28 problems multi-site restaurant groups bring us, each with the cause, what it costs and what we build to fix it.
Restaurant group site P&Ls arrive weeks after month end, too late to act on. We build a site-by-site P&L that fills from EPOS, rota, stock and invoices weekly.
Restaurant group sites keep ordering off-contract from local suppliers. We build ordering that steers sites to agreed lines and shows every exception.
Restaurant groups launch a new menu and each site gets EPOS buttons, prices and recipe specs slightly wrong. We build one menu source that pushes to every site.
Restaurant groups see food GP vary site to site on one menu. We build theoretical vs actual GP by dish and site so you can see where the gap comes from.
Restaurant groups build the morning trading flash by hand from each EPOS back office and WhatsApp. We build an automatic flash that lands before the first call.
Restaurant group openings are run from spreadsheets and email, so tasks slip until launch week. We build an opening tracker with owners and dependencies.
Restaurant groups move stock between sites with a phone call and no record, so both sites' GP is wrong. We build a transfer log that costs and posts each move.
Restaurant group central kitchens take orders from sites by WhatsApp and guess the rest. We build site ordering, a production plan and costed dispatch.
Restaurant groups see site wage cost only after payroll, from rota tools that differ by site. We build weekly labour cost by site against sales and target.
Restaurant group area manager visit reports sit in notebooks and emails, and actions get lost. We build a mobile visit audit with photos and tracked actions.
Restaurant group maintenance requests arrive by text and email and get lost between sites and contractors. We build one repairs log with priorities and history.
Restaurant group food safety records sit in folders at each site, so gaps show only on visits. We build digital checks with a group view of missed ones.
Restaurant groups miss supplier price rises until GP falls. We build price tracking on invoices across all sites that shows which dishes each rise affects.
Restaurant groups agree volume rebates then lose track of what is owed. We build rebate tracking from every site's purchases so claims are complete.
Restaurant groups buy sites that keep their own EPOS, rota and suppliers, so reporting splits in two. We build a data layer that brings them into group reports.
Restaurant group cash-ups arrive as photos and spreadsheets, and card, cash and banking are matched by hand. We build a cash-up that reconciles to the bank.
Restaurant groups get delivery platform payouts net of commission and refunds across many sites. We build reconciliation that ties each payout to site sales.
Restaurant group training records live in folders and certificates at each site. We build one training record per person that follows them between sites.
Restaurant group gift vouchers are sold online and at sites, then redeemed anywhere, so the balances never add up. We build one voucher record for every site.
Restaurant group reviews arrive on Google, TripAdvisor and delivery apps for every site, and many go unanswered. We build one review inbox with themes by site.
Restaurant group offers like set menus and discount codes get set up differently at each site's till. We build one promotion setup that reaches every site.
Restaurant groups forecast site sales from last year plus a percentage, so rotas and orders miss. We build weekly site forecasts that learn from real trading.
Restaurant group private dining and party enquiries reach every venue's inbox and many go cold. We build a group pipeline that captures, quotes and confirms.
Restaurant group SOPs and brand standards live as old PDFs and printouts at each site. We build one procedures library with versions, read receipts and search.
Restaurant group licence, lease, insurance and service contract dates live in filing cabinets and memory. We build one renewals register with reminders by site.
Restaurant group energy bills arrive late, estimated and hard to compare between sites. We build a site energy view from meter data, bills and trading hours.
Restaurant group job applications land in job boards and site inboxes, and applicants wait days. We build one hiring pipeline across sites with fast follow-up.
Restaurant group guest data sits in each site's booking system, wifi login and email list. We build one guest view across sites, with consent recorded properly.