27 problems physiotherapy clinics bring us, each with the cause, what it costs and what we build to fix it.
Physio patients leave the first assessment meaning to rebook, then drift away mid-plan. We make follow-ups part of the plan and flag anyone with no session.
Photocopied physio exercise sheets get lost and nobody knows if patients do them. We connect exercise programme tools to your clinic system so plans are shared.
Physio clinics see insured patients for more sessions than Bupa or AXA authorised, and the extra ones go unpaid. We count sessions against each authorisation.
Each insurer pays physio clinics a different rate, and the gap reaches patients as a late bill. We estimate shortfalls at booking and collect them early.
Case-managed rehab referrals bring physio clinics report deadlines, session caps and update requests. We track each case's terms from referral to discharge.
Solicitor-funded physio treatment is often paid only when a claim settles, so invoices go unchased for years. We track each claim, its invoices and status.
New physios see insured patients before Bupa, AXA or Aviva recognise them, and claims are refused. We track each clinician's insurer status and guard bookings.
Physio-led Pilates and rehab classes run on WhatsApp groups and paper registers, with class passes tracked by memory. We set up bookings, passes and waitlists.
Employers buying fast-access physio for staff send referrals by email and want updates. We run intake, consent, session limits and updates for physio clinics.
Screening a squad before the season means dozens of paper forms, measurements and follow-ups. We give physios a digital screening day and a club summary.
Physio clinics providing pitch-side and event cover juggle quotes, staff shifts, kit and invoices by message. We run event bookings from enquiry to invoice.
Hydrotherapy pools at physio clinics are shared by one-to-ones, groups and hire, with water checks between. We schedule the pool with its own rules.
Physio clinics sell braces, supports, tape and rehab kit from a cupboard, and sales slip past the till. We link sales to stock so reorders and income add up.
Some policies only pay for physio after a GP or specialist referral, and the letter is missing when claims go in. We check for it and chase it before treatment.
Pelvic health, vestibular or paediatric enquiries land with whichever physio is free, and patients are rebooked. We route physio enquiries using your own rules.
Physio businesses supplying first contact practitioners to GP surgeries juggle rotas, cover, timesheets and invoices. We run FCP contracts from one system.
Post-op physio patients need appointments timed from their surgery date and surgeon's protocol, and dates move. We schedule rehab milestones and adjust them.
Physio providers with NHS MSK contracts rebuild monthly referral, waiting time and discharge figures by hand. We produce the return from your clinic data.
NHS-funded physio waiting lists fill with patients who recovered, went private or moved. We contact each one, record replies and give admin a clean list.
Physio referral networks allocate patients with deadlines to call them, book them and report back. We track every allocation against its clock so none slip.
Physio patients booked with whoever is free lose continuity and repeat their story. We keep follow-ups with the assessing physio unless there is a reason.
Hosting physio students means placement rotas, patient consent to student involvement and university paperwork. We keep placements organised for the clinic.
Clinics with physios and massage therapists in one diary see insured patients book massage, and the claim fails. We keep insured bookings with physios.
A returning physio patient with a new injury is booked as a follow-up on an old claim, and the insurer refuses. We open a new episode with its own paperwork.
Free discovery calls fill physio diaries, but many callers never book an assessment and nobody follows up. We track each call to a booking or a clear no.
Physios film running gait, squats and movement on their own phones, and the clips stay there. We give the clinic a secure way to capture and store them.
Pelvic health physio patients ask for a particular clinician or a chaperone, and the request gets lost between booking and the day. We carry it through.