15 problems mobile apps and field teams bring us, each with the cause, what it costs and what we build to fix it.
Engineers fill in paper job sheets that arrive days later, smudged and incomplete. How SpiderHunts replaces them with a phone app your team will actually use.
Site photos go to WhatsApp groups and personal phones, then can't be found when a customer disputes the work. How SpiderHunts files every photo against its job.
Your field app freezes or loses work in basements and rural sites. How SpiderHunts builds offline-first mobile apps that keep working and sync later.
Engineers ring the office for addresses, access codes and job history all day. How SpiderHunts puts the right details on their phone before they arrive.
Field staff fill in weekly timesheets from memory, so hours and job costs are guesses. How SpiderHunts records time on each job as it happens and feeds payroll.
Paper sign-off sheets go missing, smudge or come back unsigned. How SpiderHunts captures a digital customer signature on site and files it with the job.
Van walkaround checks get ticked on paper without looking, and defects go unreported. How SpiderHunts builds a vehicle check app with photos and follow-up.
Someone plans engineers' routes by hand each morning with a map and a spreadsheet. How SpiderHunts automates route planning around skills and time slots.
Paper permits to work get lost, go unsigned or stay open after the job. How SpiderHunts builds a digital permit to work system with approvals and a full record.
You have an app idea for your business but no technical background. How SpiderHunts turns the idea into a clear first version, and when not to build at all.
Your app crashes, the reviews are one-star and users are leaving. How SpiderHunts finds the causes with crash data and fixes them before any rebuild.
The developer behind your app has gone and nobody can update it. How SpiderHunts recovers the code, store accounts and servers, and gets updates going again.
Inspection records for ladders, lifting gear and tools sit on paper tags and spreadsheets. SpiderHunts builds an app that logs checks and flags overdue ones.
Engineers arrive without the right part because nobody knows what is on each van. How SpiderHunts tracks van stock through the job app and plans restocking.
Customers ring all day asking when the engineer will turn up. How SpiderHunts sends automatic arrival updates by text, linked to the engineer's real progress.