27 problems plant hire companies bring us, each with the cause, what it costs and what we build to fix it.
Plant hire off-hire requests arrive by phone, text and email and get lost, so hires run on and invoices are disputed. We build an off-hire log with proof.
Plant hire machines get double booked when availability lives in the hire system, a whiteboard and the yard. We build one live availability view per depot.
Plant hire transport planning on a whiteboard misses machine weights, trailer types and site rules. We build a planner for deliveries and collections.
Plant hire thorough examination due dates slip when machines are out on hire and records sit in spreadsheets. We build tracking that plans exams around hires.
Plant hire service intervals run on engine hours, but hours are only read when machines come back. We build hour tracking and service planning around hires.
Plant hire damage charges are disputed when there's no record of condition on delivery. We build photo condition checks at delivery and return.
Plant hire fuel charges go wrong when fuel levels aren't recorded out and back, or refills aren't billed. We build fuel records tied to every hire.
Plant hire machines on single-shift rates work nights and weekends unbilled. We build hour tracking from telematics and meters that flags extra use.
Plant hire operated hire timesheets are paper, signed late and lost, so invoices wait. We build digital timesheets signed on site, tied to the hire contract.
Plant hire cross-hire costs leak when re-hired machines run on after the customer's hire ends. We build tracking that ties each one to the onward hire.
Plant hire contracts go unsigned because paperwork and machine arrive at different times. We build e-signing on booking and delivery, with terms attached.
Plant hire new customers want a machine tomorrow, so checks get skipped. We build quick onboarding with ID, company and credit checks before release.
Plant hire invoices go wrong on minimum periods, weekends and breakdown days off charge. We build pre-invoice checks that catch errors before customers do.
Plant hire machines are stolen from sites and nobody knows until the customer rings. We build movement alerts from telematics and trackers linked to each hire.
Plant hire attachments go missing because they are sent with machines but not recorded on the hire. We build attachment tracking from delivery to return.
Plant hire breakdown callouts pass through the hire desk, phones and notes before a fitter is sent. We build breakdown logging and fitter dispatch.
Plant hire fleet utilisation is guessed because hire, workshop and transport data are separate. We build utilisation reporting by machine, category and depot.
Plant hire enquiries by phone, web and email get slow, inconsistent quotes. We build an enquiry desk that checks availability and rates and sends a clear quote.
Plant hire operator cards expire unnoticed and operators are turned away at the site gate. We build a card register that warns early and checks each booking.
Plant hire customers ask what is on hire across their sites and forget long hires. We build a customer on-hire view with sites, dates and one-tap off-hire.
Plant hire customers ask for certificates, manuals and handover documents before every hire. We build a document library per machine that sends them at once.
Plant hire machines sit off hire in the workshop waiting on parts nobody ordered in time. We build parts tracking tied to workshop jobs and service forecasts.
Plant hire machines sit idle at a depot the hire system doesn't know about, so the desk cross-hires. We build a move log that keeps every location right.
Plant hire rates agreed by reps live in emails, so hires go out at the wrong rate. We build a rate agreement register that feeds bookings and invoice checks.
Plant hire pre-delivery checks on paper get skipped, lost or ticked in a rush. We build digital checklists per machine type, linked to each hire and delivery.
Plant hire customers want to check availability and book online, but your website only has a phone number. We build online booking tied to your hire system.
Plant hire drivers arrive to collect machines still working, locked in or missing keys. We build collection confirmations and a record of every wasted trip.