28 problems kennels and catteries bring us, each with the cause, what it costs and what we build to fix it.
Boarding kennels keep peak waiting lists on paper and in inboxes, so freed runs go unfilled. We build a waiting list that offers cancelled spaces in order.
Kennels hold peak runs for customers who promise a deposit and never pay it. We build booking deposits with card links, automatic reminders and release rules.
Kennels check vaccination cards at the desk while a queue builds. We build upload-at-booking with date extraction so staff confirm records before arrival day.
Kennels find expired boosters on arrival day, too late for the owner to act. We build date checks that warn owners weeks before so they can see their vet.
Kennel feeding instructions sit on booking forms and whiteboards, so shifts get them wrong. We build per-pet feeding sheets that print and update on a tablet.
Kennel medication charts on paper miss doses and signatures between shifts. We build per-pet medication schedules with sign-off, due alerts and owner summaries.
Kennel run allocation lives on a whiteboard and breaks with each booking change. We build a run planner that respects size, sharing and quiet-block needs.
Kennel staff lose hours answering owners' requests for photos and news. We build scheduled owner updates from the notes staff already make on their rounds.
Kennels get every drop-off and collection at once on changeover days. We build bookable arrival slots that spread the rush and give staff a timed arrivals list.
Late kennel cancellations in peak weeks leave runs empty and terms unenforced. We build cancellation handling that applies your terms and refills runs quickly.
Kennels find emergency contacts and vet details out of date when they need them. We build contact checks at booking and a one-screen emergency sheet per pet.
Kennels running daycare and boarding double-count space and staff on busy days. We build one capacity view across both, with daycare limits tied to boarding.
Kennels lose behaviour and handling notes between shifts and repeat stays. We build dog profiles that carry handling notes forward and show them on every round.
Kennels run trial nights for new dogs by hand, and the result never reaches the main booking. We build trial bookings that feed staff notes into the dog file.
Kennels hunt through diaries and folders to gather records before a licence inspection. We build daily records kept as you work, exportable in one place.
Kennel rotas are built by hand and miss busy changeover days and skilled cover. We build a rota planner driven by bookings, medication rounds and staff skills.
Kennel extras like baths, medication and extra walks get forgotten at collection. We build extras logged on rounds that flow straight to the final bill.
Kennel regulars ring for summer after the dates are full, then go elsewhere. We build rebooking invitations from past stays that open to regulars first.
Kennel pet taxi runs are planned on paper, so collections clash and addresses go wrong. We build pet taxi booking, route planning and owner arrival texts.
Kennels take on summer staff who learn routines by shadowing a busy colleague. We build an induction with routine guides, sign-offs and task-level checklists.
Catteries struggle to book multi-cat households into the right pens and price them fairly. We build household bookings with pen sharing rules and clear pricing.
Kennels lose owners' beds, leads and food bags between runs and the store. We build a belongings list per stay, labelled at check-in and checked at collection.
Kennel staff spend hours answering availability calls and emails. We build a live availability check on your website that shows real space by run type and date.
Kennels get stay extensions at short notice that clash with the next booking. We build extension requests that check the diary and suggest a run move.
Kennels record scrapes, fights and escapes in a daybook, and owners hear about them unevenly. We build incident records with follow-up steps and owner notes.
Kennels running on a paper diary lose bookings, history and time. We move bookings and customer records into a system your staff will use, history intact.
Kennels offer a bath or groom before going home, but the groomer's diary is separate and slots clash. We build grooming slots tied to each collection time.
Kennels lose track of which dogs have been walked or had field time on busy days. We build an exercise planner with field slots, walk logs and gaps flagged.