28 problems lift maintenance companies bring us, each with the cause, what it costs and what we build to fix it.
Lift firms piece entrapment timelines together from phone logs and texts. We build a call-out log that records each step from alarm to release automatically.
Lift service visits get missed when frequencies vary by lift and live in a spreadsheet. We build a planner that schedules per lift and flags anything overdue.
Lift firms receive insurer examination reports as PDFs in every format. We build a system that matches each report to the lift and lists its defects to action.
Lift firms find out a part is obsolete when a lift is already down. We build a register of controllers and key parts across your lifts and flag supply risk.
Lift modernisation quotes stall between survey notes, supplier prices and Word templates. We build a workflow that assembles them from structured survey data.
Lift engineers' paper sheets pile up and get retyped days later. We build a phone form that records each lift visit on site and files it straight to the job.
Lift maintenance contracts renew on different dates with different terms. We build a renewals tracker that warns you early and prepares each review pack.
Lift firms answer the same breakdown on the same lift again and again without seeing the pattern. We build fault history views that flag repeat call-outs early.
Lift auto-dialler lines, SIM cards and test calls are tracked in scattered lists. We build a register that links each lift to its line and flags missed tests.
Building managers ring lift firms for updates because nobody tells them. We build automatic breakdown updates by text, email and portal from your job records.
Lift repair invoices get disputed when nobody checked the contract cover first. We build a check showing what each lift's contract includes before work starts.
Lifts sit out of service while parts orders go unchased in an inbox. We build a parts tracker linking each order to the lift, the job and the customer.
Lift firms rewrite RAMS and chase site permits for every job and customer. We build a document system that assembles each site pack from approved sections.
When lift firms take over a contract, lift data and keys arrive scattered or not at all. We build a takeover workflow that surveys and loads each lift.
Lift engineers lose hours on the road when routes are planned by hand across a big region. We build route suggestions that respect access times and skills.
Lift engineers ring colleagues for diagrams kept in a cabinet or on one laptop. We build a document library per lift that engineers can search from their phone.
Lift engineers lose visits to missing keys, changed codes and locked motor rooms. We build a site access record per lift, kept current on each visit.
Lift contract billing breaks when lifts join or leave mid-term and rates differ by lift. We build billing schedules that raise correct invoices.
Managing agents reject lift repair invoices without the right purchase order number. We build a PO step so every chargeable job has one before invoicing.
Lift defects from insurer examinations stall between report and quote. We build a workflow that turns each defect into a priced quote and chases approval.
Lift firms build quarterly customer reports by hand from job exports. We build reports generated from your records: visits, call-outs and open defects per lift.
New lift installs reach service with drawings, keys and warranty dates scattered. We build a handover checklist that completes each lift record first.
Building owners ask lift firms when major work is due, and get vague answers. We build lifecycle forecasts from your lift data that owners can use for budgets.
Lift engineers' standby, call-out and overtime pay is worked out from rotas and texts. We build a record that calculates each engineer's pay items for payroll.
Lift firms servicing stairlifts and platform lifts in homes juggle bookings and payments by phone. We build booking and records made for home visits.
Lift tenders arrive with asset lists missing lift types, floors and ages. We build a tender tool that cleans the list, flags gaps and prices each lift.
Lift engineers carry spares nobody has recorded, so breakdowns wait on parts already in another van. We build van stock tracking engineers keep current.
Lift jobs go to whoever is free, not whoever knows the controller, and the fix drags on. We build a skills record that guides who is sent where.