28 problems takeaways and dark kitchens bring us, each with the cause, what it costs and what we build to fix it.
Takeaways juggle a tablet per delivery app and retype orders for the kitchen. We bring every app order into one screen and one kitchen ticket.
Takeaways update menus in Deliveroo, Uber Eats, Just Eat and their own site one by one. We build one master menu that publishes to every channel.
When a takeaway runs out mid-service, the item stays live on some apps and orders keep coming. We build one switch that snoozes it on every channel.
Takeaways get weekly app payouts full of commission, fees and adjustments. We match every payout to orders so you can see what was deducted and why.
Takeaways lose money to missing-item refunds on delivery apps with no evidence to push back. We record what went in every bag and flag claim patterns.
Takeaway regulars order through apps that take commission on every order. We build an own ordering site tied to your kitchen so direct orders are easy.
Takeaways with their own drivers dispatch from a whiteboard and guesswork. We build dispatch that batches drops, tracks drivers and texts customers.
Takeaway phone orders on paper slips mean misheard items, wrong totals and lost addresses. We build quick phone order entry linked to the kitchen.
When a takeaway kitchen gets busy, app prep times stay the same and riders pile up. We build one busy switch that updates timings on every channel.
Takeaways charge delivery by guesswork and argue minimum orders by phone. We build postcode delivery zones with fees, minimums and times on every order.
Takeaway reviews sit in four portals and the bad ones get seen too late. We bring every rating into one feed, flag problems and link them to orders.
Takeaways opt into app promotions without knowing what they cost or earn. We measure each offer against normal trading so you can keep or stop it.
Takeaways add up the till, three apps and a website by hand at close. We build one end-of-night report pulling every channel's sales automatically.
Takeaway drivers collect cash with floats and paper slips, and the envelope rarely balances. We track cash per drop so each driver's cash-up is clear.
Takeaways change hours for holidays and staff shortages app by app, and orders arrive while closed. We set hours once and push them to every channel.
Takeaways order stock by eye because sales are split across apps and the till. We combine every channel's sales into a suggested supplier order.
Takeaway paper stamp cards get lost, copied and only work at the counter. We build digital loyalty that works for phone, website and counter orders.
Takeaways with several branches get direct orders sent to the wrong shop and ring round to fix it. We route each order to the right branch by postcode.
Takeaways rota from habit and end up short at eight and overstaffed at six. We turn order data from every channel into a rota guide by hour and role.
Takeaways print and drop menu leaflets with no way to see what came back. We add area codes and link direct orders to each drop so you know what worked.
Dark kitchens running many virtual brands juggle a tablet per brand per app. We merge every brand's orders into one kitchen flow tagged by brand.
Dark kitchens run several virtual brands but cannot see profit per brand. We combine orders, app fees and food cost so each brand's margin is clear.
In a dark kitchen one ingredient feeds dishes on several virtual brands. We track shared stock and switch items off across every brand when it runs low.
Launching a dark kitchen virtual brand means rebuilding menus, photos and settings on every app. We make brand launches a repeatable, checked process.
Dark kitchens with several brands mix up branded bags and run out of boxes. We tell packers which packaging each order needs and track packaging stock.
Shared dark kitchen sites have riders queuing at the wrong unit for orders. We build one collection desk system that tracks every operator's orders.
Dark kitchens running licensed delivery brands must report sales and fees to each brand owner. We build reports from app data in the format each asks for.
Dark kitchen chefs juggle build specs for five virtual brands and dishes come out differently every shift. We put the right spec on screen with each ticket.