause, what it costs and what we build to fix it.
Vet reminders sent for pets that have died or been rehomed upset clients and damage trust. We clean your client records and keep reminder lists accurate.
Vet pet health plan payment failures go unnoticed and members keep their discounts. We link plan payments to your PMS so lapsed plans are flagged at the desk.
Vet insurance claim forms pile up while clients chase and insurers query. We build a claims queue with pre-filled forms, history packs and status tracking.
Vet out-of-hours handover notes arrive by email and get missed in the morning rush. We route each OOH report to the right patient record and the right vet.
Vet lab results arrive from external labs by email and portal and can sit unseen. We build a results queue so each one is reviewed and the owner contacted.
Vet missed charges on drugs, dressings and procedures leak income every day. We compare what was used and noted with what was billed, and flag the gaps.
Vet client debt after treatment builds up when bills go unpaid and nobody chases. We build payment links, deposit prompts and a gentle reminder sequence.
Vet treatment estimates get overtaken by events and owners only learn at checkout. We track running costs against the estimate and prompt an update call.
Vet inpatient treatment sheets on paper and a ward whiteboard lead to missed or doubled treatments. We build a digital ward board linked to charging.
Vet surgery admission checklists done at the desk on operating morning cause queues and gaps. We send pre-admission forms and reminders the day before.
Vet post-op checks and suture removals get missed when nobody books them at discharge. We build a discharge checklist and automatic booking reminders.
Vet written prescription requests from owners buying online pile up as emails and calls. We build a request form, vet approval queue and secure delivery.
Vet clinical history transfer requests go out by email and sit unanswered for weeks. We build a tracked request, reminders and import into the patient record.
Vet pet cremation tracking on paper leads to delays and upsetting mix-ups over ashes. We build a cremation log linked to your provider and owner updates.
Vet referral letters to specialist centres take hours to compile and reports back go missing. We build a referral pack and track the case until it returns.
Vet on-call rota swaps agreed by text leave nurses and the phone divert unsure who is on tonight. We build a rota with approved swaps and automatic diverts.
Farm vets visit billing relies on notes written in the car, so mileage, time and drugs left on farm get missed. We build a mobile visit log linked to billing.
Equine vets yard visit scheduling by phone leaves vets zig-zagging across the county. We build yard-based booking, route planning and per-horse billing.
Farm vets TB test scheduling juggles herd due dates, test and reading days and farmer availability. We build a testing calendar with reminders and paperwork.
Vet recommended treatments such as dentals often go unbooked after the consult. We track recommendations and send owners timely, gentle follow-ups.
Vet stock levels wrong in the PMS lead to over-ordering and running out. We fix goods-in, dispensing and car stock records so wholesaler orders are right.
A vet consult diary running late leaves clients waiting and vets rushing. We analyse where the time goes and rebuild templates, slot types and triage rules.
Vet practice Facebook and Instagram messages go unanswered or get clinical replies from the wrong person. We route them into one inbox with triage rules.
Vet CPD records for vets and RVNs end up scattered across emails and certificates. We build one CPD tracker with budgets, bookings and reminders for your team.
Vet Practice Standards evidence gets gathered in a rush before assessment. We build one evidence folder with owners, review dates and reminders all year.
Owners of hospitalised pets ring the vet practice for updates all day. We build scheduled updates, photo messages and a call plan so owners are kept informed.
Vet drug price updates from the wholesaler do not reach the PMS, so medicines are sold below cost. We build a price check that flags lines needing review.