Taxi and airport transfer firms: problems we solve
13 problems taxi and airport transfer firms bring us, each with the cause, what it costs and what we build to fix it.
Taxi and airport transfer firms problems
13 articlesHow Do We Stop Sending Drivers to the Airport for Flights That Are Two Hours Late?
Taxi firms waste driver time on delayed flights and miss early landings. We build flight tracking that moves airport pickups automatically and alerts dispatch.
Why Does Invoicing Our Taxi Account Customers Take Days Every Month and Still Get Queried?
Taxi account invoicing drags when journeys lack PO numbers, cost centres and passenger names. We build account billing that checks jobs and sends invoices.
How Do We Know Which Taxi Drivers Are Actually Working Before We Take the Bookings?
Taxi offices take bookings without knowing which drivers will be on. We build availability planning that shows cover against booked work before the shift.
Why Do Our Pre-Booked Taxi Jobs Run Late Every Time the On-Demand Work Gets Busy?
Taxi pre-booked jobs slip when on-demand work floods in. We build dispatch rules and a lookahead that protect pre-books and show when to stop taking new work.
How Do We Keep Track of Every Driver Badge, Vehicle Plate and Insurance Renewal Without a Wall Chart?
Taxi firms track driver badges, vehicle plates, insurance and MOTs on spreadsheets. We build records that chase renewals and flag gaps before dispatch.
How Many Taxi Bookings Are We Losing Because Nobody Can Answer the Phone on a Friday Night?
Taxi offices miss booking calls when the lines are busy, and callers ring a rival. We build call handling that takes simple bookings and returns missed calls.
How Can Our Taxi Firm Quote Airport and Long-Distance Transfers Before the Customer Books Someone Else?
Taxi firms lose long-distance and airport transfer enquiries to slow quotes. We build instant quoting from your own tariff, with a person checking odd trips.
Why Does Working Out What We Owe Our Taxi Drivers, and What They Owe Us, Take All of Monday?
Taxi driver settlements mix account work, card fares, rent and commission, and take hours weekly. We build settlement statements drivers can check themselves.
How Do We Prove a Passenger Didn't Turn Up, or That Our Taxi Driver Really Waited, When the Customer Disputes It?
Taxi no-show and waiting charges get disputed and written off. We build journey evidence from GPS, calls and texts so each charge is shown or credited fairly.
How Do We Make Sure the Return Leg of an Airport Transfer, Booked Weeks Ago, Actually Happens?
Taxi firms lose airport return journeys to wrong dates, changed flights and missing details. We build return leg tracking that confirms each one before the day.
How Do We Handle Lost Property Left in Our Taxis Without Tying Up the Phones and Drivers?
Taxi lost property calls take hours to trace across drivers and jobs. We build a lost property log that matches enquiries to journeys and arranges returns.
How Do We Stop Our Regular Contract Taxi Journeys Falling Apart Every Time a Passenger, Driver or Timetable Changes?
Taxi firms running school, hospital and works contract journeys lose track of changes. We build a run planner that keeps passengers, drivers and times current.
How Do We Answer a Taxi Complaint About a Long Route or a High Fare Without Days of Digging?
Taxi fare and route complaints take days to investigate across GPS, meter and booking data. We build complaint records with the journey facts in one place.