27 problems letting agents bring us, each with the cause, what it costs and what we build to fix it.
Letting agent deposit registration relies on someone remembering each new tenancy. We build tracking that flags every deposit until it is protected and served.
Letting agent deposit deductions fail when evidence is scattered across inventories, photos and emails. We build an end-of-tenancy file that brings it together.
Letting agent gas safety visits fail when tenant access is arranged by phone tag. We build booking that offers tenants slots, confirms and reschedules.
Letting agent rent arrears chasing depends on who notices a missed payment. We build daily arrears detection, staged reminders and landlord updates.
Letting agents lose hours matching rent payments with odd references to tenancies. We build payment matching that learns patterns and flags true unknowns.
Letting agent rent reviews are run from a spreadsheet of dates and emails. We build a review process with market evidence, landlord decisions and records.
Letting agent check-ins go wrong when inventory, keys, meters and documents are coordinated by memory. We build a move-in checklist that runs itself.
Letting agent right to rent follow-up checks get missed when expiry dates sit in a file. We build tracking that prompts each recheck and records the outcome.
Letting agent landlord onboarding drags on with emails for ID, ownership, certificates and bank details. We build one guided onboarding that tracks it all.
Letting agent void periods stretch when notice, remarketing and works between tenancies run in sequence. We build a relet plan that starts the day notice lands.
Letting agent property inspections fall behind and reports take hours to write up. We build scheduling, a phone inspection form and landlord reports.
Letting agents pay contractor invoices from rent without clear landlord approval or checks. We build invoice checks, spending limits and approval records.
Letting agents forget to notify councils and utilities at tenancy changes, so bills go astray. We build change of occupier notices with readings attached.
Letting agents managing HMOs for landlords relet rooms without checking permitted occupancy. We build a register that checks limits, duties and renewal dates.
Letting agent teams answer the same landlord questions all day. We build landlord self-service views and updates from your lettings software data.
Letting agents juggle applicants and holding deposits by email and memory. We build application tracking with deadlines, payments and decisions recorded.
Letting agent tenancy agreements built from old copies carry wrong names, rent or clauses. We build agreement generation from your data, checks and e-signing.
Letting agent landlord statements go out with wrong management fees, VAT or one-off charges. We build fee checks before statements are issued.
Letting agents with overseas landlords track tax deduction status and quarterly returns by hand. We build tracking, calculations for review and reminders.
Letting agents get dozens of rental enquiries per property and cannot reply to all. We build enquiry handling that gathers key details and books viewings.
Letting agents chase let-only and rent-collect landlords for gas, electrical and EPC documents. We build requests, uploads and date checks before move-in.
Letting agents buying a lettings book inherit messy tenancy, deposit and certificate records. We build a handover audit and import that flags every gap.
Letting agent tenant charges can slip outside what your rules allow when raised ad hoc. We build a check on every tenant charge before it is invoiced.
Letting agent rent guarantee claims fail on missed notification deadlines and evidence gaps. We build policy tracking, deadline alerts and claim packs.
Letting agents moving lettings software risk losing balances, deposits and history. We build a checked migration with reconciliation before cutover.
Letting agents rush to produce landlord year-end statements for tax returns. We build statements from your lettings data, checked and sent on time.
Letting agents get tenant pet requests by email and phone, and landlord answers are slow. We build a request process with deadlines, decisions and records.